25 customer implementation manager jobs at 20 companies in Twinsburg, OH
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Revenue Cycle Customer Success & Implementation Specialist
Middleburg Heights, Ohio, United States
$50k-$60k/yr HybridFull Time
Requires strong organizational, analytical, and communication skills; ability to manage multiple projects, lead customer-facing implementations, support system integration, and understand remittance processing and ANSI transactions.
ANSI 835, ANSI 837, RemitMax, HARP, PAS
4d
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Senior Implementation Specialist
Austin or Akron or Irvine or North America or California or Denver
$79k-$118k/yr HybridFull Time
5+ YOE5+ years of SaaS onboarding or implementation experience, complex project management, R365 product knowledge, strong communication and analytical skills, and coaching or mentorship experience.
SaaS, Accounting, Operations, ExpandShare, HIRE
1w
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HQ Implementation Specialist
Strongsville, Ohio, United States
OnsiteFull Time
Requires client-facing software implementation, customer success, or IT consulting experience; strong communication, organization, analytical, and time-management skills; Microsoft Word and Excel experience; and willingness to travel up to 20%.
Microsoft Word, Microsoft Excel, PowerPoint
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2w
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Engagement Manager
United States or Cleveland
$100k-$120k/yr RemoteFull Time
5+ YOERequires 5+ years in customer success, engagement management, software implementation, project or program management, or professional services; strong implementation, communication, analytical, and stakeholder-management skills.
SaaS
2w
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Senior Technical Project Manager
Youngstown or United States
$125k-$140k/yr RemoteFull Time
7+ YOEBachelor's degree or equivalent experience and 7+ years managing complex customer-facing technical projects in SaaS, enterprise software, or EdTech; experience with enterprise implementations and cross-functional teams required.
Jira, Azure DevOps, Smartsheet, Monday.com, Microsoft Project, Asana, RAID, LMS, SaaS
2mo
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Business Analytics Manager - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Tysons or Cleveland or Wilmington
$100k-$204k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in data management/governance or related field, 3+ years leadership, experience implementing governance/controls in regulated environments, strong stakeholder communication, familiarity with metadata, lineage, and data quality.
Jira, Confluence, Archer, GitHub, Co-Pilot, Python, Microsoft SharePoint
2mo
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Service Manager
Cleveland, Ohio, United States
$75k-$110k/yr OnsiteFull Time
4+ YOE4+ years administrative/customer service/technical experience, high school diploma or equivalent preferred, supervise staff, develop/implement budgets, ensure OSHA compliance, pass background check, physical, drug screen, and E-Verify.
1d
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Associate Technical Account Manager
United States or Cleveland
RemoteFull Time
0+ YOEBachelor's degree or equivalent experience and up to 2 years in technical account management, customer success, support, implementation, or similar customer-facing technical work. Requires communication, organization, technical aptitude, and issue escalation skills.
3mo
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Restaurant Manager / Head Chef
Cleveland, Ohio, United States
$50k-$70k/yr OnsiteFull Time
Experienced restaurant manager leading staff, budgeting, and customer service; implements health and safety standards.
Microsoft Office, Restaurant management software, POS software
1w
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ServiceNow Manager, CRM & Front Office Solutions
Cleveland or Chicago or Philadelphia or Houston or Georgia or Nashville or Baltimore or Charlotte
$107k-$215k/yr OnsiteFull Time
5+ YOERequires 5+ years implementing CPQ, CRM, or customer service management solutions, independent client-facing delivery leadership, CPQ expertise, readiness assessments, communication skills, and consulting experience.
ServiceNow, Salesforce, ServiceNow CRM, ServiceNow CPQ, Salesforce CPQ
3w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Los Angeles or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting focused on customer service, 3+ years with cloud and customer service platforms, 1+ year with AI, and expertise in transformation, design, or process implementation.
Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE
5d
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Vice President, Delivery
Akron, Ohio, United States
OnsiteFull Time
12+ YOE7+ MgmtRequires 12+ years in delivery, implementation, professional services, customer operations, or related leadership; 7+ years leading managers and high-performing teams; experience scaling customer-facing delivery and Professional Services organizations.
1mo
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Platform Onboarding Support Specialist
Tempe or Akron
$25-$27/hr HybridFull Time
1+ YOEHigh school/GED,1-3 years onboarding/implementation/customer success/technical support experience; strong communication, training, project management, and technical aptitude.
APIs, Salesforce, HubSpot, Zoho, Zendesk, Intercom, Asana, Trello, Notion
1mo
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Platform Onboarding Support Specialist
Tempe or Akron
$25-$27/hr HybridFull Time
1+ YOE1+ year onboarding/implementation, customer success, or technical support experience; excellent verbal/written communication; ability to run trainings, manage multiple onboardings, and explain technical concepts.
Salesforce, HubSpot, Zoho, Zendesk, Intercom, Asana, Trello, Notion
1mo
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SAP Key User – S/4HANA (Process & Projects)
Fairlawn, Ohio, United States
HybridFull Time
2+ YOEBachelor’s degree or 4+ years’ equivalent experience; 2+ years of SAP SD or customer service experience; S/4HANA implementation experience; O2C optimization; U.S. work authorization; up to 50% travel.
SAP, SAP S/4HANA, SAP SD, SAP FI/CO, SAP MM, SAP PP, SAP EWM, SAP TM, Fiori, IDOCs
1mo
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Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Beachwood or United States
$105k-$125k/yr RemoteFull Time
4+ YOE3+ MgmtSenior SAP S/4 Service & Construction Management analyst with SAP S/4 HANA implementation experience, project management and leadership background, strong communication and customer service skills.
SAP, SAP S/4 HANA, SAP HR/HCM, SAP SM S/4
1mo
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Frozen Food Lead
Massillon, Ohio, United States
OnsiteFull Time
3+ YOELead frozen food department: direct team, order products, manage inventory, implement merchandising, analyze P&L, schedule staff; 3+ years experience, customer service skills, ability to lift up to 50 lbs.
1mo
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Interior Design/Sales Consultant Part time
Cleveland, Ohio, United States
$13-$15/hr OnsitePart Time
Develop and implement design strategy, consult with customers and contractors, train staff, maintain equipment, and optimize product mix; valid driver’s license and ability to lift 50 lbs required.
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