21 customer implementation manager jobs at 16 companies in Westlake, OH
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Revenue Cycle Customer Success & Implementation Specialist
Middleburg Heights, Ohio, United States
$50k-$60k/yr HybridFull Time
Requires strong organizational, analytical, and communication skills; ability to manage multiple projects, lead customer-facing implementations, support system integration, and understand remittance processing and ANSI transactions.
ANSI 835, ANSI 837, RemitMax, HARP, PAS
1mo
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1d
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Engagement Manager
United States or Cleveland
$100k-$120k/yr RemoteFull Time
5+ YOERequires 5+ years in customer success, engagement management, software implementation, project or program management, or professional services; strong implementation, communication, analytical, and stakeholder-management skills.
SaaS
1mo
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Business Analytics Manager - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Tysons or Cleveland or Wilmington
$100k-$204k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in data management/governance or related field, 3+ years leadership, experience implementing governance/controls in regulated environments, strong stakeholder communication, familiarity with metadata, lineage, and data quality.
Jira, Confluence, Archer, GitHub, Co-Pilot, Python, Microsoft SharePoint
1mo
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Service Manager
Cleveland, Ohio, United States
$75k-$110k/yr OnsiteFull Time
4+ YOE4+ years administrative/customer service/technical experience, high school diploma or equivalent preferred, supervise staff, develop/implement budgets, ensure OSHA compliance, pass background check, physical, drug screen, and E-Verify.
1mo
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Project Manager- Solon, OH- St. Louis, MO- Herndon, VA (103177)
Solon or St. Louis or Herndon
OnsiteFull Time
4+ YOE4+ years project management experience implementing complex engineering or software/hardware solutions; customer-facing experience; ability to manage resources, budgets, and project plans; Bachelor's degree preferred or 10 years' experience; PMP preferred.
Oracle, SQL Server, SQL
2mo
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Restaurant Manager / Head Chef
Cleveland, Ohio, United States
$50k-$70k/yr OnsiteFull Time
Experienced restaurant manager leading staff, budgeting, and customer service; implements health and safety standards.
Microsoft Office, Restaurant management software, POS software
1mo
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Client Services Account Manager (55148)
Cleveland, Ohio, United States
$93k-$100k/yr FieldFull Time
5+ YOEBachelor's degree (or equivalent experience), 5+ years implementing software/hardware in enterprise IT, ability to obtain CCSV P, compliant with hospital credentialing.
SPM, servers, IP addresses, DHCP, Static IP, networking
1w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Los Angeles or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting focused on customer service, 3+ years with cloud and customer service platforms, 1+ year with AI, and expertise in transformation, design, or process implementation.
Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE
4w
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Platform Onboarding Support Specialist
Tempe or Akron
$25-$27/hr HybridFull Time
1+ YOEHigh school/GED,1-3 years onboarding/implementation/customer success/technical support experience; strong communication, training, project management, and technical aptitude.
APIs, Salesforce, HubSpot, Zoho, Zendesk, Intercom, Asana, Trello, Notion
4w
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Platform Onboarding Support Specialist
Tempe or Akron
$25-$27/hr HybridFull Time
1+ YOE1+ year onboarding/implementation, customer success, or technical support experience; excellent verbal/written communication; ability to run trainings, manage multiple onboardings, and explain technical concepts.
Salesforce, HubSpot, Zoho, Zendesk, Intercom, Asana, Trello, Notion
1mo
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SAP Key User – S/4HANA (Process & Projects)
Fairlawn, Ohio, United States
HybridFull Time
2+ YOEBachelor’s degree or 4+ years’ equivalent experience; 2+ years of SAP SD or customer service experience; S/4HANA implementation experience; O2C optimization; U.S. work authorization; up to 50% travel.
SAP, SAP S/4HANA, SAP SD, SAP FI/CO, SAP MM, SAP PP, SAP EWM, SAP TM, Fiori, IDOCs
3w
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Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Beachwood or United States
$105k-$125k/yr RemoteFull Time
4+ YOE3+ MgmtSenior SAP S/4 Service & Construction Management analyst with SAP S/4 HANA implementation experience, project management and leadership background, strong communication and customer service skills.
SAP, SAP S/4 HANA, SAP HR/HCM, SAP SM S/4
2w
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Frozen Food Lead
Massillon, Ohio, United States
OnsiteFull Time
3+ YOELead frozen food department: direct team, order products, manage inventory, implement merchandising, analyze P&L, schedule staff; 3+ years experience, customer service skills, ability to lift up to 50 lbs.
4w
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Interior Design/Sales Consultant Part time
Cleveland, Ohio, United States
$13-$15/hr OnsitePart Time
Develop and implement design strategy, consult with customers and contractors, train staff, maintain equipment, and optimize product mix; valid driver’s license and ability to lift 50 lbs required.
1w
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Director of Logistics and Freight
Wadsworth, Ohio, United States
OnsiteFull Time
10+ YOERequires 10+ years in transportation, logistics, or supply chain; deep parcel expertise; carrier negotiations; financial modeling; systems implementation; international freight and customs knowledge; and cross-functional leadership.
FedEx, UPS, Amazon Shipping, USPS, DHL, SIFTED, ERP, WMS, OMS, TMS, NetSuite, RF-SMART, HTS, DOT, IATA, IMDG
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