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2 customer insight jobs at 2 companies in San Antonio, TX

1mo
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Administrator of Digital Customer Experience & Insights
San Antonio, Texas, United States
$62k-$85k/yr OnsiteFull Time
VIA Metropolitan Transit
VIA Metropolitan Transit: Provides public transportation and mass transit services in San Antonio.
3+ YOEBachelor's degree or equivalent experience plus 3 years in digital engagement, analytics, and customer experience operations; strong written/verbal communication, social media and chatbot experience, reporting and vendor management skills.
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3w
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Manager, Voice of the Member Insights
San Antonio or Omaha or Eugene or McLean
$79k-$145k/yr HybridFull Time
PenFed
PenFed: Member-owned financial institution providing consumer banking and lending services.
6+ YOE2+ MgmtBachelor's degree; 6+ years professional experience in CX/VoC/research; 3+ years applied data analysis experience; 2+ years leading work or peers; strong communication, analytics, and survey/tool proficiency.
Medallia Experience Cloud, Qualtrics XM Platform, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Salesforce Service Cloud, Sales Cloud, Financial Services Cloud
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