459 customer insights jobs at 299 companies in United States
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Customer Insights Specialist
London or United Kingdom or Germany or Canada or United States
HybridFull Time
HeliosX: Digital health platform providing personalized medical treatments and online pharmacy.
3+ YOE3+ years in customer insights/CX, experience managing VoC systems and analytics platforms (e.g., SentiSum, Qualtrics, Chattermill), quantitative research skills, and ability to apply genAI/NLP to scale insights.
GuideWell: Provides health insurance and clinical care through multiple brands.
5+ YOE5+ years in insights/market/customer research; strong primary and qualitative research craft; analytics and listening-platform fluency; excellent narrative and stakeholder partnership skills.
Dallas or San Francisco or London or Europe or Asia or Japan or Australia or Korea or Thailand
$80k-$110k/yrHybridFull Time
SquareTradeNYSE: ALL: Extended warranty and protection plans for consumer electronics.
3+ YOE3+ years analytics or related experience; strong SQL, Tableau, and Excel skills; experience with customer journey analytics, cross-functional influence, critical thinking, and presenting insights to stakeholders.
Lowe'sNYSE: LOW: Operates a chain of retail home improvement and hardware stores.
7+ YOE1+ MgmtBachelor's in Marketing/Business/Analytics/Economics or equivalent experience; 7 years in marketing/insights/analytics/strategy; 1-3 years leadership; strong research, analysis, storytelling and stakeholder management skills.
Southwest AirlinesNYSE: LUV: Operates a major commercial airline for passengers and cargo.
Leads team to design and execute qualitative and quantitative customer research, apply advanced analytics and LLMs, synthesize insights, and advise senior leaders to drive customer-informed decisions.
Urban OutfittersNASDAQ: URBN: Multi-brand retail operator of lifestyle apparel and home goods.
1+ YOE1-4 years in customer insights/research; strong communication; Excel/Google Sheets; Proficiency in presentation tools; Qualtrics experience preferred; degree in business, analytics, or related field
Excel, Google Sheets, Keynote, PowerPoint, Google Slides, Qualtrics, Looker
Urban Outfitters, Inc.NASDAQ: URBN: Multinational lifestyle retail operating diverse apparel and home brands.
1+ YOE1-4 years in customer insights/research; strong written/verbal communication; proficient in Excel/Google Sheets; experience with Qualtrics; ability to collaborate cross-functionally; bachelor’s in related field.
Qualtrics, Looker, Excel, Google Sheets, PowerPoint, Keynote, Google Slides
Atlanta or Charlotte or Chicago or Dallas or Detroit or Jacksonville or Minneapolis or Newark
RemoteFull Time
Mölnlycke: Provides medical products for wound care and surgery.
7+ YOE7+ years in customer insights or design research within MedTech/healthcare, ethnographic and contextual research expertise, strong US healthcare system knowledge, stakeholder engagement and communication skills, Bachelor's/Master's degree in related field.
Digital - Senior Manager/Manager, Customer Insights
Vancouver or Seattle or Toronto or New York City or Los Angeles
$100k-$300k/yrOnsiteFull Time
AritziaToronto Stock Exchange: ATZ: Designs and sells everyday luxury women's clothing and accessories.
Experience in analytics/data science or customer insights, strong customer segmentation and performance marketing knowledge, business storytelling, cross-functional collaboration, and use of AI to inform insights; digital marketing experience preferred.
DexcomNASDAQ: DXCM: Develops continuous glucose monitoring systems for diabetes management.
5+ YOE5+ years planning and executing qualitative and quantitative market research; experience with brand research, vendor management, advanced analytics, MS Office (PowerPoint/Excel), and ability to synthesize insights into recommendations.
MS Office, Microsoft PowerPoint, Microsoft Excel, CRM
Ultra: Makes nicotine-free functional pouches for focus and performance.
6+ YOE6+ years in consumer insights, market research, strategy, or analytics; strong qualitative and quantitative research skills; experience with Shopify/Amazon/subscription data; skilled in survey design and customer interviewing.
Rosina Food Products: Produces and distributes frozen Italian specialty food products.
3+ YOEBachelor's degree and 3–5+ years in category/customer insights or CPG roles; strong analytics, presentation, and communication skills; advanced Excel and experience with syndicated data sources.
Circana (IRI), NielsenIQ, Retail Link, Walmart Retail Link, Microsoft Excel, Power BI, Tableau, Blue Yonder, Apollo, Microsoft PowerPoint
Nashville or Milwaukee or Hawaii or United States or North America
$125k-$145k/yrRemoteFull Time
SoftwareOneSIX Swiss Exchange: SWON: Global provider of end-to-end software and cloud technology solutions.
Hands-on analytics experience building customer health, churn, and risk scoring; strong SQL and BI (Power BI or Tableau); applied AI capability; data-pipeline/ETL experience; strong commercial acumen and communication.
SQL, Power BI, Tableau, Microsoft Fabric, Power Platform, Copilot
Cleaver-Brooks: Provides integrated boiler and burner systems for industrial applications.
1+ YOEBS in business/statistics/analytics required, 1+ year customer service/quality experience, strong Excel skills, proficiency with SQL, Tableau, Power BI, Power Up, IFS, CRM; data cleaning, statistical analysis, visualization and reporting.
Power Up, IFS, CRM, SQL, Microsoft Excel, Tableau, AI, Microsoft Power BI, Microsoft PowerPoint
8+ YOE8+ years in pharmaceutical analytics or market research, bachelor’s required (advanced degree preferred), strong stakeholder management, presentation skills, and ability to synthesize multiple data sources into actionable insights.
Vice President, Customer Insights & Engagement Lead
Princeton, New Jersey, United States
$351k-$425k/yrOnsiteFull Time
Bristol Myers SquibbNew York Stock Exchange: BMY: Develops and distributes innovative medicines for serious diseases.
15+ YOE15+ years commercial/marketing/insights experience in pharma/biotech, bachelor required, MBA preferred, deep expertise in customer insights, omnichannel engagement, analytics and AI, proven senior leadership and change management skills.
SymphonyAI: Enterprise AI applications for retail, finance, and industrial sectors.
2+ YOEBachelor's degree plus 2 years experience; 2 years in merchandising/category management, data-driven decision-making, coaching merchant teams, loyalty data, assortment optimization, and using SymphonyAI tools.
FluenceNasdaq: FLNC: Provides energy storage systems and optimization software for renewables.
5+ YOEBachelor's degree (MBA preferred),5+ years B2B customer insights/VoC or market research experience,experience with survey methodology and enterprise feedback platforms,analytical and presentation skills.
Qualtrics, Medallia, AskNicely, Power BI, Salesforce