26 customer onboarding manager jobs at 24 companies in Reading, MA
2w
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Senior Customer Onboarding Manager
United States or Boston
$60k-$70k/yr RemoteFull Time
Foley: Compliance and hiring software for safety-sensitive fleet operations.
5+ YOE5+ years in customer success/onboarding in SaaS; enterprise onboarding experience; strong project management, executive presence, and communication; experience with Salesforce or Planhat; familiarity with DOT/FCRA; openness to AI.
Salesforce, Planhat
2w
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Customer Onboarding Manager
Londonderry, New Hampshire, United States
HybridFull Time
5+ YOEBachelor's preferred, 5+ years in customer success/sales/service, experience with implementations and capital equipment installations preferred, strong communication and problem-solving, proficiency with Microsoft Word/Teams/Excel.
Microsoft Word, Microsoft Teams, Microsoft Excel, Salesforce, SAP
1w
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Customer Onboarding Specialist
Westborough or Massachusetts
RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2+ years in account management or customer-facing roles, strong communication and organization, project management, Excel expertise, and ability to learn new software.
Microsoft Excel, Microsoft Office, Smartsheet, AssetPlanner
6d
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Premier Onboarding Manager
Quincy, Massachusetts, United States
$50k-$65k/yr OnsiteFull Time
Bachelor's degree required. Requires intermediate to advanced Microsoft Excel and MS Access knowledge, customer service, communication, problem-solving, organization, multitasking, and deadline-management skills.
Microsoft Excel, Microsoft Access
1mo
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr OnsiteFull Time
3+ YOE3+ years SaaS customer success/onboarding experience; full-lifecycle customer management, strong communication, data-driven with CRM and reporting tooling familiarity.
2mo
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Customer Success Manager
Boston or Somerville
$130k-$155k/yr OnsiteFull Time
4+ YOE4+ years in Customer Success with multi-client management, onboarding, QBRs, data-driven, growth mindset, AI-first approach, strong communication.
2mo
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Customer Success Manager
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Manage client portfolios, onboard and engage clients, coordinate scheduling/logistics, maintain CRM and ticketing data, monitor account health, and communicate proactively. Experience in customer success, education, or related fields preferred.
CRM
3w
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr HybridFull Time
3+ YOE3-5 years in customer success or SaaS, experience with CRM/CS tools, onboarding and expansion, strong communication and presentation skills, technical aptitude, proficient with MS Office.
Salesforce, Gainsight, Vitally, Microsoft Office
1mo
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*Construction Customer Success Manager
Boston or Miami or Israel
HybridFull Time
5+ YOE5+ years construction experience (site-based preferred); stakeholder management, change management, onboarding/training, strong written/verbal communication; willingness to travel 30–50%.
BIM
1mo
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Customer Success Manager, Loqate
Manchester, New Hampshire, United States
HybridFull Time
Customer-facing experience, ability to manage onboarding, business reviews, account plans, translate data into success stories, cross-functional collaboration, proactive problem solving, and familiarity with Microsoft Office, Salesforce, Power BI, Tableau, and Gong.
Microsoft Office, Salesforce, Power BI, Tableau, Gong, Customer Success platforms
1mo
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Customer Success Manager
Newton, Massachusetts, United States
$64k-$72k/yr HybridFull Time
2+ YOEBachelor's degree,2+ years customer-facing experience (2–4 preferred),experience onboarding SaaS clients and B2B digital marketing knowledge,strong presentation,communication,and sales orientation.
2w
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Range Customer Service Supervisor
Dover, New Hampshire, United States
$18/hr OnsiteFull Time
Leadership and customer service skills, knowledge of firearms and range safety preferred, retail/operations experience preferred, coaching, scheduling, onboarding, and ability to pass a background check.
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
2mo
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Team Lead, Technical Account Manager
Boston, Massachusetts, United States
$220k-$260k/yr HybridFull Time
Proven experience leading technical teams and customer onboarding; hands-on Cloud DevOps (AWS/Azure/GCP) and observability tool experience (Kibana, Grafana, Datadog, Splunk, etc.); strong analytical, communication, and presentation skills.
AWS, EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch, Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger, Kubernetes, APM, RUM, SIEM
1mo
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Associate Operations Manager
Boston, Massachusetts, United States
$62k-$70k/yr OnsiteFull Time
Preferred 2 years experience in operations, employee/restaurant/property management; skills in team leadership, partner onboarding, customer support, KPI reporting, P&L management, and basic facility maintenance.
1mo
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Office Manager - Veterinary Hospital Operations
South Weymouth, Massachusetts, United States
$28-$38/hr OnsiteFull Time
5+ YOE5+ Mgmt5+ years office management experience with payroll and HR responsibilities; strong organizational, communication, confidentiality, and customer-service skills; onboarding, OSHA/safety, and administrative systems experience; college preferred.
1mo
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Team Manager, Sales Engineering (eProcurement Solutions)
Framingham or United States
$80k-$113k/yr RemoteFull Time
4+ YOE4+ Mgmt4+ years management/project experience; lead onboarding for enterprise customers; proficiency with Microsoft Outlook/Excel/Word; knowledge of cXML, EDI, OCI, Sunrise and procurement/integration standards; ability to travel as needed; Bachelor’s preferred.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Sunrise, cXML, EDI, OCI
1mo
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Solutions Consultant, Mirakl Connect
Boston, Massachusetts, United States
$90k-$114k/yr OnsiteFull Time
3+ YOE3+ years in solutions consulting or similar SaaS customer-facing roles; onboarding/implementation experience; project management, communication, API and integrations experience; familiarity with AI tools.
Salesforce, Dust, Claude, Make, APIs
4d
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Technical Setup Specialist
Boston or Quincy
$65k-$70k/yr HybridFull Time
2+ YOERequires 2+ years in technical onboarding, implementation, project management, or IT support; knowledge of software configuration, APIs, integrations, professional communication, and managing multiple projects.
Salesforce, HubSpot, APIs, The Hive
1mo
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Lead Implementation Specialist, T&S
Boston or Chicago
$129k/yr HybridFull Time
3+ YOE3+ years customer-facing experience with at least 2 years project management; strong finance/ERP knowledge (NetSuite, Dynamics), stakeholder coordination, onboarding/implementation expertise, mentoring skills, and English proficiency. Must be within commuting distance of a hub.
NetSuite, Dynamics BC, Dynamics F&O, SSO, HRIS, SCIM, ERP, CRM
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