32 customer onboarding jobs at 32 companies in Washington, DC
3w
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
1mo
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Customer Onboarding Manager
McLean or Mountain View
$175k-$205k/yr OnsiteFull Time
5+ YOE5+ years onboarding/implementation experience with enterprise accounts, strong project management, stakeholder communication, familiarity with Google Workspace, Jira, Rocketlane, and Salesforce.
Google Workspace, Jira, Rocketlane, Salesforce
1w
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Customer Integration & Onboarding Specialist
Columbia, Maryland, United States
OnsiteFull Time
2+ YOEAssociate degree or equivalent experience; 2–3 years in EDI, customer service, order management, sales support, or business operations; ERP/CRM experience, analytical skills, Microsoft Office proficiency, and 40 WPM typing.
Electronic Data Interchange (EDI), ERP, CRM, Infor M3, Salesforce, Microsoft Office
1w
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Onboarding Specialist
Washington, District of Columbia, United States
RemoteFull Time
3+ YOERequires 3+ years in implementation, customer success, or account management, ideally SaaS; hands-on AI tool experience, project management, communication, technical explanation, and cross-functional collaboration skills.
ChatGPT, Claude
2mo
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Customer Success Manager
Bethesda, Maryland, United States
$57k-$63k/yr HybridFull Time
2+ YOEManage onboarding, engagement, and renewal for institutional subscribers; collaborate cross-functionally; analyze metrics to improve retention and growth.
Salesforce, CRM, Marketing Analytics, Microsoft Office
1mo
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US Customer Success Manager
Arlington, Virginia, United States
$67k-$73k/yr HybridFull Time
3+ YOEExperience in customer success/account management (SaaS preferred), affinity for early childhood education, strong communication, ownership, and problem-solving; familiarity with onboarding, QBRs, renewals, and account growth.
HubSpot, Intercom, Jira
1mo
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*Construction Customer Success Manager
Washington or Miami
HybridFull Time
5+ YOE5+ years construction site experience, strong stakeholder management and communication, change management skills, ability to onboard users and drive product adoption, willingness to travel 30–50%.
BIM
1mo
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Bilingual Customer Success Manager (Spanish/English)
Washington, District of Columbia, United States
HybridFull Time
Professional fluency in Spanish and English; strong written and verbal communication, organization, and account management skills; early-career candidates welcome; experience with onboarding, training, and customer lifecycle management; comfort using AI tools.
Claude, Intercom, HubSpot, FullStory, Confluence
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1mo
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Customer Success Manager (Summer 2026)
Washington, District of Columbia, United States
RemoteFull Time
3+ YOE3+ years in B2B SaaS customer success/account management/onboarding, strong project management and organizational skills, customer-facing experience, startup/public sector exposure preferred.
3w
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Customer Success Technical Leader (Area TAM : Splunk Platform, SLED)
McLean or Richardson or Research Triangle Park or Colorado or North Carolina or Virginia or Alabama or Florida or Maryland or Pennsylvania
$172k-$223k/yr RemoteFull Time
Expertise administering Splunk (Core/Cloud) with strong SPL, technical consulting, scripting, cloud migration, and SLED experience; able to deliver onboarding, enablement, and technical guidance.
Splunk Core, Splunk Cloud, SPL, bash, Java, Python, .NET
1mo
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Customer Lifecycle Marketing Manager
National Harbor, Maryland, United States
$95k-$130k/yr HybridFull Time
Experience in B2B SaaS customer lifecycle or customer marketing, building onboarding/adoption/renewal programs, content development, HubSpot/CRM experience, strong cross-functional partnership and data-driven segmentation/reporting skills.
HubSpot, Microsoft Azure, nebulaONE
5d
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HR Coordinator – Onboarding & Compliance
Reston, Virginia, United States
$24-$32/hr HybridFull Time
High school diploma required; strong organization, communication, confidentiality, customer service, Microsoft Office, and HRIS skills. HR coordination experience and I-9/E-Verify knowledge preferred.
Microsoft Office Suite, HRIS, Nutrient, ADP, Microsoft SharePoint, ADP Workforce Now
1mo
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Business Support Associate-NOVA Govt
Fairfax, Virginia, United States
$24/hr OnsiteFull Time
1+ YOE1+ years customer-service experience, associates degree or equivalent experience preferred. Responsibilities include onboarding support, payroll submission, office administration, vendor management, and strong communication and problem-solving skills.
ACT, Cases, P-card
2mo
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Support Operations Officer - US market
Washington or United States
$60k/yr RemoteFull Time
5+ YOESenior (5+ years) experience in Customer Success, SaaS implementation, or operations; strong skills in onboarding, training/webinars, KPI analysis, workflow automation and AI tools; native or bilingual English required; ability to act as SPOC and coordinate cross-functional teams.
1mo
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Guest Services Manager
Washington, District of Columbia, United States
$70k-$75k/yr OnsiteFull Time
5+ YOE5+ MgmtLead guest services department, manage recruiting/onboarding/scheduling/training, 5+ years customer service and 5+ years management experience, HS diploma required (college preferred), proficiency with Microsoft Suite and Salesforce, POS and cash handling experience, strong communication.
Microsoft Suite, Salesforce, POS Systems
1mo
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Retail Admin Coordinator
Arlington, Virginia, United States
$16-$16/hr OnsiteFull Time
1+ YOEPerforms store administrative functions, supports hiring/onboarding, maintains personnel files, handles cash office, scheduling; requires 1 year retail and 6 months leadership experience.
1mo
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Associate, Client Service
Annapolis, Maryland, United States
$50k-$78k/yr OnsiteFull Time
Supports advisor teams with account onboarding, custodial account maintenance, asset movements, and client communication; requires strong Microsoft Office and CRM skills and relevant financial services experience.
Microsoft Office Suite, CRM
2w
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Client Success & Enablement Specialist
Baltimore, Maryland, United States
HybridFull Time
3+ YOEBachelor's or equivalent,3+ years in client success/account management/support (SaaS preferred),experience with onboarding/training,CRM and support tools,strong communication,technical fluency,ability to manage proactive and reactive work.
Dataiku, Snowflake, AWS, Atlassian: Jira, Confluence, Keras, PyTorch, scikit-learn, Bitbucket, CICD, Sigma, Boomi, dbt Cloud, Hightouch, HubSpot, ZenDesk, Python, Jinja, SQL, Rust, Java, C++, R, SAS, Stata, Matlab, JMP
2w
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Agency Administrator
Manassas, Virginia, United States
$28-$31/hr OnsiteFull Time
Provide agency onboarding, compliance updates, remittance processing, reporting, and customer service; proficiency with Microsoft Office/Excel and strong organizational and communication skills.
Microsoft Office, Microsoft Excel
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