37 customer operations analyst jobs at 28 companies in New York
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Operations Analyst
New York City, New York, United States
$80k-$110k/yr OnsiteFull Time
3+ YOEBachelor’s degree and 3+ years in operations, customer-facing, or analytical roles; requires strong organization, attention to detail, stakeholder communication, prioritization, and spreadsheet and data-source proficiency.
Notion, Jira, Linear
2mo
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Sr. Operations Analyst
New York City, New York, United States
$90k-$120k/yr OnsiteFull Time
3+ YOE3–6 years in high-velocity environments; strong project management and prioritization; expert Excel/Sheets skills; ability to run customer onboarding and create analyses and playbooks.
Microsoft Excel, Sheets
3w
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Senior Analyst, Service Desk Operations
New York, New York, United States
$68k-$74k/yr OnsiteFull Time
Advanced analyst-level experience supporting service desk operations, strong writing and communication, ability to analyze data, document stakeholder interactions, develop resources and deliver training.
JIRA, PASSPort, HHS Accelerator
2w
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Revenue Operations Analyst
Rochester or Cincinnati or Saint Petersburg or Tempe or Phoenix or Irving
$62k-$97k/yr HybridFull Time
1+ YOE1+ year experience in customer service, technical troubleshooting, Paychex or related industry, and Salesforce/CRM; bachelor's degree in business or analytics preferred.
Salesforce, CRM Technology
2mo
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Audience Operations Analyst
United States or Los Angeles or New York City
$60k-$80k/yr RemoteFull Time
0+ YOE0–3 years ad tech or media operations experience; bachelor’s degree or equivalent; organized, detail-oriented, comfortable with AI tools and spreadsheets; basic SQL familiarity and quick to learn new platforms.
OpenAP platform, ChatGPT, Claude, Perplexity, Gemini, Monday.com, Asana, SQL
1mo
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Workforce Operations Analyst (Contract)
New York, New York, United States
$50/hr HybridContract
2+ YOE2+ years WFM or support operations analytics experience; hands-on Assembled administration (NICE/Verint/Playvox relevant); forecasting, staffing plan translation, SLA and support-metrics expertise, strong data analysis and communication.
Assembled, NICE, Verint, Playvox
2w
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Senior Operations Analyst, Benefits
New York, New York, United States
$50k-$83k/yr OnsiteFull Time
4+ YOEAdminister and process benefits transactions using PeopleSoft and service tools, provide customer service, prepare reports, support enrollment and training, and coach junior staff.
PeopleSoft, UCM, Siebel, Microsoft Outlook, Microsoft Office
1w
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Analyst, Customer Service Support Operations
Spring Valley, New York, United States
$85k-$110k/yr OnsiteFull Time
2+ YOERequires analytical problem-solving, communication, organization, Microsoft Office proficiency, a driver's license, and qualifying education or 2–6+ years of related experience in customer service, collections, or data analytics.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CC&B, Oracle
4d
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IT Operations Analyst
New York City, New York, United States
$109k-$150k/yr OnsiteFull Time
3+ YOERequires 3+ years of IT support experience, Google Workspace and macOS administration, identity and access management, SaaS tools, scripting or automation, and strong communication and customer service skills.
Google Workspace, Okta, Slack, Zoom, Jamf, InTune, Python, Bash, Okta Workflows, PowerShell, Kandji, Microsoft Office, Windows, macOS, Microsoft Teams
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1w
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Lead Analyst - Field Customer Service
Rochester, New York, United States
$80k-$100k/yr OnsiteFull Time
3+ YOERequires 3 years of customer service experience, a bachelor's degree preferred or associate's degree with 5 years' experience, strong analytical and communication skills, CRM and Microsoft Office proficiency, and operator qualifications.
CRM, Microsoft Office
2w
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Customer Supply Chain Analyst
White Plains, New York, United States
$70k-$80k/yr HybridFull Time
1+ YOEBachelor's degree,1+ year supply chain/customer operations experience,strong Excel and analytical skills,experience with ERP (Oracle/SAP/PeopleSoft) and Power BI preferred,excellent communication.
Microsoft Excel, Oracle, SAP, PeopleSoft, Power BI
6d
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Senior Analyst, Customer Insights
New York City, New York, United States
$90k-$100k/yr OnsiteFull Time
4+ YOERequires 4–7 years in customer insights, survey research, sales operations, or analytics; hands-on Qualtrics experience; strong analysis, data interpretation, Excel, and large-dataset skills.
Qualtrics, Salesforce, Microsoft Excel, Sigma
1w
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Production Operations Analyst I - Weekend Day Shift
Scottsdale or Phoenix or San Francisco or Chicago or New York City
$21-$25/hr HybridFull Time
1+ YOEHigh school diploma and 1+ year of work experience or training. Requires Windows, Linux, IBM Mainframe, Microsoft Office, technical troubleshooting, customer support, communication, and process compliance.
Windows, Linux, IBM Mainframe, Microsoft Office, Customer Relationship Management (CRM)
1mo
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Business Analyst - Retail Energy
New York, New York, United States
$125k-$143k/yr HybridFull Time
4+ YOE4+ years as a business analyst in retail energy or related consulting; experience with requirements gathering, process mapping, stakeholder engagement; bachelor's degree; proficiency in CIS/Billing, EDI or customer care domains; strong communication and analytical skills.
LinkedIn
5d
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Analyst, Product Support
New York City, New York, United States
$85k-$110k/yr OnsiteFull Time
1+ YOERequires 1–3 years in product, consulting, customer success, operations, or similar work; strong writing, organization, client empathy, and process skills. SQL, JavaScript, APIs, and GitHub familiarity is a plus.
Pylon, Jam, Supercut, PostHog, WorkRamp, Resend, Claude, ChatGPT, SQL, JavaScript, APIs, GitHub
1mo
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Financial Services - Customer Tax Operations and Reporting - Tax Senior Analyst - EDGE
New York or United States
$76k-$125k/yr HybridFull Time
5+ YOEBachelor's degree required; licensed attorney, CPA, EA or IPT member; minimum 5 years professional/tax services experience; strong analytical and communication skills; Microsoft Office and tax application proficiency.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Gosystems, Onesource TP, Corp Tax
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Order Processing Analyst
Pune or New York City or United States or United Kingdom or Finland or India or Singapore or Canada or Ireland
OnsiteFull Time
Customer support experience, strong organization and analytical skills, effective writing, Microsoft Office Suite proficiency, especially Excel; Salesforce or CRM experience is a plus.
Microsoft Office, Microsoft Excel, Salesforce, CRM
5d
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Senior Appeals Analyst - LTD
Newark or Wisconsin or California or Colorado or Arkansas or Arizona or Alabama or District of Columbia or Florida or Connecticut or Georgia or Wyoming or Delaware or Iowa or Kansas or Indiana or Kentucky or Illinois or Idaho or Louisiana or Massachusetts or Maryland or Maine or Michigan or Mississippi or Washington or Texas or Missouri or Montana or North Carolina or Minnesota or North Dakota or New Hampshire or Oklahoma or Vermont or Nebraska or New Jersey or Tennessee or Nevada or New York or Ohio or Oregon or New Mexico or Pennsylvania or Rhode Island or South Dakota or Utah or South Carolina or West Virginia or Virginia
$67k-$110k/yr HybridFull Time
3+ YOERequires 3–5 years of standalone long-term disability claims experience, knowledge of ERISA and state requirements, strong analytical, communication, customer service, collaboration, and documentation skills.
Microsoft Office
1mo
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Business Process Analyst
Long Island City, New York, United States
$111k-$130k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent, 4 years process analysis experience, 2 years customer journey modeling, strong analytical and problem-solving skills, ability to work independently and collaboratively.
SQL, Microsoft Excel, BPMN 2.0
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