1,226 customer operations manager jobs at 485 companies in Dumfries, VA
2mo
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Vice President of Customer Operations
Vienna, Virginia, United States
OnsiteFull Time
10+ YOE10+ years in customer operations/customer success/account management within SaaS; experience scaling post-sales operations, strong analytics, and cross-functional leadership; hands-on with customer operations tooling.
Salesforce, Gainsight, Zendesk, HubSpot
2w
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Operations Manager - Federal Customer
McLean or Alexandria or Virginia
$161k-$208k/yr OnsiteFull Time
Experience leading operations, program execution, or delivery teams; stakeholder management and cross-functional leadership skills; active TS/SCI clearance required.
SLA, KPI, SOPs
1mo
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Customer Operations Specialist
Chantilly, Virginia, United States
OnsiteFull Time
Coordinate customer requests, manage service center operations and inventory, monitor SLAs, handle exceptions and change management, produce reports, and validate test work orders; experience with service center operations, inventory management, SLA monitoring, and customer communication; experience with JIRA, Salesforce, or D365.
JIRA, Salesforce, D365
3w
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Operations Manager- Move
Rockville, Maryland, United States
$55k-$60k/yr OnsiteFull Time
2+ YOE2+ years operations/dispatch experience, crew management, scheduling and logistics skills, customer communication, familiarity with tariff/valuation compliance preferred, valid driver’s license required.
3mo
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Vice President, Customer Operations
Herndon or United States
HybridFull Time
20+ YOE10+ MgmtBachelor's in Business; 20+ years total experience; 10+ years leading customer-facing teams; 6+ years in geospatial/remote sensing; proven global scaling of customer operations; strong communication and strategic planning.
1w
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Operations Manager
Fairfax, Virginia, United States
$40k-$70k/yr OnsiteFull Time
Requires management, organization, communication, training, customer and sales skills, valid driver's license, reliable transportation, car insurance, and ability to perform strenuous ladder and cleaning work.
1mo
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Business Operations Manager
Silver Spring, Maryland, United States
$75k-$94k/yr HybridFull Time
5+ YOEBachelor's required, 5+ years operations/program coordination or project management experience, 2-5 years customer service, cross-functional collaboration, CRM/LMS/eCommerce familiarity, strong communication and process improvement skills.
LMS, CRM, eCommerce
3w
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Operations Manager (5965)
Lorton, Virginia, United States
$125k-$150k/yr OnsiteFull Time
8+ YOEHigh school diploma, U.S. citizenship, eligibility for a Background Investigation, and minimum 8 years managing contract logistics, maintenance, procurement, and warehouse operations supporting government customers.
4d
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Operations Manager
Sterling, Virginia, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent, 5–7 years of customer service experience, 5+ years of management experience, MS Office proficiency, English fluency, background investigation, and eligibility for CBP seal and airport ID.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, ADP
6d
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Operations Manager
Dulles or New York City
$70k/yr OnsiteFull Time
2+ YOERequires 2–3 years of aviation management experience, computer proficiency including Office 365 and Word/Excel, flexible hours, communication, planning, analytical, customer service, conflict-resolution, and safety skills.
Office 365, Microsoft Word, Microsoft Excel, Tug, Belt Loader, PC Air, GPU
2mo
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Operations Manager (DCA)
Arlington, Virginia, United States
$70k-$87k/yr OnsiteFull Time
3+ YOE3+ years leadership in customer-facing operations; strong interpersonal skills; coach on-floor; ensure security/compliance; flexible schedule.
2w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
3w
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Operations Manager
Washington, District of Columbia, United States
$75k-$90k/yr OnsiteFull Time
Leadership and team supervision, customer service focus, budget/P&L experience preferred, valid state driver’s license required, proficiency with Microsoft Office.
Microsoft Office Suite
2d
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Operations Manager II
Washington, District of Columbia, United States
$75k-$96k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3+ years of operations experience, strong organization, communication, and customer service skills, Microsoft Office proficiency, and active Secret clearance required.
Microsoft Office Suite, Microsoft SharePoint
2w
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Assistant Operations Manager (IAD)
Dulles, Virginia, United States
$25/hr OnsiteFull Time
1+ MgmtRequires 1–2 years of leadership experience in customer-facing operations, communication and organizational skills, technology proficiency, flexible scheduling, security screening eligibility, and physical ability to assist airport customers.
SF-85
1w
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Membership & Operations Manager
Arlington, Virginia, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years in nonprofit association management, membership services, operations, or related work; requires project management, communication, customer service, and systems administration skills.
Association Management Systems (AMS), Learning Management Systems (LMS), Customer Relationship Management (CRM) platforms, Microsoft Office, Google Workspace
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
6d
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Operations Manager
Lake Buena Vista or Natick or Providence or Tysons or West Hartford or King of Prussia or Paramus or Raleigh or Boston
OnsiteFull Time
2+ YOERequires high school education, strong communication, organization, flexibility, technology adoption, and ability to work extended shifts and lift up to 50 pounds. Two years of venue, restaurant, or bar management is desirable.
Toast POS
1mo
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Operations Manager
Manassas, Virginia, United States
$22-$40/hr OnsiteFull Time
3+ YOE3-5 years retail management experience; ability to manage store operations, P&L, inventory/cycle counts, recruiting/hiring/training, and maintain safety and customer service standards.
Point of Sale systems
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
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