1mo
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Customer Program Manager
Rochester or Rochester
$80k-$120k/yr OnsiteFull Time
5+ YOEBachelor's degree (Business Management or Mechanical Engineering) and 5+ years related experience; minimum 3 years customer/program management background; project/program management, ISO/AS9100 familiarity, SAP and Microsoft Office proficiency; strong communication and risk-management skills.
SAP, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Project, Microsoft Outlook
3w
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Senior Program Manager
Buffalo, New York, United States
$120k-$150k/yr OnsiteFull Time
7+ YOEBachelor's in engineering or business, 3+ years program management (7+ years professional experience), leadership and customer communication skills, knowledge of Earned Value Management, experience with operations/supply chain/engineering and proposals.
Earned Value Management
1mo
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Director, Program Management (39951)
Rochester, New York, United States
$160k-$297k/yr OnsiteFull Time
15+ YOEBachelor's degree with 15+ years (or equivalent experience), active Secret clearance, program management leadership, financial and risk management, EVMS experience, customer engagement, and defense/government contract experience.
Earned Value Management Systems (EVMS)
3w
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Customer Operations Manager
Barker, New York, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE5+ years in data center or mission-critical operations with customer-facing experience; knowledge of power, cooling, and infrastructure systems; strong communication, crisis management, and cross-functional coordination skills.
3w
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Manager - Customer Funded Development
Binghamton or Rochester or Kirkwood
$130k-$168k/yr OnsiteFull Time
10+ YOEBachelor's in engineering, 10+ years utility engineering/planning experience, leadership of multidisciplinary teams, NYISO interconnection experience, strong communication and stakeholder management; PMP preferred.
2w
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OR1 Customer Success Manager
Albany or Rochester or Buffalo or Pittsburgh
$82k-$107k/yr FieldFull Time
3+ YOE3+ years consulting/project delivery experience, 5+ years technical AV/IP experience preferred; bachelor’s degree or 5 years equivalent; willingness to travel up to 90%; ability to work around hospital equipment; strong leadership and communication.
1w
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Manager, Customer Experience (CX) - Service
Rochester or Phoenix or Saint Petersburg
OnsiteFull Time
7+ YOE5+ Mgmt5+ years management experience and 7+ years in strategy consulting/marketing/research or related customer-focused function; bachelor's/master's preferred; experience building CX programs and budgets.
1mo
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Sr. Quality Program Manager, Customer Defect Tracking & Resolution
Rochester or New York or United States
$118k-$177k/yr HybridFull Time
7+ YOEBachelor’s in engineering, 7+ years in quality/manufacturing engineering, experience managing customer complaints/defect tracking in regulated environments, QMS/CAPA/RCA/FMEA knowledge, cross-functional leadership, KPI and data analysis skills.
Salesforce, ServiceNow, TrackWise, Jira, QMS, CAPA, RCA, FMEA
1mo
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Customer Experience Manager
Rochester, New York, United States
$118k-$150k/yr OnsiteFull Time
5+ YOEBS in Communications or Marketing, 5+ years developing and managing complex marketing programs in regulated healthcare/life sciences; strong writing, project management, stakeholder influence, agency/vendor management; familiarity with CRM, marketing automation, campaign analytics; Microsoft Office proficiency; up to 25% travel.
CRM, marketing automation, campaign analytics, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
3mo
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Associate Customer Support - SHL SR
Pittsford, New York, United States
OnsiteFull Time
3+ YOEStrong MS Office, thrives in fast-paced environments, team player, analytical, and communicates clearly.
MS Office
4w
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Project Manager
Rochester, New York, United States
FieldFull Time
3+ YOE2+ MgmtHigh school diploma, 2 years management in service industry, 3 years janitorial operational experience, business-level English, strong customer service, hiring/training and scheduling experience.
4d
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Project Manager
North Tonawanda, New York, United States
$50k-$100k/yr FieldFull Time
Project management experience in industrial/manufacturing/utilities environments; familiarity with ERP, CAD/CNC workflows; strong organization, communication, and customer-facing skills; willingness to travel up to 75%.
ERP, CAD, CNC
1mo
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Event Manager - Rochester (NY)
Rochester, New York, United States
$25/hr OnsiteMultiple Commitments Available
1+ YOE1+ year event management experience or relevant degree preferred; must lead onsite teams, provide exceptional customer service, manage logistics and inventory, use a personal laptop, and preferably hold a valid driver’s license.
2w
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Events & Operations Manager
Rochester, New York, United States
$50k-$68k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3+ years relevant experience; knowledge of event planning, venue operations, vendor management, AV systems, customer service, and supervisory experience.
2w
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Client Service Project Manager
Buffalo, New York, United States
$73k-$100k/yr OnsiteFull Time
3+ YOE3–5 years customer-facing or project management experience preferred; bachelor’s in design or project management preferred; able to read blueprints, manage accounts, coordinate cross-functional teams, travel as needed.
3mo
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Project manager assistant
Rochester, New York, United States
$21/hr OnsiteFull Time
Strong customer interaction, English communication, project coordination, data entry preferred, BS or 2 years related experience, proficient in Excel/Word.
Excel, Microsoft Word, LIMS
1mo
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Service Project Manager
Rochester, New York, United States
$60k-$80k/yr OnsiteFull Time
10+ YOEAAS or equivalent HVAC experience, strong customer service and communication, ability to quote HVAC repairs, 10+ years technical HVAC experience preferred, organized, able to coordinate teams/vendors and follow safety requirements.
Microsoft Word, Microsoft Excel
2mo
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Event Operations Manager- Niagara
Niagara-on-the-Lake, Ontario, Canada
$55k-$70k/yr OnsiteFull Time
4+ YOE2+ Mgmt4+ years AV and hospitality experience with 2+ years supervisory experience; high school diploma required (bachelor's preferred); working knowledge of AV equipment, computer hardware/software including Microsoft Office; strong leadership and customer service skills.
Microsoft Office, Internet
3mo
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Territory Manager - Buffalo
Buffalo, New York, United States
OnsiteFull Time
3+ YOEExperienced HVAC sales professional; residential and commercial equipment knowledge; territory management in Buffalo area; ability to develop customers and promote programs.