511 customer programs manager jobs at 346 companies in New York
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Customer Success Programs Manager
New York City or San Francisco
$260k/yr OnsiteFull Time
6+ YOE6-8+ years in Customer Success with digital, scaled, or programmatic CS; track record of measurable outcomes; experience shipping lifecycle programs; fluency with AI in workflows; hands-on live 1:many engagements; strong data instincts; API-first literacy.
SQL, APIs, LLMs, AI-native tooling, Scripting
2mo
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Manager, Voice of Customer Programs
Long Island City, New York, United States
$81k-$135k/yr OnsiteFull Time
6+ YOELead voice of customer programs; manage NPS/CSAT; analyze data; partner with analytics; 6-8 years in customer research; experience with Medallia/Qualtrics; strong PM.
Medallia, Qualtrics, Adobe Creative Suite, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, XD, Figma, Canva
1mo
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Customer Program Manager
Rochester or Rochester
$80k-$120k/yr OnsiteFull Time
5+ YOEBachelor's degree (Business Management or Mechanical Engineering) and 5+ years related experience; minimum 3 years customer/program management background; project/program management, ISO/AS9100 familiarity, SAP and Microsoft Office proficiency; strong communication and risk-management skills.
SAP, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Project, Microsoft Outlook
1mo
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Sr. Customer Solutions Manager
Jersey City or Arlington or New York or Herndon
$154k-$229k/yr OnsiteFull Time
4+ YOE7+ years leading large-scale technical programs, 4+ years customer-facing experience, Bachelor's degree in STEM, up to 30% travel, experience with AWS/cloud, strong communication and program/change management skills.
AWS
2mo
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Customer Activations Manager
New York, New York, United States
$93k-$139k/yr OnsiteFull Time
3+ YOE3+ years in implementation, customer success, or project management in B2B SaaS; strong PM and stakeholder management; payroll/HR tech experience; builder mindset; high initiative.
Payroll platforms, HRIS systems, QuickBooks, Xero
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Customer Operations Manager
Barker, New York, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE5+ years in data center or mission-critical operations with customer-facing experience; knowledge of power, cooling, and infrastructure systems; strong communication, crisis management, and cross-functional coordination skills.
1mo
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Program Manager, Customer Engagement & Community
New York, New York, United States
$160k-$240k/yr HybridFull Time
5+ YOE5+ years in customer marketing, community, advocacy, events, research, or program management (SaaS/AI preferred). Strong program management, customer relationship skills, and ability to scale engagement programs; experience with Notion, Asana, Airtable, Salesforce a plus.
Notion, Asana, Airtable, Salesforce
5d
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Customer Delivery Manager
New York City, New York, United States
$88k/yr OnsiteFull Time
Experienced IT service management professional with leadership experience, ITIL training, bachelor’s degree or equivalent, advanced Excel/PowerPoint skills, SAP/ServiceNow familiarity, and strong communication and analytical ability.
Microsoft Excel, Microsoft PowerPoint, SAP, Microsoft Office, Microsoft Teams, ServiceNow
1mo
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Manager, Customer Engineer
Albany, New York, United States
$88k-$121k/yr OnsiteFull Time
Manage and coach customer engineers, maintain customer relationships, plan accounts and system installations, execute escalations, and deliver district-level financial and operational results.
2mo
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Customer Engagement Manager
Greene, New York, United States
OnsiteFull Time
Oversee customer engagement strategies and programs; collaborate with teams to improve patient experience; manage stakeholder relationships.
3w
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Customer Success Operations Manager
San Francisco or New York
$106k-$150k/yr HybridFull Time
3+ years CS operations experience at high-growth companies; strong CS metrics and SaaS model knowledge; expert Salesforce and CS tools; proficiency with Excel/Google Sheets, BI tools, and AI; strong communication and program management.
Microsoft Excel, Google Sheets, Looker, Tableau, Claude, ChatGPT, Salesforce CRM, Gainsight, Planhat
1mo
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Manager, CX BPO, WFM & Programs
Brooklyn, New York, United States
$87k-$109k/yr HybridFull Time
4+ Mgmt4+ years management experience in service environments, oversight of BPO organizations and workforce management, CRM experience (Zendesk/Gladly/Kustomer), data-driven decision making, project management, vendor partnership, and travel 2-3x/year.
Zendesk, Gladly, Kustomer
2d
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Vice President, Affluent Customer Experience Manager
New York or Columbus or Delaware or Plano or Chicago
$124k-$195k/yr OnsiteFull Time
6+ YOE6+ years in financial services product/process/customer experience or project management; strong project management, stakeholder influence, analytics, and communication skills; bachelor\u0002s or equivalent.
1mo
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Manager, Customer Success Team
San Francisco or New York City or United States
$150k-$240k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in customer success or account management in SaaS/HealthTech, 2+ years managing teams, strong project management, executive presence, analytical skills, and experience scaling customer programs; EHR integration experience a plus.
EHR, PMS, Epic, Athena, eClinicalWorks (eCW)
4w
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Program Manager, Customer Operations
Brooklyn, New York, United States
$107k-$139k/yr HybridFull Time
3+ YOE3+ years in business operations/strategy/consulting or related field; experience in a technology organization; strong program management, collaboration, communication, and analytical skills.
4w
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Lead Customer Success Manager
New York or New Jersey
$121k-$201k/yr RemoteFull Time
8+ YOE8+ years in customer success/technical account management or similar; program management, executive communication, data-driven adoption strategies, ability to travel 25–50%; bachelor’s degree or equivalent; PMP/LSS a plus.
Sprinklr, Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights, CSP tools
3w
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
1mo
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Manager - Customer Funded Development
Binghamton or Rochester or Kirkwood
$130k-$168k/yr OnsiteFull Time
10+ YOEBachelor's in engineering, 10+ years utility engineering/planning experience, leadership of multidisciplinary teams, NYISO interconnection experience, strong communication and stakeholder management; PMP preferred.
2w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
3mo
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Scaled Customer Success Manager
New York City, New York, United States
OnsiteFull Time
Rogo: Provides a generative AI platform for financial institutions.
2+ YOE2-4+ years in customer success or account management; experience with scalable, digital CS; strong data, automation, and program management skills.
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