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490 customer programs manager jobs at 324 companies in Newark, NJ

2mo
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Customer Success Programs Manager
New York City or San Francisco
$260k/yr OnsiteFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6-8+ years in Customer Success with digital, scaled, or programmatic CS; track record of measurable outcomes; experience shipping lifecycle programs; fluency with AI in workflows; hands-on live 1:many engagements; strong data instincts; API-first literacy.
SQL, APIs, LLMs, AI-native tooling, Scripting
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1w
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Manager, Tennis Programs
Queens, New York, United States
$65k-$70k/yr OnsiteFull Time
United States Tennis Association
United States Tennis Association: National governing body for the sport of tennis.
Knowledge of tennis, program management, team leadership, strong customer service, Microsoft Excel and Google Workspace proficiency, reconciliation skills; Bachelor\u0002s in Marketing a plus.
Microsoft Office, Microsoft Excel, Google Workspace, USTA Flex, Serve Tennis, Court Reserve
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Director, Programs
New York City, New York, United States
$250k-$300k/yr OnsiteFull Time
Distributed Spectrum
Distributed Spectrum: Developing AI systems for real-time radio spectrum intelligence.
Senior programs leader with proven experience executing complex defense/aerospace or embedded systems programs, customer-facing program delivery, schedule/risk/budget management, subcontractor coordination, and ability to obtain U.S. security clearance.
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Manager, Voice of Customer Programs
Long Island City, New York, United States
$81k-$135k/yr OnsiteFull Time
Macy's
Macy'sNYSE: M: Operates department stores selling apparel, home goods, and luxury items.
6+ YOELead voice of customer programs; manage NPS/CSAT; analyze data; partner with analytics; 6-8 years in customer research; experience with Medallia/Qualtrics; strong PM.
Medallia, Qualtrics, Adobe Creative Suite, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, XD, Figma, Canva
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1w
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Product Programs Experience Manager
Westfield, New Jersey, United States
$58k-$60k/yr HybridFull Time
Girl Scouts Heart of New Jersey
Girl Scouts Heart of New Jersey: Provides leadership development programs and outdoor activities for girls.
4+ YOE4+ years customer service/volunteer/program management experience; Bachelor’s degree or equivalent experience; experience with training, case management, and volunteer engagement; valid driver’s license and ability to lift 30 lbs.
Salesforce, Smart Cookie, Digital Cookie, M2, Rallyhood, gsConnect, Chatter
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Supervisor Energy Efficiency Residential Programs
Wall, New Jersey, United States
$93k-$125k/yr HybridFull Time
New Jersey Resources
New Jersey ResourcesNYSE: NJR: Provide natural gas and clean energy infrastructure services.
3+ YOEBachelor's preferred; minimum 3 years supporting or managing energy efficiency programs; supervisory experience preferred; proficiency with Microsoft Office; strong communication, organization, and customer service skills; occasional evenings/Saturday availability.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook
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Sr. Customer Solutions Manager
Jersey City or Arlington or New York or Herndon
$154k-$229k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
4+ YOE7+ years leading large-scale technical programs, 4+ years customer-facing experience, Bachelor's degree in STEM, up to 30% travel, experience with AWS/cloud, strong communication and program/change management skills.
AWS
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Customer Activations Manager
New York, New York, United States
$93k-$139k/yr OnsiteFull Time
Warp
Warp: Automated payroll and tax compliance platform for startups.
3+ YOE3+ years in implementation, customer success, or project management in B2B SaaS; strong PM and stakeholder management; payroll/HR tech experience; builder mindset; high initiative.
Payroll platforms, HRIS systems, QuickBooks, Xero
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Customer Program Manager
Dallas or Murray Hill or Naperville or Washington D.C.
HybridFull Time
Nokia
NokiaNYSE: NOK: Sells telecommunications infrastructure and software for global network operators.
5+ YOEPMP or equivalent, 5+ years project/program experience, change management experience, financial forecasting and budget management knowledge, ability to lead customer projects and teams.
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
Osmo
Osmo: Digitizing the sense of smell using artificial intelligence technology.
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
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Program Manager, Customer Engagement & Community
New York, New York, United States
$160k-$240k/yr HybridFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
5+ YOE5+ years in customer marketing, community, advocacy, events, research, or program management (SaaS/AI preferred). Strong program management, customer relationship skills, and ability to scale engagement programs; experience with Notion, Asana, Airtable, Salesforce a plus.
Notion, Asana, Airtable, Salesforce
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1d
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Customer Delivery Manager
New York City, New York, United States
$88k/yr OnsiteFull Time
Computacenter
ComputacenterLondon Stock Exchange: CCC: Provides IT infrastructure services and technology products to businesses.
Experienced IT service management professional with leadership experience, ITIL training, bachelor’s degree or equivalent, advanced Excel/PowerPoint skills, SAP/ServiceNow familiarity, and strong communication and analytical ability.
Microsoft Excel, Microsoft PowerPoint, SAP, Microsoft Office, Microsoft Teams, ServiceNow
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Manager, CX BPO, WFM & Programs
Brooklyn, New York, United States
$87k-$109k/yr HybridFull Time
Rent the Runway
Rent the RunwayNASDAQ: RENT: Provides a subscription-based designer clothing rental and retail platform.
4+ Mgmt4+ years management experience in service environments, oversight of BPO organizations and workforce management, CRM experience (Zendesk/Gladly/Kustomer), data-driven decision making, project management, vendor partnership, and travel 2-3x/year.
Zendesk, Gladly, Kustomer
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Manager, Customer Success Team
San Francisco or New York City or United States
$150k-$240k/yr HybridFull Time
Assort Health
Assort Health: Automating healthcare call centers with specialty-specific AI agents.
5+ YOE2+ Mgmt5+ years in customer success or account management in SaaS/HealthTech, 2+ years managing teams, strong project management, executive presence, analytical skills, and experience scaling customer programs; EHR integration experience a plus.
EHR, PMS, Epic, Athena, eClinicalWorks (eCW)
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3w
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Program Manager, Customer Operations
Brooklyn, New York, United States
$107k-$139k/yr HybridFull Time
Etsy
EtsyNASDAQ: ETSY: Connects buyers and sellers of unique and creative goods.
3+ YOE3+ years in business operations/strategy/consulting or related field; experience in a technology organization; strong program management, collaboration, communication, and analytical skills.
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2w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
MongoDB
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
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Scaled Customer Success Manager
New York City, New York, United States
OnsiteFull Time
Rogo: Provides a generative AI platform for financial institutions.
2+ YOE2-4+ years in customer success or account management; experience with scalable, digital CS; strong data, automation, and program management skills.
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
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Manager Duty Customer Experience
Long Island City, New York, United States
$83k-$125k/yr OnsiteFull Time
JetBlue
JetBlueNASDAQ: JBLU: Low-cost airline providing air travel and integrated vacation services.
5+ YOE1+ MgmtHigh school/GED, 5+ years airline operations experience, 1+ year leadership, Microsoft Office proficiency, strong communication, organization and decision-making skills; must pass drug test and be eligible to work in the US.
Microsoft Office
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Deployment Operations & Customer Success Manager
New York City, New York, United States
$120k-$160k/yr OnsiteFull Time
Concourse Tech
Concourse Tech: Building AI-native software for state and local governments.
3+ YOE3+ years in customer success, implementation, or deployment operations; experience with government or enterprise clients; strong project management, communication, and relationship-building skills; comfortable using AI tools like Claude.
Claude
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