82 customer research jobs at 68 companies in Chicago, IL
3mo
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Research Services Customer Care Representative
Crete, Illinois, United States
$47k-$52k/yr OnsiteFull Time
3+ YOEProvide customer service, onboarding, and liaison for research clients; manage CRM/LIMS data; coordinate with labs and project managers.
LIMS, CRM, ECN, MyMXNS
1w
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Channel and Customer Research Analyst
Chicago, Illinois, United States
$52k-$72k/yr OnsiteFull Time
Source and vet channel partners and customers, conduct expert outreach and screening, coordinate interviews, build sector knowledge, and communicate clearly with stakeholders.
LinkedIn, CRM, AI Interviewer
1mo
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Consultant, Primary Research
Chicago, Illinois, United States
$55k-$68k/yr OnsiteFull Time
3+ YOE3+ years primary market research or consulting experience; ability to design and execute custom quantitative, qualitative and mystery shopping studies; advanced Excel and PowerPoint; experience with Q, SPSS or SAS; strong analysis and communication.
Microsoft Excel, Microsoft PowerPoint, Q, SPSS, SAS
2d
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Market Research Data Analyst
San Francisco or Lakewood or Washington or Atlanta or Chicago or Boston or Kansas City or New York City or Philadelphia or Fort Worth or Tacoma
$108k-$173k/yr OnsiteFull Time
1+ YOERequires one year of specialized experience equivalent to GS-12 in market research documents, customer feedback analysis, and stakeholder briefings; U.S. citizenship, Tier 2 background investigation, and data-analysis expertise required.
Robotic Process Automation (RPA), UiPath, generative AI
1mo
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Sponsored Research Coordinator
Chicago, Illinois, United States
$57k-$64k/yr OnsiteFull Time
Bachelor's degree or equivalent; proficiency with Microsoft Office, Huron Grants and Agreements, MyHR, PeopleSoft, and sponsor systems; strong communication, customer service, and deadline management skills.
Microsoft Office, Huron Grants and Agreements, MyHR, PeopleSoft, eRA Commons, PAMS, Research.gov, grants.gov
2w
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Director, Research & Development, Commercial Growth Initiatives
Chicago or Centennial
$102k-$179k/yr OnsiteFull Time
7+ YOE7+ years experience in healthcare strategy, venture analysis, consulting, or health system operations; MBA preferred; ability to evaluate early-stage opportunities, conduct customer discovery, and synthesize recommendations; willingness to travel.
6d
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Customer Service Coordinator I
Cebu City or Hamilton or Dundee or Suzhou or Downers Grove
HybridFull Time
3+ YOEBachelor's degree, 3 years of BPO or shared services experience, and 3 years handling customers through calls or email. Requires strong English communication, research, problem-solving, and customer service skills.
Microsoft Programs, Salesforce, InContact, AS400, Visual, SyteLine, Oracle
2d
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Seasonal E-Commerce Customer Service
Buffalo Grove, Illinois, United States
OnsiteMultiple Commitments Available
1+ YOERequires 1+ year customer service experience, fluent English, basic Microsoft Office and internet research skills, multitasking, communication, organization, teamwork, and customer-focused problem solving.
Microsoft Office, FedEx
2d
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Seasonal E-Commerce Customer Service
Buffalo Grove, Illinois, United States
OnsiteMultiple Commitments Available
1+ YOERequires 1+ year customer service experience, fluent English, clear communication, multitasking, organization, teamwork, basic Microsoft Office and internet research skills, and weekend, evening, and holiday availability.
Microsoft Office, FedEx
3d
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Customer Care Consultant Portal Support (Hybrid)
Schaumburg, Illinois, United States
$40k-$43k/yr HybridFull Time
2+ YOEHigh school diploma or bachelor's degree for new graduates, or 2+ years of customer service/support experience. Requires Salesforce experience, strong communication, research, problem-solving, and customer resolution skills.
Salesforce, Salesforce Service Cloud
1mo
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Senior Manager, Market Research and Analytics - Oncology
Mettawa, Illinois, United States
$125k-$237k/yr HybridFull Time
6+ YOEBA/BS required (advanced degree preferred), 6+ years market research and analytics experience in pharma/biotech preferred, expertise in custom research methodologies, oncology experience preferred, travel up to 15%.
1w
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Director, Global Research Group, Brand Performance
Chicago, Illinois, United States
$102k-$125k/yr HybridFull Time
5+ YOE5+ years custom market research experience; expertise in research methods, project management, client consulting and presenting; ability to price/scope projects and lead delivery; Bachelor’s required, Masters preferred.
SPSS, Survey Reporter
3w
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Director, Customer Success
Chicago, Illinois, United States
$100k-$130k/yr HybridFull Time
6+ YOE6+ years client-facing experience in market research or customer success, strong research methodology knowledge (quant/qual/AI), excellent communication, presentation and commercial skills, proven account growth and team leadership.
1w
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Customer Care Associate I (USABlueBook) - Waukegan, IL 1030a-7pm
Waukegan, Illinois, United States
$18-$21/hr OnsiteFull Time
0+ YOEHigh school diploma or GED strongly preferred; 0–2 years of experience. Requires customer service, product research, issue resolution, and computer system usage.
3w
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Director FSQR Customer Relations
Chicago, Illinois, United States
$160k-$180k/yr OnsiteFull Time
12+ YOEDegree in food science/technology, 12+ years in FSQR/quality/regulatory with global leadership and customer-facing experience, regulatory knowledge, strong stakeholder and problem-solving skills, fluent English, ability to travel.
6d
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Customer Data Coordinator
Kenosha or Pleasant Prairie or Milwaukee or Gurnee
OnsiteFull Time
1+ YOEBachelor's degree, 1+ year of office experience, Microsoft Excel and Word proficiency, accuracy, attention to detail, research, problem-solving, and communication skills.
Microsoft Excel, Microsoft Word
2d
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Customer Optimization Strategist (Multiple levels)
Minneapolis or San Francisco or New York City or Chicago or Denver or Irving or Los Angeles or Los Angeles County
$120k-$141k/yr HybridFull Time
User experience design experience required; preferred expertise in human-centered design, customer research, analytics, product strategy, optimization, cross-functional collaboration, and agile product development.
Design System, E-Verify
2w
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Director, Research & Development, Commercial Growth Initiatives
Chicago or Centennial
$102k-$179k/yr OnsiteFull Time
Vizient: Provides performance improvement and supply chain services to hospitals
7+ YOE7+ years experience; relevant degree preferred (MBA a plus); healthcare venture, consulting, or operations experience preferred; experience evaluating early-stage opportunities and conducting customer discovery; willingness to travel.
1mo
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Customer Growth Strategy Consultant | Communications, Media, & Technology
New York City or Minneapolis or Chicago or Atlanta or San Francisco or Boston or Detroit or Philadelphia
$59k-$196k/yr OnsiteFull Time
3+ YOE3+ years in strategy consulting, corporate innovation, or analytics; strong analytical and commercial skills; experience building business cases and financial models; customer research and experimentation experience; knowledge of AI/GenAI; excellent communication.
AI, GenAI
1w
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Clinical Research Patient Outreach & Recruitment Specialist - Chicago, IL
Chicago, Illinois, United States
$23-$25/hr OnsiteFull Time
High-volume outbound calling, strong communication and listening, ability to screen and schedule participants, manage priorities; customer service/call center or recruiting experience preferred.
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