179 customer research jobs at 141 companies in San Jose, CA
2w
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VP, Research
San Francisco or New York City
$454k-$567k/yr OnsiteFull Time
Proven leadership of ML research teams, scaling global research organizations, partnering with GTM and customers, translating research into production, and strong technical credibility in ML/infrastructure or agent systems.
6d
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Customer Success: Research Sites
San Francisco, California, United States
HybridFull Time
Customer success, account management, or B2B growth experience with mid-market accounts; autonomy, customer relationship skills, user research ability, and independent project execution. SQL proficiency is preferred.
SQL
2mo
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or San Francisco or Cambridge or New York
$270k-$308k/yr OnsiteFull Time
8+ YOE2+ MgmtSenior research leader with 8+ years in UX research/data science/customer experience/product management, 3+ years analyzing qualitative and quantitative data, 2+ years managing researchers, experience building research programs and using AI-enabled discovery.
3w
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Experience Research Vice President - Digital Banking
New York or Palo Alto
$138k-$200k/yr OnsiteFull Time
5+ YOEFormal training in experience research and 5+ years applied customer research; expertise in qualitative and quantitative methods, program design, AI-enabled research tooling, and stakeholder influence.
Microsoft Excel, Microsoft PowerPoint, Qualtrics, User Testing, Optimal Workshop, LLMs
1w
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or Cambridge or New York City or San Francisco
$270k-$336k/yr OnsiteFull Time
8+ YOE2+ MgmtRequires 8+ years in user research, data science, customer experience, or product management; 3+ years analyzing qualitative and quantitative data; and 2+ years managing researchers, analysts, or data scientists.
AI, behavioral analytics, synthetic data
3mo
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Research Engineer
San Francisco, California, United States
OnsiteFull Time
Experience in applying AI/ML engineering, multi-agent workflows, multimodal data, or knowledge retrieval systems; strong product-minded and customer-focused mindset.
Python, Machine Learning, Multimodal data, LLM, Knowledge retrieval
3mo
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Applied Research Scientist / Engineer - Deployment
Palo Alto, California, United States
OnsiteFull Time
Strong ML research and engineering skills with hands-on experience fine-tuning or adapting large models; translate customer requirements into model adaptations; customer-facing applied research or solutions engineering experience; staff-level/ senior execution expectations.
4w
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Research Operations, Code
San Francisco, California, United States
$130k-$250k/yr OnsiteFull Time
Technical judgment and coding literacy, operational ownership running complex data programs end-to-end, strong communication and customer relationship skills with technical clients.
6d
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Market Research Data Analyst
San Francisco or Lakewood or Washington or Atlanta or Chicago or Boston or Kansas City or New York City or Philadelphia or Fort Worth or Tacoma
$108k-$173k/yr OnsiteFull Time
1+ YOERequires one year of specialized experience equivalent to GS-12 in market research documents, customer feedback analysis, and stakeholder briefings; U.S. citizenship, Tier 2 background investigation, and data-analysis expertise required.
Robotic Process Automation (RPA), UiPath, generative AI
2d
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Founding Operations Research Engineer (Full Time)
San Francisco, California, United States
$150k-$220k/yr OnsiteFull Time
Strong operations research background with MILP, constraint programming, heuristics, and local search; production Python and solver APIs; mathematical modeling, optimization deployment, US work authorization, relocation, and customer travel.
Python, Gurobi, CP-SAT, HiGHS, MILP
4w
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ML Data - Research Scientist
Cupertino, California, United States
OnsiteFull Time
Work on unsolved technical challenges to help craft upcoming products and deliver delightful customer experiences.
2mo
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Research Financial Analyst 4
San Francisco or Fresno
HybridFull Time
4+ YOEBachelor's degree and 4+ years related experience; advanced knowledge of grants/contracts administration, compliance, financial analysis, and sponsor policies; strong spreadsheet/database skills and customer service focus.
3d
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Specialist, Research Operations
Boston or Los Angeles or New York City or Orange County or Philadelphia or San Diego or San Francisco or Santa Monica
$75k-$113k/yr OnsiteFull Time
1+ YOERequires 1-3 years of research operations experience, library automation and cataloging knowledge, strong communication and customer service skills, and MS Office proficiency; MLS preferred.
Research Monitor, Microsoft Word, Microsoft Excel, Microsoft Outlook, DMS, Quest, RDA, USMARC, LC classification
2w
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Customer Success Lead
San Francisco, California, United States
$90k-$130k/yr HybridFull Time
Define and run customer success for decentralized health research: study onboarding, monitoring, client communication, tooling and automation. Product-minded, health-focused, organized, analytic; HubSpot/Intercom familiarity a plus.
HubSpot, Intercom, IRB submission tools
2mo
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Customer Insights Lead
Palo Alto, California, United States
$116k-$159k/yr HybridFull Time
3+ YOE3+ years in market research, strong stakeholder management, project management, data storytelling; healthcare/medical tech experience preferred.
PowerPoint, Data visualization, Market research tools
2mo
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Forward Deployed Research Engineer
San Francisco, California, United States
OnsiteFull Time
Applied integration engineering experience with enterprise APIs and auth (OAuth 2.0), customer technical ownership, experience building with language models, and production-grade shipping of code.
GitHub, Gmail, Notion, Salesforce, OAuth 2.0, Python, TypeScript
1mo
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Applied Research Engineer
San Francisco or Singapore
OnsiteFull Time
Proficiency in Python, Docker, and Linux; experience with benchmarks/evals, strong debugging across code/data/environments, independent problem solving, and customer-facing technical support.
Python, Docker, Linux, ChatGPT, Claude Code, Cursor
1mo
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Customer Service Associate
San Francisco, California, United States
$20-$21/hr OnsitePart Time
Fluent English, willingness to work flexible schedule including evenings and weekends; customer-facing retail experience preferred (6 months).
Picture Care Plus
1mo
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Senior Data Scientist, AI Search / AEO Research
San Francisco or California or Colorado or Georgia or Massachusetts or Minnesota or New Hampshire or Washington or United States or Ontario or British Columbia or Canada
$136k-$182k/yr HybridFull Time
Expertise in AI search/AEO, quantitative and causal-inference skills, original research and experimentation experience, Python and SQL fluency, strong communication and customer-facing ability.
Python, SQL, ChatGPT, Perplexity, Gemini
4w
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Applied Research Engineer, Chip Design
Santa Clara, California, United States
$192k-$357k/yr HybridFull Time
8+ YOEMS/PhD or equivalent experience, 8+ years industry experience in front-end ASIC design/verification, hands-on with LLMs/agentic AI, custom model training, and infrastructure experience.
LLMs, RL, RLHF, RLAIF, Docker, Slurm, CI/CD
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