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12 customer retention manager jobs at 10 companies in Akron, OH

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Customer Retention Specialist - State Farm Agent Team Member
Massillon, Ohio, United States
$40k-$60k/yr OnsiteFull Time
Brad Carpenter State Farm Agency
Brad Carpenter State Farm Agency: Independent State Farm insurance agency serving Massillon-area individuals, families, seniors, and small businesses.
Customer service and account management in an insurance agency; strong communication, organization, multitasking, comfort with agency software; P&C and Life & Health licenses preferred or willingness to obtain.
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2mo
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Customer Relationship/Retention Marketing Director
Cleveland, Ohio, United States
OnsiteFull Time
Arrow International
Arrow International: Private American manufacturer and distributor of charitable gaming products for nonprofits, community organizations, and lotteries.
BA/BS in marketing or business required (MBA preferred). Proven customer retention marketing experience in retail/consumer/casino, leadership experience, CRM and data analysis skills, and experience designing rewards/promotions.
CRM
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2mo
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Customer Lifecycle Manager
Wadsworth or Carrollton or Georgetown
OnsiteFull Time
Enthusiast Auto Holdings
Enthusiast Auto Holdings: Private U.S. automotive aftermarket e-commerce holding operating specialty parts brands for auto enthusiasts and professional installers.
4+ YOE4+ years in omnichannel retention/customer lifecycle marketing for multi-brand or high-SKU e-commerce; proven SMS scaling, lifecycle orchestration, audience segmentation, GA4/data literacy, and enterprise platform experience (Listrak, Klaviyo, Attentive).
Listrak, Klaviyo, Attentive, GA4, ERP, WMS, OMS, SMS, MMS, RCS
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1mo
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AVP, Customer Success
Westlake, Ohio, United States
RemoteFull Time
Hyland
Hyland: Private enterprise content services software helping organizations manage content, data, processes, and workflows.
12+ YOE7+ MgmtBachelor's degree or equivalent, 12+ years in customer success/account management/renewals/SaaS, 7+ years managing managers, experience driving GRR/NRR and retention, strong analytical and cross-functional leadership skills.
Gainsight, Salesforce
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8h
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Director, Customer Success
Cleveland, Ohio, United States
RemoteFull Time
Drips
Drips: Conversations-as-a-Service helping organizations engage customers through AI-powered two-way text and phone outreach.
Senior leader responsible for client success strategy, executive relationships, revenue growth, retention, operational programs, escalations, forecasting, and team leadership.
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2mo
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Customer Relations Representative - State Farm Agent Team Member
Amherst or Wellington
$35k-$50k/yr OnsiteFull Time
Peggy Karolak Ins Agcy Inc
Peggy Karolak Ins Agcy Inc: Independent State Farm insurance agency serving Ohio families, farmers, drivers, and small businesses from Wellington and Amherst.
Strong communication and problem-solving skills; customer service experience preferred; ability to handle situations calmly; duties include managing inquiries, maintaining client records, supporting retention, and prospecting.
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3d
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Service Manager (Spitzer Hyundai)
Cleveland, Ohio, United States
OnsiteFull Time
Spitzer Autoworld
Spitzer Autoworld: Family-owned automotive dealership group selling new and used vehicles and providing service in Ohio, Pennsylvania, and Florida.
Manages automotive service operations, staffing, customer retention, cost controls, service records, regulatory compliance, technician productivity, quality, training, and customer satisfaction.
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1mo
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Account Manager
Cleveland, Ohio, United States
OnsiteFull Time
Yardmaster, Inc.
Yardmaster, Inc.: Private commercial landscaping serving property managers and facility directors across Ohio, Michigan, and Pennsylvania.
5+ YOEManage client portfolio to maximize revenue and retention; 5+ years customer service/management experience; 2- or 4-year business degree or equivalent; proficiency with Asset, Windows XP, and Microsoft Office suite.
Asset, Windows XP, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook
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2mo
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Account Manager - State Farm Agent Team Member
Valley View, Ohio, United States
$50k-$75k/yr OnsiteFull Time
Steven Saraniti State Farm
Steven Saraniti State Farm: Independent State Farm insurance agency serving individuals and families in Ohio.
Experience in insurance sales or account management preferred; proven sales track record; strong interpersonal and leadership skills; willingness to engage in sales conversations and support customer retention and growth.
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3mo
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Commercial Parts Pro Store 1022
Uhrichsville, Ohio, United States
$15-$17/hr OnsiteFull Time
Advance Auto Parts
Advance Auto PartsNYSE: AAP: Leading retailer of automotive aftermarket parts and accessories.
Commercial-focused sales role supporting customer retention and growth, supervising team members, sourcing parts, operating POS and inventory systems, ASE P2 preferred, high school diploma/GED preferred, automotive parts experience preferred.
Microsoft Word, Microsoft Excel, POS, Parts lookup systems, inventory systems
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3mo
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Commercial Parts Pro Store 1087
Youngstown, Ohio, United States
$15-$17/hr OnsiteFull Time
Advance Auto Parts
Advance Auto PartsNYSE: AAP: Leading retailer of automotive aftermarket parts and accessories.
Provide commercial sales and customer retention, strong automotive parts/system knowledge, supervisory support, ability to lift up to 50-100 lbs, Microsoft Word/Excel proficiency, ASE P2 preferred, high school diploma/GED.
Microsoft Word, Microsoft Excel, POS, Parts lookup systems
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3mo
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Commercial Parts Pro Store 1018
Alliance, Ohio, United States
$15-$17/hr OnsiteFull Time
Advance Auto Parts
Advance Auto PartsNYSE: AAP: Leading retailer of automotive aftermarket parts and accessories.
Professional commercial sales role supporting customer retention and growth; high school diploma, automotive parts knowledge, ASE P2 preferred, ability to lift up to 100 lbs, Microsoft Word/Excel and POS proficiency, supervisory experience preferred.
Microsoft Word, Microsoft Excel, POS
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