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30 customer retention manager jobs at 25 companies in Ohio

3mo
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Customer Retention Specialist - State Farm Agent Team Member
Lancaster, Ohio, United States
$15-$20/hr OnsitePart Time
Vonnie McDonald State Farm
Vonnie McDonald State Farm: Independent State Farm insurance agency serving households and businesses across Ohio, Indiana, Kentucky, and Pennsylvania.
Customer service focus with strong communication, relationship-building, and problem-solving skills; experience in insurance or account management preferred; must obtain state insurance licenses.
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2mo
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Customer Retention Specialist - State Farm Agent Team Member
Massillon, Ohio, United States
$40k-$60k/yr OnsiteFull Time
Brad Carpenter State Farm Agency
Brad Carpenter State Farm Agency: Independent State Farm insurance agency serving Massillon-area individuals, families, seniors, and small businesses.
Customer service and account management in an insurance agency; strong communication, organization, multitasking, comfort with agency software; P&C and Life & Health licenses preferred or willingness to obtain.
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3w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
Vanilla
Vanilla: AI-powered estate planning platform serving financial advisors, RIAs, wealth management firms, planners, and attorneys.
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
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2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
Tapcheck
Tapcheck: N earned-wage-access provider helping employees access earned wages before payday through employer payroll integrations.
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
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2w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
IDC
IDC: Private U.S. market intelligence and advisory providing technology research, data, consulting, and events to technology decision-makers.
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
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5d
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Customer Success Manager- Commercial
Tampa or Cincinnati or Bloomington or New York City or San Diego or Manila
$50k-$65k/yr OnsiteFull Time
Vector Solutions
Vector Solutions: SaaS provider of training, compliance, safety, and workforce-management software for education, public-sector, and commercial organizations.
3+ YOERequires 3–5 years in a customer-facing, service-oriented relationship management role, renewal and retention expertise, strong communication and organization skills, and proficiency with Microsoft Office and Salesforce.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Office, Salesforce
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2mo
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Customer Relationship/Retention Marketing Director
Cleveland, Ohio, United States
OnsiteFull Time
Arrow International
Arrow International: Private American manufacturer and distributor of charitable gaming products for nonprofits, community organizations, and lotteries.
BA/BS in marketing or business required (MBA preferred). Proven customer retention marketing experience in retail/consumer/casino, leadership experience, CRM and data analysis skills, and experience designing rewards/promotions.
CRM
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2mo
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Customer Lifecycle Manager
Wadsworth or Carrollton or Georgetown
OnsiteFull Time
Enthusiast Auto Holdings
Enthusiast Auto Holdings: Private U.S. automotive aftermarket e-commerce holding operating specialty parts brands for auto enthusiasts and professional installers.
4+ YOE4+ years in omnichannel retention/customer lifecycle marketing for multi-brand or high-SKU e-commerce; proven SMS scaling, lifecycle orchestration, audience segmentation, GA4/data literacy, and enterprise platform experience (Listrak, Klaviyo, Attentive).
Listrak, Klaviyo, Attentive, GA4, ERP, WMS, OMS, SMS, MMS, RCS
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1mo
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AVP, Customer Success
Westlake, Ohio, United States
RemoteFull Time
Hyland
Hyland: Private enterprise content services software helping organizations manage content, data, processes, and workflows.
12+ YOE7+ MgmtBachelor's degree or equivalent, 12+ years in customer success/account management/renewals/SaaS, 7+ years managing managers, experience driving GRR/NRR and retention, strong analytical and cross-functional leadership skills.
Gainsight, Salesforce
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1w
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Customer Service Attendant Supervisor
Perrysburg, Ohio, United States
FieldFull Time
AVI Foodsystems
AVI Foodsystems: Family-owned food service, vending, and hospitality provider.
Supervisory food-service role requiring team recruitment, training, retention, account inspections, inventory and labor-cost management, customer complaint resolution, reporting, and safe vehicle operation.
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2mo
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Customer Relations Representative - State Farm Agent Team Member
Amherst or Wellington
$35k-$50k/yr OnsiteFull Time
Peggy Karolak Ins Agcy Inc
Peggy Karolak Ins Agcy Inc: Independent State Farm insurance agency serving Ohio families, farmers, drivers, and small businesses from Wellington and Amherst.
Strong communication and problem-solving skills; customer service experience preferred; ability to handle situations calmly; duties include managing inquiries, maintaining client records, supporting retention, and prospecting.
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1w
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Supervisor, Customer Care & Sales (Remote)
Prescott or Alabama or Alaska or Arkansas or Arizona or Colorado or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Louisiana or Maryland or Minnesota or Missouri or Mississippi or North Carolina or North Dakota or Nebraska or New Mexico or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah
RemoteFull Time
Cable One
Cable OneNYSE: CABO: Broadband communications provider serving residential and business customers.
2+ YOEHigh school diploma or GED required; two years of customer service, retention, sales, or supervisory experience preferred, with leadership, coaching, communication, analytical, and problem-solving skills.
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1w
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Store Manager
Jacksonville or Florida or Massachusetts or Pennsylvania or Ohio or New Jersey or Nevada or Virginia
OnsiteFull Time
Ayr Wellness
Ayr WellnessCSE: AYR.A: Multi-state vertically integrated cannabis operator and retailer.
4+ YOE4+ MgmtRequires a high school diploma or GED and 4+ years of retail store management experience, with a record of achieving sales, customer service, and employee retention goals.
POS system
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4d
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Account Manager
United States or Alabama or Alaska or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$65k-$78k/yr RemoteFull Time
Patch My PC
Patch My PC: Private software providing endpoint management and third-party application patching for IT and security teams.
5+ YOE5+ years of customer-facing B2B software sales experience, complex relationship management, revenue and retention performance, commercial acumen, communication, negotiation, stakeholder management, and CRM proficiency.
Microsoft ConfigMgr, Microsoft Intune, Microsoft WSUS, Salesforce, CRM
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3d
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Service Manager (Spitzer Hyundai)
Cleveland, Ohio, United States
OnsiteFull Time
Spitzer Autoworld
Spitzer Autoworld: Family-owned automotive dealership group selling new and used vehicles and providing service in Ohio, Pennsylvania, and Florida.
Manages automotive service operations, staffing, customer retention, cost controls, service records, regulatory compliance, technician productivity, quality, training, and customer satisfaction.
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1mo
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Account Manager
Cleveland, Ohio, United States
OnsiteFull Time
Yardmaster, Inc.
Yardmaster, Inc.: Private commercial landscaping serving property managers and facility directors across Ohio, Michigan, and Pennsylvania.
5+ YOEManage client portfolio to maximize revenue and retention; 5+ years customer service/management experience; 2- or 4-year business degree or equivalent; proficiency with Asset, Windows XP, and Microsoft Office suite.
Asset, Windows XP, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook
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Account Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$100k-$115k/yr RemoteFull Time
Jellyvision
Jellyvision: Private SaaS helping employers and employees choose, enroll in, and use workplace benefits through ALEX.
2+ YOERequires 2+ years in quota-carrying account management or customer success, experience selling B2B SaaS, and a record of achieving revenue or retention goals; HR or benefits experience is preferred.
Salesforce, Google Office Suite, Slack
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2mo
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Account Manager - State Farm Agent Team Member
Valley View, Ohio, United States
$50k-$75k/yr OnsiteFull Time
Steven Saraniti State Farm
Steven Saraniti State Farm: Independent State Farm insurance agency serving individuals and families in Ohio.
Experience in insurance sales or account management preferred; proven sales track record; strong interpersonal and leadership skills; willingness to engage in sales conversations and support customer retention and growth.
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1w
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Enterprise Account Partner
United States or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
Fourth
Fourth: Private SaaS provider of workforce and inventory software for restaurant and hospitality operators.
5+ YOERequires 5+ years in customer success, account management, or related SaaS client-facing work; enterprise account ownership, executive engagement, retention and expansion results, advanced product knowledge, cross-functional collaboration, and AI tool proficiency.
HotSchedules, MacromatiX, iQ Analytics, Claude, Salesforce, Microsoft 365, FTP, API
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2w
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Account Director
Saint Louis or Austin or Durham or Newark or Seattle or Cincinnati or New York City or Dallas or Boston
$140k-$150k/yr OnsiteFull Time
SBM Management Services
SBM Management Services: Global provider of facility maintenance and janitorial soft services.
5+ YOEBachelor's degree in business management or related field and 5–8 years of experience, with customer strategy, retention, growth, analysis, and supervisory experience.
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