22 customer retention manager jobs at 18 companies in Broadlands, VA
2w
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Manager, Customer Retention Solutions
New York or New Jersey or Connecticut or Arlington
$100k/yr HybridFull Time
3+ YOE4+ MgmtBachelor's degree preferred or equivalent experience; 3+ years sales experience; 4+ years people management and coaching; performance management, CRM, Microsoft Suite, communication, organization, and business math skills.
Microsoft Suite, Salesforce, CRM
3w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2d
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Retention Specialist (Bilingual English/Spanish)
Frederick, Maryland, United States
OnsiteFull Time
High school diploma or equivalent required; bilingual English and Spanish fluency required. Client services, intake, sales, or customer service experience preferred, with CRM and case management proficiency.
CRM, case management software, Microsoft Office
1mo
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Customer Success Manager
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOE3+ years customer success experience (SaaS preferred); strong communication, retention and risk mitigation skills; ability to travel regionally and nationally; experience with public sector clients preferred.
3w
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Scaled Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
3+ YOE3+ years in customer success/support/account management, B2B SaaS experience, strong written communication, analytics skills, experience driving retention and adoption across high-volume SMB portfolios.
3d
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Manager, Customer Experience and Renewals
New York City or Washington
$158k-$219k/yr HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in Customer Success and Renewals Sales, including 2+ years managing people, with SaaS retention, commercial negotiation, AI workflow, cloud security, and networking expertise.
Salesforce, LLMs
3w
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Senior Manager, Customer Marketing Boutiques
Bethesda or United States
$100k-$159k/yr HybridFull Time
5+ YOEFour-year degree and 5+ years of digital, CRM, customer, lifecycle, or e-commerce marketing experience, including retention strategies, enterprise programs, analytics, and cross-functional leadership.
1mo
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
3w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
1mo
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1mo
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
2w
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Dealer Account Manager
Centreville, Virginia, United States
$55k-$65k/yr HybridFull Time
Requires customer service, relationship management, retention, CRM, communication, time management, persuasion, product knowledge, and task-prioritization skills. Spanish is a plus, not required.
CRM, Salesforce
1mo
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Digital Account Manager
Linthicum Heights or United States
RemoteFull Time
Experience in account management or customer success; strong communication, organization, and problem-solving; renewal, retention, and expansion experience preferred; BA/BS preferred.
2w
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Account Manager, Public Sector
Washington, D.C., District of Columbia, United States
$112k-$175k/yr HybridFull Time
5+ YOERequires 5+ years in account management, inside sales, or customer success with DoD, IC, or federal system integrator customers; FAR and ITAR familiarity; account planning, retention, expansion, and complex sales experience.
Federal Acquisition Regulation (FAR), ITAR
2mo
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Account Manager, Healthcare
New York City or Washington or Nashville or Austin or McLean or Mountain View or Tampa or United States
$233k-$300k/yr RemoteFull Time
5+ YOE5+ years in account management or customer success in healthcare technology/SaaS; proven retention, expansion, and renewal performance; executive relationship building; knowledge of EMR ecosystems; experience with IAM, cybersecurity, and AI tools.
Electronic Medical Records (EMR), Epic, Oracle, eCW, Meditech, IAM, AI tools
1mo
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Senior Account Manager
United States or Washington
$105k-$125k/yr RemoteFull Time
4+ YOE4+ years in customer success or account management at high-growth SaaS serving enterprise clients; proven enterprise retention and growth; analytical skills with Excel/Google Sheets; comfortable traveling to client sites (~20-30%).
Microsoft Excel, Google Sheets
6d
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Director, Membership Strategy and Innovation
Bethesda, Maryland, United States
$120k-$130k/yr RemoteFull Time
Proven leadership in membership, customer, product, subscription, or engagement strategy with measurable growth and retention; financial acumen; data-driven decision-making; people leadership; change management; and digital platform fluency.
CRM
3mo
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Commercial Parts Pro Store 7746
Severn, Maryland, United States
$19-$21/hr OnsiteFull Time
Support and grow commercial accounts through advanced parts knowledge, commercial selling, customer retention, supervising team members, dispatching drivers, and operating POS/parts lookup systems.
Microsoft Word, Microsoft Excel
2mo
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Sr. Director, Pro & Partner Marketing
San Francisco or San Jose or New York City or Seattle or Austin or Washington or California or Massachusetts or New Jersey or Washington or United States
$214k-$326k/yr RemoteFull Time
10+ YOE10+ years leading full-funnel marketing for supply-side/business customers or marketplaces; experience with activation, retention, B2B programs (ABM, sales enablement, events), partnerships, cross-functional influence, and team building.
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