27 customer retention manager jobs at 17 companies in Virginia
6d
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Manager, Customer Retention Solutions
New York or New Jersey or Connecticut or Arlington
$100k/yr HybridFull Time
3+ YOE4+ MgmtBachelor's degree preferred or equivalent experience; 3+ years sales experience; 4+ years people management and coaching; performance management, CRM, Microsoft Suite, communication, organization, and business math skills.
Microsoft Suite, Salesforce, CRM
1w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2w
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Customer Retention Specialist - State Farm Agent Team Member
Norfolk, Virginia, United States
OnsiteFull Time
Customer service or account management experience preferred; strong communication, problem-solving, attention to detail; ability to obtain state insurance licenses.
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
1mo
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Customer Success Manager
Ireland or Dublin or Herndon
€57k-€83k/yr RemoteFull Time
2+ YOE2+ years customer success/account management and 2+ years in security, proven retention and growth track record, strong communication, ability to engage technical and C-suite stakeholders.
MDR, EDR, SIEM, NDR, NIST CSF
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
1w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
1mo
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Sr. Customer Success Manager
Herndon, Virginia, United States
$124k-$166k/yr OnsiteFull Time
Customer-facing CSM role requiring experience in technical customer support, strong communication, problem-solving, and ability to drive customer adoption, retention, and expansion of cybersecurity solutions.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, proxy, firewall
1mo
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Customer Success Manager — Federal Civilian
McLean or Richmond
HybridFull Time
3+ YOE3+ years customer-facing experience with Federal Civilian agencies in a SaaS/GovTech environment; bachelor’s degree; strong communication, presentation, and organizational skills; experience driving adoption, retention, and renewals; CRM familiarity.
1Exiger, Salesforce, Gainsight
1mo
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Customer Success Manager
United States or Virginia or Canada or South America or Australia or Singapore or United Kingdom or Asia
RemoteFull Time
Manage accounts to drive retention and expansion; own renewal and expansion pipeline; analyze customer data; advise and coach enterprise clients and C-level stakeholders; strong communication and data-driven skills; Salesforce/CRM experience a plus.
Salesforce, CRM
1w
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Clinical Retention Specialist (Mid Atlantic Region)
Maryland or Delaware or United States or Virginia or Kentucky or West Virginia or North Carolina
$79k-$119k/yr RemoteFull Time
2+ YOEBachelor's degree, 2+ years training or managing insulin pump patients, current CDCES certification, professional licensure, customer communication skills, and Microsoft Suite and Salesforce proficiency.
Microsoft Suite, Salesforce, Personal Diabetes Manager (PDM), Customer Relationship Management system
1mo
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Director of Customer Success
Alabama or Arizona or California or Florida or Georgia or Idaho or Illinois or Kansas or Massachusetts or Minnesota or Missouri or North Carolina or New York or Oklahoma or South Carolina or Tennessee or Texas or Virginia or United States
$120k-$140k/yr RemoteFull Time
5+ YOE5+ years in customer success or strategic account management; built and led CSM teams; owned retention and expansion metrics; experience in financial wellness, benefits, HR tech or fintech; strong stakeholder and strategic skills.
3w
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
21h
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Account Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$100k-$115k/yr RemoteFull Time
2+ YOERequires 2+ years in quota-carrying account management or customer success, experience selling B2B SaaS, and a record of achieving revenue or retention goals; HR or benefits experience is preferred.
Salesforce, Google Office Suite, Slack
1w
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Dealer Account Manager
Centreville, Virginia, United States
$55k-$65k/yr HybridFull Time
Requires customer service, relationship management, retention, CRM, communication, time management, persuasion, product knowledge, and task-prioritization skills. Spanish is a plus, not required.
CRM, Salesforce
1mo
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Account Manager, Healthcare
New York City or Washington or Nashville or Austin or McLean or Mountain View or Tampa or United States
$233k-$300k/yr RemoteFull Time
5+ YOE5+ years in account management or customer success in healthcare technology/SaaS; proven retention, expansion, and renewal performance; executive relationship building; knowledge of EMR ecosystems; experience with IAM, cybersecurity, and AI tools.
Electronic Medical Records (EMR), Epic, Oracle, eCW, Meditech, IAM, AI tools
1mo
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Patient Service Coordinator for Internal Medicine Concierge Practice-Dedicated Care Center-SMG
Norfolk, Virginia, United States
OnsiteFull Time
Healthcare experience and high school diploma required; must provide patient-facing service, coordinate care, manage financial conversations, and support patient retention.
3mo
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Commercial Parts Pro Store 7459
Lynchburg, Virginia, United States
OnsiteFull Time
Responsible for commercial customer retention and growth, expert automotive and parts knowledge, sales and supervisory support, ability to lift up to 100 lbs, Microsoft Word/Excel and POS experience; ASE certification preferred.
Microsoft Word, Microsoft Excel, POS
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