27 customer retention manager jobs at 21 companies in Cornwall, NY
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SVP Customer Retention (Long Island City, NY, US, 11101)
Long Island City, New York, United States
$243k-$347k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years in retention/customer operations, 10+ years leadership; Bachelor's or Master's degree (MBA preferred); experience with churn analytics, segmentation, BPO and multi-channel operations; ability to define KPIs and drive results.
1mo
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Director of Retention & Customer Lifecycle
Yonkers, New York, United States
$180k-$200k/yr RemoteFull Time
8+ YOE8+ years in retention/CRM or growth marketing, DTC scaling experience, strong analytics and experimentation skills, experience leading teams and agencies, proficiency with listed marketing and BI tools.
Shopify, Klaviyo, Recharge, Attentive, Postscript, GA4, Triple Whale, Looker, Tableau
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Analyst, Customer Growth & Retention
New York, New York, United States
$55k-$67k/yr HybridFull Time
1+ YOE1+ years marketing/CRM/analytics experience preferred; Bachelor's degree preferred; strong analytical, communication, and project management skills; proficiency in Microsoft Excel; familiarity with Power BI and CRM/marketing automation platforms preferred.
Microsoft Excel, Power BI
2w
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Director, Client Retention Americas
New York City, New York, United States
$150k-$185k/yr OnsiteFull Time
Dow JonesNASDAQ: NWSA: A global provider of news and business information delivering content across multiple formats.
12+ YOE12+ years in client retention/customer success/account management with leadership experience; strong CRM and analytics skills (SFDC, Tableau), strategic thinking, and ability to manage retention programs across the Americas.
SFDC, Google Suite, Tableau, Artificial Intelligence (AI) tools
2w
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Director, Client Retention Americas
New York City, New York, United States
$150k-$185k/yr OnsiteFull Time
12+ YOERequires 12+ years in client retention, customer success, or account management; leadership experience; CRM and data analysis proficiency; strong communication, strategic thinking, and B2B information or technology industry knowledge.
Customer Relationship Management (CRM), SFDC, Google Suite, Tableau, Artificial Intelligence (AI)
1w
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Member Retention Navigator
Glen Cove, New York, United States
$21-$23/hr RemoteFull Time
3+ YOERequires 3–5 years of customer service, member engagement, or related experience; CRM or care management platform experience; strong communication, problem-solving, and listening skills. Healthcare or community services experience preferred.
CRM
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Customer Success Manager
New York, New York, United States
$150k-$190k/yr OnsiteFull Time
3+ YOE3+ years in customer success or account management at B2B SaaS with ownership of net revenue retention; commercial mindset; data-driven (health scores, usage, NRR); strong communication; willing to be onsite 5 days/week.
Confido, Vestwell, MacBook
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Enterprise Customer Success Manager NY
New York or Israel
HybridFull Time
5+ YOE5+ years managing enterprise customer accounts, strong project management and cross-functional collaboration, analytical skills, proven account growth and retention track record; payments experience advantageous; willingness to travel several times a year.
6d
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Customer Success Director
Rochelle Park or New Jersey
RemoteFull Time
5+ YOERequires 5+ years in customer-facing account management, Customer Success, consulting, or support; portfolio management; retention outcomes; playbook-led motions; communication, commercial acumen, prioritization, and reporting skills.
AI, SaaS
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Analyst, Customer Growth & Retention
New York, New York, United States
$55k-$67k/yr HybridFull Time
1+ YOE1+ years marketing/CRM/analytics experience, proficiency with Microsoft Excel; Bachelor’s degree preferred; strong analytical, communication, and project management skills; familiarity with Power BI, CRM, or marketing automation preferred.
Microsoft Excel, Power BI, CRM platforms, marketing automation tools, presentation tools
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Principal Customer Success Manager (817)
Stamford or New York City
$198k-$230k/yr HybridFull Time
10+ YOE10+ years IT experience with 5+ years in technical consulting or customer-facing technical roles; experience with RDBMS, cloud platforms, Linux/Windows, Docker/Kubernetes; strong communication and account retention track record; willingness to travel 30–40%.
DB2, Oracle, MS-SQL, PostgreSQL, Snowflake, Databricks, Redshift, BigQuery, Hadoop, SQL, RHEL, SUSE, Solaris, AIX, Windows, Docker, Kubernetes, CI/CD, Protegrity, Thales, Voltage, Immuta, BigID, Privacera, Collibra, LangChain, LlamaIndex, Bedrock, Azure OpenAI, Vertex AI
2w
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Customer Success Director - Northeast Region
Manhattan, New York, United States
$90k-$120k/yr OnsiteFull Time
8+ YOE4+ MgmtMinimum 8 years client retention experience (or 10/15 with lower education), valid driver\u0019s license if driving, 4+ years cross-functional leadership, RFP and strategic planning experience, strong communication and analytical skills.
Microsoft Office
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Manager
New York, New York, United States
$28-$30/hr OnsiteFull Time
Proven leadership and communication skills, experience in customer service and commission-based sales preferred, ability to drive customer retention and manage clinic operations.
1mo
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Client Success Senior Manager
Hackensack, New Jersey, United States
$120k-$165k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in healthcare account management/RCM, 3+ years managing teams, strong revenue cycle knowledge, executive communication, reporting/operational data proficiency, and ability to manage escalations and client retention.
EMR, PowerBI, Microsoft Office
2mo
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Vice President, Customer Success
Purchase, New York, United States
$235k-$375k/yr OnsiteFull Time
Senior leadership in customer success or post-sale roles; experience with enterprise SaaS, payments, fraud/risk; proven retention, renewal, and expansion ownership; strong executive presence.
2mo
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CRM Manager
Parsippany, New Jersey, United States
$115k-$130k/yr OnsiteFull Time
Lead and execute CRM lifecycle and promotional programs across email, SMS, and push; manage customer journeys, analyze campaign performance, and collaborate cross-functionally to drive engagement and retention.
2w
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Customer Success Director - Northeast Region
Manhattan, New York, United States
$90k-$120k/yr FieldFull Time
8+ YOE4+ Mgmt8+ years client retention experience (varying by education), 4+ years cross-functional leadership, valid driver’s license, RFP and strategic planning experience, strong communication and sales skills, Microsoft Office proficiency.
Microsoft Office Suite
2w
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Engagement Marketing Manager
New York City or Bethlehem or Pittsfield
$103k-$170k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years marketing experience in financial services; experience with customer engagement, lifecycle, retention and loyalty programs; strong project management and analytics skills.
marketing automation, CRM, email marketing, analytics platforms
3w
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Manager Key Accounts (White Plains, US)
White Plains, New York, United States
$146k-$182k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years energy industry account management experience, supervisory experience preferred; strong strategic, communication, and customer-retention skills.
1mo
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Patient Care Coordinator (Yorktown Heights, NY)
Yorktown Heights, New York, United States
$20-$23/hr OnsiteFull Time
Provide front-office patient guidance, manage clinic schedule and patient accounts, maintain records, handle billing/AR, support outreach and retention; high school diploma/GED and strong customer service skills preferred.
Sycle, Pay Junction, Microsoft 365
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