28 customer retention manager jobs at 20 companies in Dunkirk, MD
2d
Save
Mark Applied
Hide
Manager, Customer Retention Solutions
New York or New Jersey or Connecticut or Arlington
$100k/yr HybridFull Time
3+ YOE4+ MgmtBachelor's degree preferred or equivalent experience; 3+ years sales experience; 4+ years people management and coaching; performance management, CRM, Microsoft Suite, communication, organization, and business math skills.
Microsoft Suite, Salesforce, CRM
1w
Save
Mark Applied
Hide
Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
1mo
Save
Mark Applied
Hide
Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
1mo
Save
Mark Applied
Hide
Customer Success Manager
Ireland or Dublin or Herndon
€57k-€83k/yr RemoteFull Time
2+ YOE2+ years customer success/account management and 2+ years in security, proven retention and growth track record, strong communication, ability to engage technical and C-suite stakeholders.
MDR, EDR, SIEM, NDR, NIST CSF
2mo
Save
Mark Applied
Hide
Customer Success Manager
Bethesda, Maryland, United States
$57k-$63k/yr HybridFull Time
2+ YOEManage onboarding, engagement, and renewal for institutional subscribers; collaborate cross-functionally; analyze metrics to improve retention and growth.
Salesforce, CRM, Marketing Analytics, Microsoft Office
1mo
Save
Mark Applied
Hide
Customer Success Manager
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOE3+ years customer success experience (SaaS preferred); strong communication, retention and risk mitigation skills; ability to travel regionally and nationally; experience with public sector clients preferred.
1mo
Save
Mark Applied
Hide
Sr. Customer Success Manager
Herndon, Virginia, United States
$124k-$166k/yr OnsiteFull Time
Customer-facing CSM role requiring experience in technical customer support, strong communication, problem-solving, and ability to drive customer adoption, retention, and expansion of cybersecurity solutions.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, proxy, firewall
1mo
Save
Mark Applied
Hide
Customer Success Manager — Federal Civilian
McLean or Richmond
HybridFull Time
3+ YOE3+ years customer-facing experience with Federal Civilian agencies in a SaaS/GovTech environment; bachelor’s degree; strong communication, presentation, and organizational skills; experience driving adoption, retention, and renewals; CRM familiarity.
1Exiger, Salesforce, Gainsight
3w
Save
Mark Applied
Hide
Customer Success Manager
Columbia or United States
$60k-$68k/yr RemoteFull Time
1+ YOE1–2+ years customer-facing experience managing a book of business, B2B SaaS experience, revenue retention and churn mitigation, polished communication, consultative selling, and associate's or bachelor's degree.
2mo
Save
Mark Applied
Hide
Senior Customer Success Manager, Medicine Supply Map
Rockville, Maryland, United States
$127k-$157k/yr OnsiteFull Time
3+ YOEBachelor’s degree, 3+ years in customer success/account management or post-sale roles (SaaS, data analytics, or supply chain preferred); experience managing strategic accounts, driving adoption, retention, expansion; strong relationship, communication, and problem-solving skills.
Medicine Supply Map (MSM)
1w
Save
Mark Applied
Hide
Senior Manager, Customer Marketing Boutiques
Bethesda or United States
$100k-$159k/yr HybridFull Time
5+ YOEFour-year degree and 5+ years of digital, CRM, customer, lifecycle, or e-commerce marketing experience, including retention strategies, enterprise programs, analytics, and cross-functional leadership.
3w
Save
Mark Applied
Hide
Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
1w
Save
Mark Applied
Hide
Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
Save
Mark Applied
Hide
Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
3w
Save
Mark Applied
Hide
Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
3d
Save
Mark Applied
Hide
Dealer Account Manager
Centreville, Virginia, United States
$55k-$65k/yr HybridFull Time
Requires customer service, relationship management, retention, CRM, communication, time management, persuasion, product knowledge, and task-prioritization skills. Spanish is a plus, not required.
CRM, Salesforce
1mo
Save
Mark Applied
Hide
Digital Account Manager
Linthicum Heights or United States
RemoteFull Time
Experience in account management or customer success; strong communication, organization, and problem-solving; renewal, retention, and expansion experience preferred; BA/BS preferred.
3d
Save
Mark Applied
Hide
Account Manager, Public Sector
Washington, D.C., District of Columbia, United States
$112k-$175k/yr HybridFull Time
5+ YOERequires 5+ years in account management, inside sales, or customer success with DoD, IC, or federal system integrator customers; FAR and ITAR familiarity; account planning, retention, expansion, and complex sales experience.
Federal Acquisition Regulation (FAR), ITAR
1mo
Save
Mark Applied
Hide
Account Manager, Healthcare
New York City or Washington or Nashville or Austin or McLean or Mountain View or Tampa or United States
$233k-$300k/yr RemoteFull Time
5+ YOE5+ years in account management or customer success in healthcare technology/SaaS; proven retention, expansion, and renewal performance; executive relationship building; knowledge of EMR ecosystems; experience with IAM, cybersecurity, and AI tools.
Electronic Medical Records (EMR), Epic, Oracle, eCW, Meditech, IAM, AI tools
1mo
Save
Mark Applied
Hide
Senior Account Manager
United States or Washington
$105k-$125k/yr RemoteFull Time
4+ YOE4+ years in customer success or account management at high-growth SaaS serving enterprise clients; proven enterprise retention and growth; analytical skills with Excel/Google Sheets; comfortable traveling to client sites (~20-30%).
Microsoft Excel, Google Sheets
Explore Jobs