20 customer retention manager jobs at 19 companies in Midvale, UT
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Senior Retention Manager
American Fork, Utah, United States
OnsiteFull Time
6+ YOE6–8+ years in retention marketing, email/SMS strategy, or customer lifecycle; proven LTV impact; design/creative keen eye; strong Klaviyo and loyalty platform experience; data-driven and fast-paced.
Klaviyo, Loyalty platforms, Email, SMS, Analytics
1w
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Manager, Customer Success
San Jose or Draper or United States
$134k-$189k/yr HybridFull Time
People-leadership experience in customer success or post-sales, track record in retention and revenue expansion, strong coaching and cross-functional collaboration, data-driven decision making.
1mo
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Strategic Customer Success Manager
South Salt Lake, Utah, United States
OnsiteFull Time
7+ YOE7+ years SaaS/B2B customer success or account management; enterprise relationship management; proven retention and expansion outcomes; CRM (Salesforce or HubSpot) and Microsoft Office proficiency; ability to demo technical SaaS products.
Salesforce, HubSpot, Outlook, Microsoft Excel, Word, PowerPoint, Deploy, Inventory, Connect, SimpleMDM, SmartDeploy
3mo
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Full Cycle Customer Success Manager (CSM)
Lehi, Utah, United States
OnsiteFull Time
3+ YOE3-5 years in customer success or account management; proven retention and expansion; onboarding and platform adoption; strong communication; data-driven; on-site in Lehi.
SaaS, CRM, Marketing Automation, Analytics
3mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
1mo
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Customer Success Manager
Lehi or New York City
$120k-$130k/yr HybridFull Time
3+ YOE3+ years in customer success or account management in SaaS/ecommerce; ownership of renewals, retention, and growth; strong commercial acumen, executive presence, and communication skills.
1mo
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Lifecycle and Customer Marketing Manager
San Francisco or New York City or Salt Lake City
$110k-$150k/yr HybridFull Time
5+ YOE5+ years B2B SaaS lifecycle/customer/growth marketing experience; hands-on HubSpot, strong analytics, project management, and proven retention/expansion results.
HubSpot, G2
1mo
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Director of Customer Success
South Jordan, Utah, United States
OnsiteFull Time
Proven experience owning net revenue retention and expansion at a B2B SaaS company, building customer success functions, data-driven with health scores and cohorts, hands-on with SMB and enterprise accounts, and strong commercial and leadership skills.
2mo
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Engagement Manager
Lehi or Salt Lake City
OnsiteFull Time
4+ YOE4+ years in customer success/engagement/account management in B2B SaaS or professional services; proven retention and expansion experience; strong project management, communication, and commercial instincts; willingness to travel 30–50%.
CCH Axcess, GoSystem, UltraTax, OneSource, CorpTax, Lacerte, ProConnect, Drake
1mo
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Mid-Market CSM
Pleasant Grove, Utah, United States
OnsiteFull Time
2+ YOE2+ years customer success experience in SaaS; experience with upsells, retention quotas, account expansion, strong organization, time management, communication, and results orientation; Salesforce a plus.
Salesforce
1mo
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Renewal Manager - Commercial
United States or Raleigh or Draper
$70k-$80k/yr RemoteFull Time
Experience managing client relationships and renewals, strong revenue-forecasting and analytics skills, excellent communication, bachelor’s degree required, ability to drive retention and expansion.
1mo
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Assistant Manager
Park City, Utah, United States
$18-$20/hr OnsiteFull Time
Leadership and customer service experience preferred; strong communication, coaching, and team management skills; customer retention and sales experience a plus.
1w
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Account Manager
Ogden or Draper
FieldFull Time
5+ YOERequires 5+ years in commercial HVAC, mechanical, controls, or facilities services; account management, customer retention, CRM, communication skills, driver's license, and local travel ability.
CRM
1w
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Account Manager
Ogden, Utah, United States
$100k-$130k/yr OnsiteFull Time
5+ YOERequires 5+ years in commercial HVAC, mechanical, controls, facilities, or related services; account management and CRM experience; customer retention success; valid driver's license; and local travel ability.
CRM
3w
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Account Manager - Sales
Provo, Utah, United States
$70k-$170k/yr RemoteFull Time
3+ YOE3+ years in account management/customer success or B2B SaaS, proven revenue/retention track record, CRM discipline (HubSpot), strong communication, proactive and self-directed, comfortable working remotely.
HubSpot
2w
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Account Manager
Ogden, Utah, United States
FieldFull Time
1+ YOEMinimum 1 year relevant sales experience, valid driver’s license, Salesforce proficiency, waste/transportation experience preferred, strong communication and customer retention skills.
Salesforce
2mo
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Client Success Operations Manager
South Jordan, Utah, United States
OnsiteFull Time
1+ YOE1-3 years in customer success or sales operations (B2B SaaS preferred); experience designing client lifecycle processes, administering CRM/CS tooling (Salesforce), building retention/growth reporting; hands-on AI tool experience; SQL/BI tools preferred.
Salesforce, Claude, SQL, Databricks, DOMO
1mo
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Director, Relationship Management
Lindon, Utah, United States
$175k-$180k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years leading customer-facing teams in SaaS/tech, proven track record in retention and expansion, experience building scalable account management processes, data-driven decision making, strong communication and relationship skills.
Salesforce
3w
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OEM Account Director
United States or West Valley City
RemoteFull Time
7+ YOE7+ years B2B sales leadership with success in customer acquisition, retention, complex sales cycles, strong negotiation and presentation skills, ability to travel and collaborate cross-functionally.
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