24 customer retention manager jobs at 17 companies in Reading, PA
3mo
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Customer Retention Specialist - State Farm Agent Team Member
Richboro or Perkasie
$50k-$70k/yr OnsiteFull Time
Licensing required or willing to obtain; strong customer service and relationship building; manage renewals and in-book sales opportunities; organized and detail-oriented.
21h
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Customer Retention Specialist - State Farm Agent Team Member
Norwood or Philadelphia
OnsiteFull Time
Strong interpersonal, communication, listening, and problem-solving skills; customer service or account management experience preferred; must obtain applicable state insurance licenses.
1mo
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Customer Retention Specialist - State Farm Agent Team Member
Havertown, Pennsylvania, United States
$1k-$1k/mo RemoteFull Time
1+ YOEMinimum 1 year State Farm agency experience, active Property & Casualty license required (must be licensed before Day 1), strong communication, State Farm systems knowledge, ability to manage renewals and account updates in a remote environment.
1mo
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Customer Retention Specialist - State Farm Agent Team Member
East Petersburg, Pennsylvania, United States
$35k-$60k/yr OnsiteFull Time
Strong interpersonal and problem-solving skills; detail-oriented; prior customer service or account management preferred; must be able to obtain applicable state insurance licenses.
1mo
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Account Retention Specialists - Collections & Customer Solutions
Coal Township, Pennsylvania, United States
$16-$18/hr OnsiteFull Time, Part Time
1+ YOEHigh school diploma/GED, 1+ year preferred in collections/retail/customer roles, valid driver's license and insurable record, ability to lift 25 lbs, strong communication and conflict-resolution skills, organized, comfortable using account management systems, willing to travel locally.
2w
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Strategic Customer Success Manager
Philadelphia, Pennsylvania, United States
$71k-$120k/yr HybridFull Time
4+ YOERequires 4+ years in account management, customer success, or post-sales; measurable growth and retention results; restaurant industry knowledge; advanced analytics; and strong presentation and influencing skills.
Salesforce, Outreach, Tableau, Sigma
3w
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
2w
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Customer Value Manager (Enablement) - Onsite 5 days
Ambler or Horsham
$75k-$90k/yr OnsiteFull Time
5+ YOE5+ years in customer value management or related roles; SaaS adoption, metrics/reporting, project management, and ability to engage executives and drive customer value and retention.
TXM, CRM
3w
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Strategic Customer Success Manager
Philadelphia, Pennsylvania, United States
$71k-$120k/yr HybridFull Time
4+ YOE4+ years in account management or customer success, track record driving growth and retention, executive presence, restaurant industry knowledge, advanced analytics skills using Salesforce/Outreach/Tableau/Sigma.
Salesforce, Outreach, Tableau, Sigma
1mo
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (Hybrid)
Newtown Square, Pennsylvania, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or consulting; ability to drive retention, manage escalations, understand AI fundamentals, strong business acumen, problem solving, and English proficiency.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
1mo
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Director, Customer Success (Renewals Ownership Required)
Holmdel or Raleigh or Denver or Austin or Philadelphia or Chicago
$160k-$180k/yr HybridFull Time
7+ YOEBachelor's degree, 7+ years in customer success or similar leadership, proven retention results, strong strategic leadership, communication, CRM/tool proficiency, and data-driven decision-making.
1w
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Manager
Southampton, Pennsylvania, United States
OnsiteFull Time
Preferred commission-based sales and customer service experience, strong customer retention skills, leadership qualities, and excellent communication skills.
3w
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Terminal Manager
Hatfield, Pennsylvania, United States
OnsiteFull Time
Plan and manage service center operations, financial performance, safety and compliance (DOT/OSHA), leadership and staffing, customer retention, and proficiency with Microsoft Office.
Microsoft Office
1w
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Account Manager
Allentown, Pennsylvania, United States
FieldFull Time
1+ YOERequires at least 1 year of relevant sales experience, a valid driver's license, and the ability to manage customer relationships, sell services, use Salesforce, and meet retention goals.
Salesforce
2w
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Engagement Marketing Manager
New York City or Bethlehem or Pittsfield
$103k-$170k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years marketing experience in financial services; experience with customer engagement, lifecycle, retention and loyalty programs; strong project management and analytics skills.
marketing automation, CRM, email marketing, analytics platforms
1mo
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Account Manager - State Farm Agent Team Member
Bath, Pennsylvania, United States
$55k-$70k/yr OnsiteFull Time
Relationship-focused insurance account manager able to grow retention and sales, perform policy reviews, resolve complex customer issues, and meet sales targets.
2w
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Personal Trainer Manager
East York or York or Harrisburg or Lancaster
OnsiteFull Time
Accredited personal training certification or bachelor's in sports/physical education, prior team leadership experience, First Aid certification, strong communication and client-retention skills.
2w
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Head of Client Support Operations (USA)
Philadelphia, Pennsylvania, United States
OnsiteFull Time
Proven leadership building and scaling client-facing teams, improving retention and customer value, establishing KPIs and dashboards, and collaborating cross-functionally with Product, Sales and Operations.
3mo
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Commercial Parts Pro Store 8630
Reading, Pennsylvania, United States
OnsiteFull Time
Responsible for commercial customer retention and growth; requires automotive systems and parts knowledge, GAS2 selling, supervisory support, driver dispatch, POS/inventory skills, Microsoft Word/Excel, and ability to lift heavy parts.
Microsoft Word, Microsoft Excel, POS
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