2,174 customer service manager jobs at 674 companies in Concord, NC
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Customer Service Manager
Charlotte, North Carolina, United States
OnsiteFull Time
Nixon Power Services: Distributes and services industrial and residential standby power generators.
3+ YOE3+ Mgmt3+ years managing others in a technical or service environment, strong leadership, communication, organizational skills, ability to multitask, and proficiency with Microsoft Suite.
Ingles MarketsNASDAQ: IMKTA: Operates a regional chain of supermarkets and fuel centers.
Previous cashier or front-end experience, exceptional customer service skills, basic reading and math ability, flexibility in a fast-paced environment, and age 18 or older.
American AirlinesNASDAQ: AAL: Operates a global network of passenger and cargo flights.
2+ MgmtHigh school diploma or GED required. Preferred: airport customer service experience and 2 years leading others. Requires Microsoft Office knowledge, safety judgment, rotating-shift availability, and ability to obtain USPS and FAA clearances.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Bassett FurnitureNASDAQ: BSET: Manufactures and sells custom home furnishings and decor.
Prior customer service experience preferred, high school diploma/GED required, strong verbal and written communication, product knowledge, professionalism, ability to handle customer issues and coordinate with management.
Harris Teeter: Regional supermarket chain operating grocery and fuel stores.
1+ YOEHigh school diploma/GED or 1–3 years related experience; supervisory skills, strong communication, customer service, and basic math; completion of company training programs.
HT Internet software, E-mail, Inventory software, Spreadsheet software, Word Processing software
Thomas Tire Commercial & Off-Road: Sells tires and provides maintenance for commercial vehicles.
Requires excellent communication and customer service skills, ability to manage a fast-paced environment, professional appearance, and a valid driver's license.
Rock House Farm: A manufacturer and parent of luxury home furniture brands.
2+ YOE2+ years customer service experience, strong communication and problem-solving, proficiency with SAP and Excel preferred, ability to manage accounts, enter complex orders, collaborate with manufacturing, and resolve customer issues.
Colibri Group: Provides online licensing and continuing education for regulated professionals.
2+ YOE2+ years program coordination or customer service experience; associate degree or equivalent; strong organization, communication, attention to detail, and ability to manage multiple priorities.
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
SEENYSE: SEE: Global provider of food and protective packaging solutions.
Customer service experience preferred, accurate keyboarding, ERP experience, flexibility across time zones, analytical problem-solving, escalation management, and process improvement skills.
Animal Emergency & Critical Care of Lynchburg: 24/7 after-hours emergency and critical veterinary care facility.
Provide front-desk customer service in a veterinary hospital: greet clients, manage appointments and records, communicate with pet owners, learn veterinary software, and multitask in busy periods.
Davis Insurance Associates: Local independent agency providing customized personal and business insurance.
2+ YOEState license in required lines; at least 2 years Commercial & Personal lines account management; Bachelor’s Degree or equivalent experience; strong customer service, communication, math, and computer skills.
AMS 360, Rating tools, Carrier websites, Agency management system
LEE Industries: Manufacturer of handcrafted custom upholstered home furnishings.
High school diploma required; 1–2 years of customer service, order management, administrative, or related business experience preferred. Requires strong computer, communication, analytical, organizational, and interpersonal skills.
Charter CommunicationsNASDAQ: CHTR: Provides broadband connectivity, cable, and mobile communication services.
5+ YOE3+ Mgmt5-7 years call center/customer service experience, high school diploma with some college preferred, strong communication and leadership, proficiency with computer applications and billing systems.
word processing, spreadsheet, cable billing system
Two Harbors InvestmentNYSE: TWO: Invests in and manages mortgage-backed securities and servicing rights.
2+ YOEHigh school diploma or GED, 2+ years of customer service experience, strong communication and analytical skills, Microsoft Office proficiency, and ability to manage high call volumes.
Two HarborsNYSE: TWO: Invests in residential mortgage securities and manages servicing rights.
2+ YOEHigh school diploma or GED, 2+ years of customer service experience, strong communication and analytical skills, Microsoft Office proficiency, and ability to manage high-volume inquiries.
Two Harbors Investment Corp.NYSE: TWO: Manages residential mortgage-backed securities and mortgage servicing rights portfolios.
2+ YOEHigh school diploma or GED, 2+ years of customer service experience, strong communication and analytical skills, Microsoft Office proficiency, and ability to manage high call volumes and resolve issues.