4,412 customer service manager jobs at 1,401 companies in Olney, MD
3d
Save
Mark Applied
Hide
3d
Customer Service Manager
McLean, Virginia, United States
$125k-$175k/yrOnsiteFull Time
AmentumNYSE: AMTM: Global provider of engineering, technical, and mission-critical services.
4+ MgmtRequires 4 years managing customer-service operations and CCSM and Customer Service Excellence certifications. Bachelor's degree in a related field is preferred.
AmentumNYSE: AMTM: Global provider of engineering, technical, and mission-critical services.
Requires 4 years of management experience overseeing customer-service operations and CCSM and Customer Service Excellence certifications. Bachelor's degree in a related field preferred.
Transdev North America: Provides public transportation, mobility solutions, and fleet maintenance services.
3+ MgmtRequires a high school diploma or equivalent, three years of supervisory experience, customer service and problem-solving skills, ADA knowledge, communication and negotiation skills, time management, and Trapeze proficiency.
Goodwill of Central and Northern Arizona: Empowering individuals, strengthening families, and building stronger communities.
1+ YOE1+ MgmtOne year of customer service experience required; retail management experience preferred. Proficiency in Microsoft Office Suite, English proficiency, background check and drug screen eligibility required; high school diploma preferred.
Service Experts: Provider of HVAC, plumbing, and electrical services.
6+ YOERequires 6+ years of experience and a bachelor's degree. Leads contact-center performance coaching, conversion analytics, outbound campaigns, agent accountability, and customer growth initiatives.
Mariner Finance: Privately held U.S. consumer finance providing personal, auto, home-improvement, and other loans to nonprime consumers.
4+ YOEBachelor's degree or equivalent, 4+ years progressive experience (3 years in consumer lending preferred), demonstrated leadership, knowledge of lending/regulatory requirements, and proficiency with Microsoft Office.
Food Lion: Regional grocery chain committed to affordable, fresh food.
Manages customer service operations in a grocery retail store; the posting emphasizes associate development, on-the-job learning, training, and performance commitment.
Food Lion: Regional grocery chain committed to affordable, fresh food.
High school graduation preferred; ability to lead and manage a team, operate store systems, resolve customer issues, meet physical requirements, and obtain Certified Food Safety Manager accreditation within 90 days.
Financial reports, Average Cost Inventory System (ACIS), Scheduling, Ordering, Computer Based Training (CBT), Food Lion To-Go, hand held computers, smart devices
Regency Furniture: Family-owned discount furniture retailer serving Mid-Atlantic households through showrooms, warehouses, and delivery operations.
Strong communication, problem-solving, conflict-resolution, time management, multitasking, computer, organizational, and customer service skills. Prior customer service or call center experience preferred but not required.
Liberty Military Housing: Employee-owned U.S. military housing provider managing rental homes and communities for service members and their families.
0.5+ YOE6+ months residential property management or customer service preferred; valid driver’s license; proficiency with Microsoft Word and Excel, Yardi and Payscan; strong communication, multitasking, and customer service skills; flexible schedule including weekends.
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yrOnsiteFull Time
DentaQuestTSX: SLF: Global financial services organization specializing in insurance and wealth.
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global professional services delivering 360° value.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Harris Teeter: Regional grocery store chain operating supermarkets and pharmacies.
1+ YOESupervisory experience with customer service; high school diploma/GED; 1+ years retail or related experience; strong communication, interpersonal, and basic computer skills (HT Internet, email, inventory, spreadsheets, word); ability to lift up to 40 lbs.
HT Internet software, E-mail, Inventory software, Spreadsheet software, Word Processing software
Orkin: Private pest control serving homeowners and businesses with termite, rodent, insect, and wildlife protection.
High school diploma or equivalent required; customer service or sales experience preferred. Requires communication, computer, Microsoft Office, organization, prioritization, and time-management skills.
NVR, Inc.NYSE: NVR: A national homebuilder and mortgage banking.
2+ YOERequires 2+ years of administrative experience, strong communication, organization, time management, accuracy, and attention to detail. Customer service experience and an associate or bachelor's degree are preferred.
Electronic ticketing system, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
Marketing.com: Private integrated marketing and commercial-print serving clients with digital marketing, signage, promotional products, and fulfillment services.
5+ YOEPrint industry experience required; five years of customer service; some college preferred; leadership experience preferred.
Mr. Handyman of Martinsburg, Charles Town, and N. Montgomery: Locally owned Mr. Handyman franchise serving homeowners and businesses with repairs, maintenance, installation, and remodeling.
0+ YOEFront office role requiring strong communication, computer literacy, data entry (45 wpm), and experience with Word and Excel; customer service-focused and able to manage multiple tasks.
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yrOnsiteFull Time
DentaQuestTSX: SLF: Global financial services organization specializing in insurance and wealth.
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio