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66 customer success engineer jobs at 46 companies in Novato, CA

1mo
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Principal Customer Success Engineer
San Mateo, California, United States
$150k-$185k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
5+ YOE5+ years in customer success/solutions engineering or related role; workshop and executive engagement experience; ITIL knowledge (certification preferred); cross-functional collaboration; travel up to 30%.
ITIL
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2w
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Customer Success Engineer
San Francisco or New York City
$86k-$142k/yr HybridFull Time
Pave
Pave: Cloud-based software for managing and benchmarking employee compensation.
2+ YOE2+ years customer-facing CSE/TAM/implementation experience at B2B SaaS, strong project management, customer communication, and technical skills with JSON, HTML, SQL and API integrations.
JSON, HTML, SQL, API
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4w
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Customer Success Engineer
San Francisco, California, United States
OnsiteFull Time
Hedra
Hedra: Builds artificial intelligence models for character-driven video generation.
4+ YOE4+ years in a customer-facing technical role, hands-on Python and API experience, onboarding to production, strong communication, generative AI interest, BS/BA or equivalent.
Python, APIs, SDKs
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1w
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Customer Success Engineer
San Francisco or New York City
$130k-$150k/yr HybridFull Time
Sprig
Sprig: SaaS platform for AI-powered product research and customer insights.
2+ YOERequires 2–5+ years in customer-facing technical roles, strong troubleshooting, APIs, SDKs, frontend integrations, technical documentation, and familiarity with JavaScript, CSS, SQL, REST APIs, iOS, and Android.
API, SDK, JavaScript, CSS, SQL, REST API, iOS, Android
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1mo
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Customer Success Automation Engineer
San Francisco or Culver City or Dallas or Los Angeles
HybridFull Time
Altruist
Altruist: Provides a digital custodian and portfolio management platform for advisors.
5+ YOE5+ years software engineering with production experience; strong product instincts; experience with LLMs, agent frameworks, Python, APIs, webhooks, Salesforce; customer-focused and data-driven.
Python, LLMs, OpenAI, Anthropic, Gemini, LangChain, LlamaIndex, CrewAI, RAG architectures, APIs, webhooks, Salesforce, Service Cloud, Experience Cloud, Apex, Flow, Salesforce APIs
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Senior Customer Success Engineer
San Francisco, California, United States
$180k-$250k/yr RemoteFull Time
LanceDB
LanceDB: Vector database for multimodal AI search and retrieval.
10+ YOE10+ years in post-sales engineering or similar, experience with distributed databases, Rust and Python proficiency, Kubernetes and cloud (AWS/GCP/Azure) experience, excellent communication and troubleshooting skills.
Rust, Python, Kubernetes, AWS, GCP, Azure, Prometheus, Grafana, OpenTelemetry
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2mo
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Technical Customer Success Engineer
San Francisco, California, United States
OnsiteFull Time
Macroscope
Macroscope: Provides AI-powered codebase analysis and automated code reviews.
3+ YOE3+ years in customer success/solutions engineering for developer tools or SaaS; strong CS background; GitHub/CI/CD experience; enterprise onboarding; excellent communication.
GitHub, Git, CI/CD, Linear, Jira, LLMs, Prompt engineering, Code analysis
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Customer Success
San Francisco, California, United States
$95k-$200k/yr RemoteFull Time
Span
Span: AI-native developer intelligence platform providing engineering team visibility.
3+ YOE3+ years in SaaS customer success or post-sales, experience with technical/engineering teams, consultative approach, strong communication, organization, and problem-solving skills.
Jira, GitHub
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2d
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Enterprise Customer Success Engineer (Post-Sales) - US
Foster City or Marlton or United States
$120k-$180k/yr HybridFull Time
JetBrains
JetBrains: Developing intelligent tools for software developers and teams.
Technical consulting or customer success experience; extensive software, QA, IT, DevOps, ML, or related experience; AI/LLM knowledge; strong communication and presentation skills; English and local-language proficiency; travel availability.
AI, LLMs
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2mo
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Customer Success Engineer - West (California)
San Francisco or Phoenix or Los Angeles
$140k-$160k/yr RemoteFull Time
Cyera
Cyera: AI-native platform securing enterprise data across cloud environments.
12+ YOEAssociates degree or equivalent; 12 years experience; 3+ years with data/cloud technologies; proficiency in SQL, Python, APIs; technical customer-facing experience, strong project management, and ability to travel 25-50%.
Cyera Platform, SQL, Python, APIs, web services, DLP, DSPM, CSPM, SIEM
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1d
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Senior Customer Success Engineer, Audit
San Francisco or United States
$158k-$175k/yr RemoteFull Time
Fieldguide
Fieldguide: AI-native platform for automating audit and advisory workflows.
4+ YOERequires 4+ years in public accounting, audit, assurance, advisory, or audit transformation; deep audit lifecycle knowledge; software workflow configuration; training and change management; and strong communication skills.
LLMs
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2d
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Customer Success Scientist
Newark, California, United States
$110k-$140k/yr OnsiteFull Time
ATUM
ATUM: Provides synthetic biology tools and services for biologics development.
2+ YOEBachelor’s degree in life science or related field and 2+ years in life science sales, customer success, technical support, project management, bioinformatics engineering, or cross-functional project leadership.
LIMS, HubSpot, Microsoft Excel
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1mo
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Customer Success Manager
Germany or New York City or San Francisco or Dallas
€65k-€80k/yr RemoteFull Time
Canary Technologies
Canary Technologies: Provides AI-powered guest management software for the hospitality industry.
3+ YOE3+ years customer success/account management in B2B SaaS; native-level German and English; experience with Gainsight, Salesforce, and Claude; strong data literacy and process engineering; hospitality experience desirable.
Gainsight, Salesforce, Claude
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2w
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Success Engineer
San Francisco, California, United States
$180k-$240k/yr HybridFull Time
Firecrawl
Firecrawl: Converts websites into clean structured data for AI.
3+ YOE3+ years in customer-facing technical roles, API/devtools experience, ability to build integrations/POCs, grow accounts, diagnose technical issues, strong communication and customer instincts.
API, GitHub, Markdown
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3d
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Customer Success Manager, HCLS
San Francisco or New York City
$200k-$265k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
6+ YOE6+ years in Customer Success, Technical Account Management, or Solutions Engineering; HCLS experience; AI/ML, API integration, software implementation, regulatory, risk, and compliance fluency; bachelor's degree or equivalent.
Claude Enterprise, Claude Code, API
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2mo
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AI Success Engineer
San Francisco or Prague or Brno
$93k-$123k/yr HybridFull Time
Productboard
Productboard: Software for managing product strategy and customer-driven roadmaps.
1+ YOEExperience in customer success/implementation in B2B SaaS, managing a portfolio across activation to renewal, 1–2 years hands-on AI experience, familiarity with product management methods and enterprise tools, strong communication and consultative skills.
Productboard, Slack, Salesforce, Google Suite, Zendesk, Claude, Zoom, Gong, Jira, GitHub, Loom
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2mo
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Customer Success Manager
North America or San Francisco or New York City or London
RemoteFull Time
Linear
Linear: Sue tracking and project management software for software teams.
5+ YOE5+ years in technical customer-facing roles, SaaS/startup experience, strong organization and communication skills, experience partnering with product/engineering, skilled at onboarding and driving product adoption.
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2mo
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Customer Success Manager - Core (Sales & Service) Clouds
Indianapolis or Palo Alto or Chicago or Seattle or Dallas or Irvine or Denver or Atlanta or Austin or San Francisco
$123k-$186k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
3+ YOE3+ years customer success/SaaS experience; strong consulting, communication, and stakeholder management skills; experience with Sales Cloud and Service Cloud; AI agent literacy and prompt engineering basics; Salesforce certifications preferred.
Sales Cloud, Service Cloud, Journey Builder, Commerce Promotions, Einstein, Service Console, AI agents
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1w
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Customer Success Manager, Industrials
Boston or Cambridge or San Francisco
OnsiteFull Time
Lumafield
Lumafield: Accessible industrial CT scanners and cloud-based analysis software
8+ YOERequires an engineering bachelor's degree, 8+ years of technical and client-facing experience, manufacturing expertise, communication skills, commercial acumen, and executive presentation ability.
X-ray, computer vision
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1mo
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Customer Success Manager
San Francisco, California, United States
HybridFull Time
BackOps AI
BackOps AI: AI-powered platform automating logistics and supply chain workflows
5+ YOE5+ years in customer-facing roles, strong communication and organizational skills, commercially minded, experience working cross-functionally with product/engineering, familiarity with logistics or SaaS a plus.
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