15 customer success engineer jobs at 11 companies in Upton, MA
3mo
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Customer Success Engineer
Boston or United States
RemoteFull Time
3+ YOE3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company; technically adept, strong communicator, able to collaborate cross-functionally.
Salesforce, Planhat, Gainsight, Claude Code
1d
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
2mo
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Senior Quantum Success Engineer
Boston, Massachusetts, United States
$150k-$160k/yr HybridFull Time
2+ YOEPhD in Experimental Physics (superconducting or spin qubits) or Master’s with 2-3 years industry experience; experience with embedded systems; proficiency in Python; strong communication and customer-success experience; fluent English.
Python
2d
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Customer Success Manager, Industrials
Boston or Cambridge or San Francisco
OnsiteFull Time
8+ YOERequires an engineering bachelor's degree, 8+ years of technical and client-facing experience, manufacturing expertise, communication skills, commercial acumen, and executive presentation ability.
X-ray, computer vision
1mo
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Enterprise Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
4+ YOE4+ years in customer-facing technical B2B SaaS roles, strong technical aptitude in DevOps, experience engaging senior engineering leaders, excellent communication, data-driven business acumen, BS/MS or equivalent.
1mo
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Customer Success Manager - Global Public Sector (State, Local Government and Education)
Chicago or Washington or Atlanta or Indianapolis or Boston or Seattle or California or New York or United States
$123k-$186k/yr HybridFull Time
3+ YOE3+ years relevant Customer Success or SaaS experience; deep Salesforce Service Cloud expertise (3-4 years); strong consulting, stakeholder management, and communication skills; AI literacy and prompt-engineering basics; preferred Salesforce certifications.
Salesforce, Salesforce Service Cloud, Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning, Journey Builder, Commerce Promotions, Data Cloud, Einstein AI for Service
2mo
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Customer Success Manager - Aerospace & Defense
Boston or Cambridge or San Francisco
$140k-$160k/yr OnsiteFull Time
10+ YOEB.S. in Engineering or similar, 10+ years technical or client-facing experience in aerospace/defense or manufacturing, DoD/prime account experience, AS9100 knowledge, ability to translate technical analyses to executive stakeholders.
2mo
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Customer Success Manager - Medical Devices
San Francisco or Boston or Cambridge
$140k-$160k/yr OnsiteFull Time
10+ YOEEngineering BS or equivalent, 10+ years experience (consulting/program management or medical device product development), knowledge of medical device processes and regulations (ISO 13485, 21 CFR Part 11), strong communication and executive presentation skills.
1mo
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Sales Engineer (Customer Success)
Boston, Massachusetts, United States
$80k-$117k/yr HybridFull Time
1+ YOE1+ year technical sales or post-sales experience; knowledge of web development, DevOps monitoring, and cloud technologies; strong written and oral communication; comfortable delivering technical demos; ability to travel up to 15%.
1mo
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Director, Customer Success Data Engineering
Boston, Massachusetts, United States
$170k-$347k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in data platform/modeling or analytics engineering with 3+ years leading teams; experience designing data models for AI, modern data stack (Snowflake, dbt), pipeline testing/monitoring, and strong cross-functional communication.
Snowflake, dbt, Airflow, Kafka, Kinesis
2mo
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AI Outcomes Engineer
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in technical account management/customer success or similar; enterprise customer experience in cybersecurity or AI; strong program management; technical fluency with integrations/APIs; excellent communication and change management skills.
APIs
10h
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Sr. AI Systems & Solutions Architect, Customer Success
Boston or Denver or San Francisco
$112k-$168k/yr OnsiteFull Time
4+ YOETechnical foundation with experience building AI prototypes, integrating APIs and systems, developing prompts and workflows, communicating technical concepts, and partnering with engineering teams; 4+ years preferred.
Claude, ChatGPT, Glean, Large Language Models (LLMs), APIs, Model Context Protocol (MCP)
10h
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Sr. AI Systems & Solutions Architect, Customer Success
San Francisco or Boston or Denver
$112k-$168k/yr OnsiteFull Time
4+ YOERequires 4+ years in AI solutions, architecture, automation, or similar roles; experience with LLM prototypes, prompt engineering, APIs, integrations, workflows, documentation, and cross-functional enablement.
Claude, ChatGPT, Glean, LLM, APIs, MCPs
2d
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Solutions advisor (Presales) North America
Boston or North America
$80k-$140k/yr FieldFull Time
2+ YOERequires 2–5+ years in presales, sales engineering, enterprise customer success, or solutions consulting; enterprise SaaS or B2B software experience; discovery, demonstrations, and proof-of-concept experience.
IWMS, GIS, BIM, IoT, SaaS, RFI, RFP
2mo
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Enterprise Architect
Framingham or United States
RemoteFull Time
8+ YOE8+ years in customer success, technical architecture, or similar role within enterprise SaaS; Bachelor's in Computer Science or Engineering; proven multi-cloud and Salesforce expertise; strong communication and relationship skills.
Salesforce, Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud
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