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21 customer success engineer jobs at 14 companies in Massachusetts

5d
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Customer Success Engineer
Atlanta or Massachusetts or Boston or Zurich or London or Tampere or Warsaw or Tokyo
RemoteFull Time
Scandit
Scandit: Smart data capture platform for barcode and ID scanning
3+ YOERequires 3+ years in customer-facing post-sales or technical presales at a B2B SaaS company, software engineering or mobile development experience, coding and integration skills, enterprise IT knowledge, and strong communication.
Claude Code, iOS, Android, React Native, Flutter, Salesforce, Planhat, Gainsight
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1d
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
Anthropic
Anthropic: Developing safe and reliable artificial intelligence systems.
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
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1mo
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Customer Success Manager
United States or Memphis or Raleigh or Durham or Nashville or California or Connecticut or Illinois or Massachusetts or Nevada or New York or New Jersey or Ohio or Oregon or Pennsylvania or Washington or Maryland
RemoteFull Time
Smartwyre
Smartwyre: Software platform for agricultural product pricing and rebate management
3+ YOE3+ years customer-facing software experience, US work authorization without sponsorship, strong communication and strategic thinking, ability to use product as a super-user and provide feedback to product and engineering.
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2mo
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Senior Quantum Success Engineer
Boston, Massachusetts, United States
$150k-$160k/yr HybridFull Time
Qblox
Qblox: Develops scalable control electronics and software for quantum computers.
2+ YOEPhD in Experimental Physics (superconducting or spin qubits) or Master’s with 2-3 years industry experience; experience with embedded systems; proficiency in Python; strong communication and customer-success experience; fluent English.
Python
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1mo
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Customer Success Manager (East Coast Remote)
Massachusetts or Virginia or Florida or New Hampshire or Georgia or New York or Pennsylvania or Connecticut
$120k-$135k/yr RemoteFull Time
Motorola Solutions
Motorola SolutionsNYSE: MSI: Provides mission-critical communications and public safety technology.
4+ YOEBachelor's degree with 4+ years in customer advocacy/sales/engineering/project management, 3+ years CRM experience, proficiency with CRM and customer success platforms, ability to obtain background clearance, East Coast location required, U.S. work authorization required.
Salesforce, HubSpot, Gainsight, ChurnZero, Noggin
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1w
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Customer Success Manager, Industrials
Boston or Cambridge or San Francisco
OnsiteFull Time
Lumafield
Lumafield: Accessible industrial CT scanners and cloud-based analysis software
8+ YOERequires an engineering bachelor's degree, 8+ years of technical and client-facing experience, manufacturing expertise, communication skills, commercial acumen, and executive presentation ability.
X-ray, computer vision
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1mo
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Customer Success Manager - Global Public Sector (State, Local Government and Education)
Chicago or Washington or Atlanta or Indianapolis or Boston or Seattle or California or New York or United States
$123k-$186k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
3+ YOE3+ years relevant Customer Success or SaaS experience; deep Salesforce Service Cloud expertise (3-4 years); strong consulting, stakeholder management, and communication skills; AI literacy and prompt-engineering basics; preferred Salesforce certifications.
Salesforce, Salesforce Service Cloud, Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning, Journey Builder, Commerce Promotions, Data Cloud, Einstein AI for Service
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1mo
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Sales Engineer (Customer Success)
Boston, Massachusetts, United States
$80k-$117k/yr HybridFull Time
Datadog
DatadogNASDAQ: DDOG: Observability and security platform for cloud applications and infrastructure.
1+ YOE1+ year technical sales or post-sales experience; knowledge of web development, DevOps monitoring, and cloud technologies; strong written and oral communication; comfortable delivering technical demos; ability to travel up to 15%.
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2mo
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Director, Customer Success Data Engineering
Boston, Massachusetts, United States
$170k-$347k/yr HybridFull Time
Toast
ToastNYSE: TOST: Cloud-based technology platform for the restaurant and hospitality industry.
10+ YOE3+ Mgmt10+ years in data platform/modeling or analytics engineering with 3+ years leading teams; experience designing data models for AI, modern data stack (Snowflake, dbt), pipeline testing/monitoring, and strong cross-functional communication.
Snowflake, dbt, Airflow, Kafka, Kinesis
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1w
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Senior Manager, Customer Solutions
Massachusetts or New Hampshire or Maine or Connecticut
HybridFull Time
Boston Imaging
Boston ImagingKorea Exchange: 005930: Sells and supports Samsung medical imaging and ultrasound equipment.
10+ YOE10+ MgmtBachelor's degree in engineering, biomedical engineering, business, healthcare administration, or related field; 10+ years of progressive leadership experience in medical imaging service, technical services, customer success, or healthcare operations.
Microsoft Office Suite, Salesforce CRM
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6d
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Sr. AI Systems & Solutions Architect, Customer Success
San Francisco or Boston or Denver
$112k-$168k/yr OnsiteFull Time
Klaviyo
KlaviyoNYSE: KVYO: Software platform for automated e-commerce marketing and customer data.
4+ YOERequires 4+ years in AI solutions, architecture, automation, or similar roles; experience with LLM prototypes, prompt engineering, APIs, integrations, workflows, documentation, and cross-functional enablement.
Claude, ChatGPT, Glean, LLM, APIs, MCPs
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1w
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Sr. Manager, Field Engineering - Financial Services (Banking and Payments)
Illinois or Massachusetts or New York or Washington, D.C.
$192k-$264k/yr RemoteFull Time
Databricks
Databricks: A unified platform for data analytics and artificial intelligence.
10+ YOERequires 10+ years in technical data products, experience leading technical presales teams, hiring and coaching, complex architecture expertise, and cross-functional collaboration with Sales, Product, Engineering, and Customer Success.
Databricks Data + AI Platform, Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, Unity Catalog
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8h
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Senior Technical Enablement Architect
United States or Cambridge
$127k-$228k/yr RemoteFull Time
Akamai
AkamaiNASDAQ: AKAM: Provides content delivery, cybersecurity, and cloud computing services globally.
5+ YOEBachelor's degree and 5+ years in presales, sales engineering, solution architecture, product management, professional services, or customer success; expertise in Zero Trust, cybersecurity, cloud platforms, networking, and AI security.
AWS, Azure, GCP, Kubernetes, TCP/IP, TLS/SSL, VPNs, IDS/IPS, LLM
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6d
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Renewal Accounts Manager – SaaS
Cairo or Boston
OnsiteFull Time
PaxeraHealth
PaxeraHealth: Develops AI-powered medical imaging and enterprise workflow platforms.
7+ YOEBachelor’s degree in Engineering or related field; 7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales; CRM proficiency and strong sales, analytical, and communication skills.
CRM
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