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380 customer success jobs at 250 companies in Massachusetts

3w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
Vanilla
Vanilla: AI-powered estate planning platform serving financial advisors, RIAs, wealth management firms, planners, and attorneys.
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
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1w
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Customer Success Manager
Lisbon or Portugal or Boston or Sydney
€32k-€38k/yr RemoteFull Time
Salsify
Salsify: Private PXM software helping brands, manufacturers, distributors, and retailers manage product data.
3+ YOERequires 3–5 years in customer success, consulting, technical account management, or equivalent; measurable customer outcomes, SaaS experience, customer success tools, complex account management, cross-functional collaboration, and data fluency.
Salesforce, Gemini
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1mo
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Customer Success Manager
Peabody, Massachusetts, United States
$70k-$75k/yr OnsiteFull Time
Access Information Management
Access Information Management: Private records management serving organizations with secure storage, digitization, information governance, and destruction services.
3+ YOEBachelor’s degree required; 3–6 years in Customer Success, Account Management, or client-facing SaaS, RIM, or subscription roles. Requires CRM and customer success tool proficiency, analytics, and executive communication.
Salesforce, HubSpot, Gainsight, Totango, ChurnZero
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1mo
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr OnsiteFull Time
Adaptive
Adaptive: N AI-native project accounting platform serving construction companies and the accounting firms that support them.
3+ YOE3+ years SaaS customer success/onboarding experience; full-lifecycle customer management, strong communication, data-driven with CRM and reporting tooling familiarity.
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Manager, Customer Success
Cambridge, Massachusetts, United States
$108k-$115k/yr HybridFull Time
EverQuote
EverQuoteNasdaq: EVER: Public online insurance marketplace connecting consumers with property-and-casualty carriers and agents through digital referrals.
5+ YOE2+ MgmtBachelor's degree or equivalent; 5+ years of customer success or sales experience; 2+ years managing customer-facing teams of 3+; SaaS or insurance experience preferred.
EverQuote Pro
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4w
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Customer Success Associate
Boston or New York City
$41k-$69k/yr HybridFull Time
CT Corporation
CT Corporation: Registered-agent and corporate-compliance provider serving businesses and law firms.
Customer success experience with CRM proficiency, strong verbal/written communication, intermediate problem-solving, basic analytics, and collaboration to support onboarding, renewals, and customer engagement.
CRM
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4d
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Customer Success Manager
Woburn, Massachusetts, United States
$85k-$100k/yr HybridFull Time
Monotype
Monotype: Private typography and font-technology providing typefaces, licensing, and font-management tools to brands and creatives worldwide.
5+ YOE5+ years in Customer Success, onboarding, support, or SaaS operations. Requires relationship management, customer training, CRM and automation tool proficiency, organization, communication, and problem-solving skills.
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Zus Health
Zus Health: Zus Health is a private health-data platform delivering interoperable patient information to healthcare organizations via APIs.
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
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Customer Success Specialist
Boston, Massachusetts, United States
$35/hr HybridFull Time
Entyre Care
Entyre Care: Technology for dignified care at home
Experience in customer success, sales, or operations; strong communication, organization, proactive problem-solving, persistence in outreach, and empathy. Familiarity with Medicaid and homecare is a plus.
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Customer Success Manager
New York City or Boston
HybridFull Time
Ocean
Ocean: Consumer membership giving online shoppers free expedited shipping, returns, package protection, and order tracking across independent brands.
Experience in customer success/account management with a track record driving adoption and outcomes; strong communication and data storytelling; comfortable with ambiguity in an early-stage environment.
Shopify
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1w
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Customer Success Manager
Detroit or Boston
HybridFull Time
Realtime Robotics
Realtime Robotics: Private industrial automation software helping manufacturers and robotics integrators plan, optimize, and deploy multi-robot workcells.
3+ YOERequires 3–5+ years in customer success, account management, or a technical customer-facing role; manufacturing or robotics knowledge; CRM proficiency; strong communication and relationship management skills; travel willingness.
HubSpot, Siemens Process Simulate, Roboguide, Resolver, SaaS
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1mo
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr HybridFull Time
Black Kite
Black Kite: AI-native third-party cyber risk management platform helping organizations manage vendor cyber risk.
3+ YOE3-5 years in customer success or SaaS, experience with CRM/CS tools, onboarding and expansion, strong communication and presentation skills, technical aptitude, proficient with MS Office.
Salesforce, Gainsight, Vitally, Microsoft Office
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1mo
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Customer Success Specialist
Boston, Massachusetts, United States
OnsiteFull Time
Entyre Care
Entyre Care: Technology for dignified care at home
Experience in administrative support, customer success, or operations; strong organization, multitasking, reporting skills; excellent written and verbal communication; proactive problem-solving; English required; Spanish a plus.
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Customer Success Manager
Boston or New York
HybridFull Time
Onescreen.ai
Onescreen.ai: N OOH advertising platform that helps brands and agencies plan, buy, and measure campaigns.
4+ YOE4–8 years client-facing campaign or customer success experience; strong project management; HubSpot, Google Suite, Gong, Zoom, Slack familiarity; bachelor's degree preferred.
HubSpot, Google Suite, Gong, Zoom, Slack
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1w
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Senior Customer Success Manager
United States or California or Colorado or Louisiana or Massachusetts or Michigan or North Carolina or New Jersey or New York or Oregon or Texas or Utah or Virginia or Washington
$120k-$127k/yr RemoteFull Time
Spekit
Spekit: AI-powered revenue enablement platform helping B2B revenue teams use governed content, coaching, and deal intelligence.
4+ YOE4–8 years in customer success, account management, or strategic customer-facing B2B SaaS roles; experience owning retention, expansion, enterprise accounts, executive relationships, analytics, and customer success tooling.
Salesforce, Vitally, Gainsight, Claude, ChatGPT, Slack
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3w
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Customer Success Manager
Boston or New York City
HybridFull Time
OnCorps
OnCorps: Agentic AI platform serving asset managers and fund administrators with investment reconciliation, reporting, and pricing tools.
8+ YOERequires 8+ years in customer success, relationship management, or account strategy within investment operations technology or financial services, plus institutional account growth expertise and executive communication skills.
HubSpot, Gong
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4d
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Director, Customer Success
United States or Boston or Idaho
$135k-$160k/yr RemoteFull Time
Dispatch
Dispatch: Dispatch is a private field service software platform connecting enterprise brands, contractors, and customers.
8+ YOERequires 8+ years in enterprise customer success, strategic account management, or similar SaaS work, meaningful people leadership, enterprise renewal and expansion experience, negotiation skills, and executive stakeholder management.
Salesforce, AI
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3d
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Customer Success Manager
United States or Georgia or Texas or Colorado or California or Illinois or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or Washington or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle or Washington
$88k-$118k/yr RemoteFull Time
Samsara
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations.
Requires 3–5+ years in technical customer success, account management, sales, sales engineering, or strategic consulting; technical product experience; strong problem-solving and stakeholder communication; bachelor's degree.
Internet of Things (IoT), Databricks, Power BI, APIs, Tofu
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2mo
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Customer Success Manager
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Safety-Care by QBS
Safety-Care by QBS: Behavioral crisis-prevention training provider serving education, healthcare, human services, and ABA organizations.
Manage client portfolios, onboard and engage clients, coordinate scheduling/logistics, maintain CRM and ticketing data, monitor account health, and communicate proactively. Experience in customer success, education, or related fields preferred.
CRM
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1w
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Business Customer Success Manager
Denver or Atlanta or Novi or Portland or Boston
$72k-$128k/yr OnsiteFull Time
Autodesk
AutodeskNASDAQ: ADSK: Global provider of software for design, engineering, and manufacturing.
Up to 5 years in Customer Success, Account Management, Sales, Renewals, or customer-facing roles; strategic solution alignment, success planning, executive communication, complex account management, and cross-functional collaboration.
Gainsight
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