287 customer success jobs at 178 companies in Ohio
1mo
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Customer Success Lead
Chicago or Dallas or Nashville or Minneapolis or St. Louis or Houston or Kansas City or Cleveland or San Mateo
$136k-$170k/yr RemoteFull Time
7+ YOE7+ years in customer success/implementation/consulting within healthcare or health tech, bachelor’s or equivalent, executive presence, healthcare IT knowledge, ability to travel up to 30%.
2w
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AVP, Customer Success
Westlake, Ohio, United States
RemoteFull Time
12+ YOE7+ MgmtBachelor's degree or equivalent, 12+ years in customer success/account management/renewals/SaaS, 7+ years managing managers, experience driving GRR/NRR and retention, strong analytical and cross-functional leadership skills.
Gainsight, Salesforce
1w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
3w
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Customer Success Manager
Columbus or United States
$65k-$70k/yr HybridFull Time
1+ YOEBachelor's preferred; 1+ years customer success/account management or SaaS experience; strong relationship, renewal, upsell, and communication skills; experience with Salesforce and managing customer adoption and business reviews.
Salesforce
2w
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Customer Success Manager
Canton or United States
RemoteFull Time
3+ YOE3+ years in customer success or account management in B2B SaaS; experience with complex accounts, retention and expansion, strong communication, and willingness to travel up to 30%.
ChurnZero, CRM, Case Management Software
2w
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Customer Success Analyst
Cincinnati, Ohio, United States
HybridFull Time
1+ YOE1–3 years customer success/retail/training experience; strong presentation, facilitation, communication; ability to analyze usage metrics and create insights; willing to travel up to 50%.
Microsoft Excel, Power BI
1mo
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Customer Success Manager
Richfield, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years customer success/account management experience (preferably in healthcare/benefits), knowledge of ACA/ERISA/HIPAA, ability to obtain life & health insurance licensure, experience with benefits platforms and CRM.
1mo
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Senior Customer Success Guide
Milford, Ohio, United States
$55k-$70k/yr OnsiteFull Time
4+ YOECertified System Administrator and ITIL foundation preferred; 4+ years experience in customer success or IT service roles, strong communication, problem solving, and customer-centric mindset.
1w
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Customer Success Manager II (RapidScale)
Raleigh or Austin or South Carolina or New York City or St. Louis or Denver or Boston or San Jose or Atlanta or San Francisco or Richmond or San Diego or San Antonio or Bellevue or Nashville or Jersey City or Dallas or Columbus or Milwaukee or Irving or Irvine or Indianapolis or Miami or Los Angeles or Tampa or United States or Houston or Phoenix or Philadelphia or Seattle or Chicago or Orlando or Fort Worth or Charlotte
$81k-$122k/yr RemoteFull Time
4+ YOEBachelor's degree and 4 years of related experience, or an equivalent combination. Requires B2B technology customer success experience, relationship management, communication, organization, and CRM/customer success platform proficiency.
Customer Relationship Management (CRM), AWS, Azure, Google Cloud, VMware
2w
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Customer Success Manager - FuzeRx
Alabama or Arizona or Arkansas or California or Colorado or Connecticut or Florida or Georgia or Hawaii or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Montana or Nebraska or Nevada or New Hampshire or New Jersey or New Mexico or New York or North Carolina or North Dakota or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Delaware or Maryland or District of Columbia
$108k-$135k/yr RemoteFull Time
3+ YOE3+ years in healthcare consulting/customer success/account management; strong technical aptitude, communication, analytical skills; ability to manage client relationships and drive retention.
3w
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Strategic Customer Success Manager
Raleigh or Maryland or Virginia or Ohio or Washington or North Carolina or Illinois or New York or Chicago or New York City
$79k-$131k/yr OnsiteFull Time
5+ YOE5+ years in customer success or account management; experience with enterprise/strategic accounts, AI/SaaS products; strong communication, consultative skills, and cross-functional influence.
Nexis+ AI, Salesforce, Gainsight, ChurnZero
3d
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Customer Success Manager (Remote)
Kalamazoo or Orlando or Cincinnati or Nashville
$78k-$193k/yr RemoteFull Time
4+ YOEBachelor's degree, 4+ years in customer success, account management, or related work, and healthcare industry experience. Requires strong communication and knowledge of healthcare technology or clinical operations.
databases, wireless networking, mobile voice clients, system administration, distributed systems architectures
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
6d
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
1mo
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Customer Success Manager, Enterprise
New York City or Santa Barbara or Seattle or Columbus
$80k-$95k/yr HybridFull Time
3+ YOE3+ years customer success or relationship experience, B2B experience preferred; bachelor's degree or equiv preferred; experience in affiliate/performance marketing and strong communication, prioritization, and problem-solving skills.
4d
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Customer Success Manager, OmniChannel
Cleveland, Ohio, United States
$80k-$100k/yr OnsiteFull Time
4+ YOERequires 4–7 years of account management experience, including 3+ years in account management or customer success focused on enterprise renewals and expansion, plus digital marketing or SaaS platform experience.
BrightEdge
2d
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VP of Customer Success (Columbus, OH)
Columbus or Ohio
FieldFull Time
8+ YOE5+ MgmtRequires 8–12+ years in healthcare, 5+ years in customer-facing leadership, enterprise health-system experience, clinical workflow expertise, cross-functional startup experience, and implementation and change leadership success.
AI, LLMs, Microsoft
2mo
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Customer Success Manager - Data Platforms
Columbus, Ohio, United States
OnsiteFull Time
5+ YOE5+ years in customer success; 7+ years in program/product management or operational leadership; strong communication and analytical skills.
Microsoft Excel, PowerPoint, CRM
3mo
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Customer Success Manager North America
Georgia or Missouri or North Carolina or Ohio or South Carolina or Texas or New Jersey or New York
RemoteFull Time
3+ YOE3-5 years as a Customer Success Manager; experience with complex enterprise accounts; fluent English; comfortable with remote work.
2w
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Customer Success Associate
Wauseon, Ohio, United States
$45k-$50k/yr OnsiteFull Time
2+ YOECoordinate customer communications, manage service requests,warranty and spare parts processes; proficiency with CRM/ERP and Microsoft Office; 2+ years customer service or related experience preferred.
HubSpot, JobBOSS, UKG, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams
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