29 customer success operations manager jobs at 25 companies in Walker Mill, MD
2mo
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Manager, Customer Success
McLean, Virginia, United States
HybridFull Time
5+ YOE5+ years in customer success or operations, team leadership experience, CRM and data-driven decision making, proficiency with web apps, Google Workspace, and Microsoft Office.
Totango, Salesforce, Power BI, Zendesk, Google Workspace, Microsoft Office
3mo
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Customer Success Manager (Hybrid)
Herndon, Virginia, United States
$80k-$90k/yr HybridFull Time
3+ YOE3+ years in customer success/account management; experience managing recurring B2B relationships; strong communication and organizational skills; cross-functional collaboration.
2w
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Customer Success Analyst/Associate
Reston, Virginia, United States
$75k-$90k/yr HybridFull Time
0+ YOEBA/BS or equivalent experience; 0–3 years in customer success, account management, operations, consulting, project coordination, or related roles. Requires communication, organization, analytical, and prioritization skills.
HubSpot, Zendesk, Linear, Gainsight, Salesforce
5d
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Head of Commercial Operations and Customer Success
Quantico, Virginia, United States
$110k-$125k/yr OnsiteFull Time
10+ YOE10+ years in commercial operations, business development, customer success, or program management in technology environments; familiarity with DoD, government contracting, SaaS, customer lifecycle management, and enterprise onboarding.
DevSecOps, SaaS, Operation Stormbreaker
5d
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Head of Commercial Operations and Customer Success
Quantico, Virginia, United States
$110k-$125k/yr OnsiteFull Time
10+ YOERequires 10+ years in commercial operations, business development, customer success, or technology program management; DoD or federal contracting familiarity; customer infrastructure, SaaS, onboarding, and stakeholder engagement experience.
SaaS, DevSecOps, ATO, IL5, IL6
3d
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Senior Customer Success Director
Charlotte or Palo Alto or Washington or New York City or Boston or Atlanta
$150k-$185k/yr HybridFull Time
8+ YOEBachelor’s degree in financial compliance or STEM required; master’s preferred. Requires 8–10 years managing enterprise customer relationships in complex financial institutions, plus regulatory, data, deployment, and AI knowledge.
SaaS, AI, Data Science, Machine Learning, Excel
2mo
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Vice President of Customer Operations
Vienna, Virginia, United States
OnsiteFull Time
10+ YOE10+ years in customer operations/customer success/account management within SaaS; experience scaling post-sales operations, strong analytics, and cross-functional leadership; hands-on with customer operations tooling.
Salesforce, Gainsight, Zendesk, HubSpot
1mo
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
6d
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Operations Manager
Bethesda, Maryland, United States
OnsiteFull Time
3+ YOERequires 3+ years preferred hotel management experience, hotel leadership and team management success, financial knowledge, high school diploma, valid driver's license, and strong customer focus.
1mo
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Sr. Manager CRM Field Operations
Gaithersburg, Maryland, United States
$137k-$205k/yr HybridFull Time
2+ YOEBachelor's degree and 2+ years CRM platform experience (Salesforce/Veeva/IQVIA) with strong operational knowledge, sales process understanding, and focus on user adoption and customer success.
Salesforce, VEEVA, IQVIA
1w
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Manager, Member Strategy & Operations (Data Analytics)
Washington, District of Columbia, United States
$75k-$90k/yr OnsiteFull Time
3+ YOEBachelor’s degree or equivalent experience; 3+ years supporting CRM, marketing automation, membership operations, customer success operations, or business systems; strong analytics, forecasting, reporting, communication, and cross-functional skills.
Nimble, PropFuel, Salesforce
1w
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Technical Success Account Manager, Google Cloud Consulting
Atlanta or Austin or Reston
$174k-$252k/yr OnsiteFull Time
10+ YOEBachelor’s degree or equivalent practical experience, 10 years in customer-facing technical roles, cloud computing and enterprise architecture expertise, executive presentations, and cloud operations support.
Google Cloud Platform (GCP)
3d
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Assistant Store Manager (547108)
Waldorf, Maryland, United States
OnsiteFull Time
Supports retail store operations and contributes to associate performance, customer service, and overall store success.
2w
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Senior Product Manager, B2B Service Case Management & Ticketing
Chicago or New York City or Reston or White Plains
$113k-$188k/yr HybridFull Time
7+ YOERequires 7+ years in product management, process management, service operations, call center, client support, customer success, or Salesforce-based service environments, plus Agile, KPI, and case management experience.
Salesforce Service Cloud, Salesforce, AI, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
1w
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General Manager
Ashburn, Virginia, United States
$80k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years as a successful general manager in a customer-facing industry, direct P&L ownership, leadership, safety enforcement, strategic decision-making, and a bachelor's degree.
P&L Statements, KPIs
2d
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Assistant Community Manager
Glen Burnie, Maryland, United States
$45k-$55k/yr OnsiteFull Time
2+ YOERequires a high school diploma, at least 2 years of property management experience, strong communication and customer service skills, MS Office proficiency, and successful background screening.
Microsoft Office
2mo
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Markets Manager, Commodity Plastics
Millersville, Maryland, United States
$60k-$80k/yr OnsiteFull Time
Entry-level role owning market liquidity and transaction performance; strong analytical, problem-solving, and communication skills; experience in marketplace operations, customer success, supply chain, trading, or similar is a plus.
3w
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
IT Service Management (ITSM), ITIL
3w
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Manager, Starshield Account Management
Washington, District of Columbia, United States
$140k-$205k/yr OnsiteFull Time
6+ YOE2+ MgmtBachelor's degree, 6+ years supporting technical products or services with commercial customers or vendors, and 2+ years leading people. Requires strong communication, negotiation, project management, and customer success skills.
2d
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Junior Program Manager, State and Local Government
Columbus or Cincinnati or Twinsburg or Cleveland or Bolingbrook or Sterling or Ohio
HybridFull Time
2+ YOEBachelor's degree or equivalent experience; 2–5 years in project, program, account, operations, customer success, or professional services roles; communication, analytical, and problem-solving skills; driver's license and willingness to travel up to 15%.
Microsoft Office Suite, project management tools, collaboration tools, Agile, Hybrid Agile/Waterfall, Scaled Agile, ITIL
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