29 customer success program manager jobs at 23 companies in Jessup, MD
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Customer Success Manager, Customer Delivery & Success
Bowie, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience (Customer Success/Account Management/Program Management), experience with healthcare data, strong communication and cross-functional coordination; enterprise experience preferred.
SQL, APIs, Snowflake, AWS, Microsoft Power BI, Tableau, EHR
1w
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Customer Success Manager
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory experience, enterprise platforms knowledge, executive communication, project management, agile practices, and 25% travel. Preferred: 5+ years in success, program, account management, or advisory services.
Appian, AI, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
3mo
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Customer Success Manager - Account Management (Manager Technical Project / Program)
Reston, Virginia, United States
RemoteFull Time
5+ YOEMaster's degree required; 5–10 years program management with international clients in electronics/IT; experience with contract management, P&L, risk management, and stakeholder communication.
1mo
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Customer Success Manager — Government “At Scale” Programs
McLean or Richmond
HybridFull Time
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
1Exiger, CRM, CS tools
1mo
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Customer Success Manager (Ophthalmology) - OptymEdge
Rockville or United States
RemoteFull Time
7+ YOEBachelor's in scientific/clinical discipline (advanced degree preferred) or 7–10 years' relevant experience; experience with eClinical/digital health systems, strong stakeholder management and commercial awareness.
eClinical, eSource, Salesforce, CRM, Certify, Capture, Imaging
3mo
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Client Success Manager - Government
Tysons Corner or South Jordan
HybridFull Time
5+ YOE5+ years in customer-facing strategy, program/product management, solutions, or operator roles with outcomes; experience with government/defense; strong product/design/PM instincts; strong communication; willingness to travel 25–50%; TS/SCI or eligibility preferred.
2mo
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Senior Trial Success Manager
United States or Canada or San Francisco or New York City or Washington
$102k-$154k/yr RemoteFull Time
8+ YOE8+ years client-facing experience with enterprise customers, Bachelor’s degree required, strong project and change management, CRM and trial execution experience, exceptional communication; PMP preferred.
Accord, Tofu, CRM
2w
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
2w
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
IT Service Management (ITSM), ITIL
2mo
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
10+ YOEBachelor's degree plus 10+ years technical or leadership experience (or equivalent). Experience in customer success/stakeholder engagement, program/project/portfolio management, DevOps tools (GitLab, GitHub, CI/CD), and ITSM/ITIL practices. ITAR clearance and U.S. citizenship or permanent residency required.
GitLab, GitHub, CI/CD, ITSM, ITIL
4d
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Program Coordinator
College Park or North America
FieldFull Time
2+ YOERequires 2+ years in customer success, program coordination, operations, or related client-facing work; strong communication and organization; digital record-keeping proficiency; valid driver's license and reliable transportation.
CRM, case management systems
1mo
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Customer & Community Growth Manager
Washington, District of Columbia, United States
HybridFull Time
5+ YOE5+ years in customer marketing/community/customer success/growth roles; experience building communities and advocacy programs; strong communication, project management, and analytic skills; experience with SMB/mid-market and healthcare/fintech/SaaS preferred.
2mo
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Senior Manager, Product Management, Customer Success Intelligence, AWS Specialist and Partner Organization
Mountain View or Seattle or Arlington or New York
OnsiteFull Time
10+ YOE7+ Mgmt7+ years people management; 10+ years product/technical product management; BS in CS or engineering; AI/ML and data platform experience; roadmap ownership and cross-functional leadership.
AI/ML, Data Platform, Agent systems, Automation, Platform infrastructure
3mo
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Project Manager
Tysons Corner or United States or Dallas or Draper or United States or Virtual or Virtual or Virtual or Tysons Corner or United States or Virtual
HybridFull Time
1+ YOEBachelor’s degree required; 1+ years in customer success or event planning; ability to lift 50 pounds; strong communication; multi-tasking in a dynamic environment; 40% travel; MS Office and Salesforce experience.
MS Office, Salesforce.com
1w
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Contents Project Manager
Chantilly, Virginia, United States
$65k-$75k/yr OnsiteFull Time
High school diploma/GED, valid driver's license with clean history, strong customer service and communication skills, multitasking ability, and successful background check; restoration or cleaning experience preferred.
3mo
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Sr. Manager, Consulting Services, US Public Sector (NGFW/SASE)
Reston, Virginia, United States
$178k-$246k/yr RemoteFull Time
7+ YOE5+ Mgmt7+ years leading and scaling Professional Services or Customer Success teams; 5+ years managing technical consultants; DoD Top Secret clearance; travel up to 25%; Bachelor's degree or equivalent military experience.
Clarizen, Kantata, Salesforce, Tableau
4d
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Digital Ecosystem Engagement Lead
Springfield or St. Louis
$130k-$190k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in stakeholder engagement, customer success, change management, or program engagement supporting IC or DoD technical programs; active TS/SCI clearance and U.S. citizenship required.
Confluence, Jira, Agile, Scrum, Model Based Systems Engineering (MBSE), Digital Twins, Architecture Decision Record (ADR)
2w
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Project Analyst - GSA
Washington D.C., District of Columbia, United States
$60k-$72k/yr HybridFull Time, Contract
2+ YOEBachelor's degree required; 2–5 years supporting projects, implementations, customer success, or federal programs; stakeholder coordination, reporting, documentation, communication, organization, and Microsoft Office and Google Suite experience.
Microsoft Office, Google Suite
1w
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Solutions Implementation Advisor
Boca Raton or Chicago or Reston or Washington
$100k-$150k/yr HybridFull Time
5+ YOERequires 5+ years in account management, customer success, implementation, or project management; project lifecycle expertise; technical solution translation; bachelor's degree or equivalent; Salesforce and Microsoft Office proficiency.
Salesforce, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, HSA, FSA, AD&D, ESPP
2w
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Assistant Director, Community Engagement
Washington, District of Columbia, United States
$145k-$155k/yr HybridFull Time
10+ YOEBachelor's degree and 10+ years in community engagement, customer success, association management, or related fields, including leadership; requires strategic growth, team, budget, analytics, CRM, and stakeholder skills.
CRM, Net Promoter Score (NPS)
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