21 customer success program manager jobs at 18 companies in Oak Lawn, IL
1w
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Customer Success Manager (Scaled & Digital)
Chicago or Dallas or Boston
$99k-$110k/yr RemoteFull Time
Experience managing 40+ accounts, analyzing usage data, delivering digital customer success programs, facilitating webinars, managing multiple programs autonomously, and collaborating cross-functionally. Commercial real estate technology knowledge is preferred.
Product University, Daily Pay
1w
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Enterprise Customer Success Manager, Amazon Freight Customer Success
Santa Monica or Chicago or Bellevue
$113k-$160k/yr OnsiteFull Time
Experience selling innovative solutions, using Salesforce or similar CRM, and managing enterprise customer relationships; freight, consulting, program management, and supply chain expertise preferred.
Salesforce
6d
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Program Manager, Customer Success Efficiency and Scale
Atlanta or Chicago
OnsiteFull Time
5+ YOERequires 5+ years in product or program management, business operations, consulting, or related work; product ownership, cross-functional delivery, analytical problem-solving, communication, and AI tool proficiency.
AI
1mo
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Customer Success Account Manager
United States or Chicago or New York City or Bridgewater
$131k-$252k/yr HybridFull Time
4+ YOE3+ MgmtBachelor's or Master's in related field (or equivalent experience), 4–6+ years customer success/portfolio management experience, 3+ years people management, program and consumption management, and project management or Prosci certification preferred.
1mo
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Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)
Chicago or Atlanta or Seattle or Indianapolis or Bellevue
$150k-$227k/yr HybridFull Time
5+ YOEStrategic customer success leader with 5+ years experience supporting enterprise customers on Sales Cloud and Service Cloud; strong executive communication, program management, and stakeholder influence; Salesforce certifications required/preferred.
Sales Cloud, Service Cloud, Sales Engagement, High Velocity Features, Einstein AI, Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning, Financial Services Cloud, Agentforce, Slack, CPQ
1mo
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Vice President of Customer Success
Chicago, Illinois, United States
$200k-$250k/yr OnsiteFull Time
3+ YOEMaster's in Business Administration (or equivalent) plus 3 years' management/strategy or customer success experience; experience leading strategic client engagements, team development, growth initiatives, financial analysis, and recruiting/training programs.
CRM, business intelligence tools
2w
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Customer Account Manager
Chicago or Dallas
$123k-$137k/yr RemoteFull Time
5+ YOE5+ years in customer success/technical account management or professional services in SaaS; program-management experience; proficiency with Salesforce, Gainsight, Jira; strong executive and technical communication; B.S. or equivalent experience.
Salesforce, Gainsight, Jira
1d
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Chapter Success Manager & Leadership Coach
Chicago or United States
RemoteFull Time
5+ YOERequires 5 years in student, member, customer success, relationship management, finance, consulting, or project management; bachelor's degree; coaching experience; CRM, data tracking, reporting, and program operations expertise; travel up to 15%.
1mo
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Law Schools Founding CSM
Chicago, Illinois, United States
$140k-$160k/yr HybridFull Time
3+ YOE3+ years in customer success or account management in SaaS/legal tech preferred; strong trainer and presenter; experience building playbooks and scaled tech-touch CS programs; comfortable across time zones.
3w
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Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
17h
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Senior Customer Education Manager, Live Programs
Chicago, Illinois, United States
$141k-$168k/yr HybridFull Time
8+ YOERequires 8+ years of training experience, including 3–5 years in SaaS or technology, professional services or customer success experience, adult learning expertise, content design, executive presentation, and program management skills.
1w
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Associate Manager, Product Implementation
Royal Oak or Chicago
$65k-$89k/yr HybridFull Time
5+ YOE1+ MgmtRequires 5+ years in customer success or related roles, 1+ year managing teams, and extensive software integrations, restaurant operations, and POS experience. Fintech or SaaS experience preferred.
POS, SaaS, Standard Operating Procedures (SOPs), Service-level Agreements (SLAs)
2mo
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New Product Introduction Manager
Neenah or Appleton or Buffalo Grove or Nampa
$98k-$162k/yr OnsiteFull Time
5+ YOELead site NPI teams, engage customers early, develop APQP/FAI/qualification approaches, evaluate NPI methodology, drive succession planning, and hold teams to company values; Bachelor’s degree with 5+ years preferred.
2w
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Delivery Director
Michigan City, Indiana, United States
RemoteFull Time
15+ YOERequires 15+ years in IT delivery, professional services, customer success, program management, implementations, or related leadership; experience leading PMs and enterprise-scale programs; existing US work authorization.
MiraCloud, CCaaS, SaaS, PMO
1w
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Solutions Implementation Advisor
Boca Raton or Chicago or Reston or Washington
$100k-$150k/yr HybridFull Time
5+ YOERequires 5+ years in account management, customer success, implementation, or project management; project lifecycle expertise; technical solution translation; bachelor's degree or equivalent; Salesforce and Microsoft Office proficiency.
Salesforce, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, HSA, FSA, AD&D, ESPP
4w
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Account Management Supervisor
Itasca, Illinois, United States
$80k-$121k/yr OnsiteFull Time
3+ YOESupervise and develop account managers; ensure portfolio health and customer success. Requires HS/GED, 3+ years logistics experience, 0-3 years supervisory experience, CRM/TMS/Microsoft Office skills.
Customer Relationship Management (CRM), Transportation Management Systems (TMS), Microsoft Office Suite
2d
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Implementation Consultant
Chicago or Connecticut or Georgia or North Carolina or Minnesota or Massachusetts or Iowa or Charlotte or Illinois or Colorado or District of Columbia or Idaho or Montana or Delaware or Kansas or Michigan or Austin or Maryland or Ohio or Indiana or Maine
RemoteFull Time
3+ YOERequires 3+ years in implementation consulting, project management, business analysis, customer success, or SaaS deployments, with enterprise implementation leadership, requirements translation, project coordination, and strong communication skills.
SaaS, User Acceptance Testing (UAT), Power BI
1mo
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Strategic Implementation Consultant
United States or Alaska or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or District of Columbia or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle
$100k-$135k/yr RemoteFull Time
6+ YOE6+ years in senior customer success, account management, or strategic consulting (enterprise SaaS preferred); bachelor’s degree; experience with technical products and end-to-end implementations; strong communication and emotional intelligence.
Samsara platform, Tofu
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