19 customer success program manager jobs at 16 companies in Upton, MA
1mo
Save
Mark Applied
Hide
Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
1mo
Save
Mark Applied
Hide
Scaled Success Program Manager
San Francisco or Boston
$125k-$250k/yr HybridFull Time
5+ YOE5+ years in Customer Success/Developer Relations/Technical Account Management at a SaaS or developer tools company; strong technical foundation (CI/CD, GitHub, GitLab); familiarity with AI tools; data-driven with excellent communication skills.
CI/CD, GitHub, GitLab
2w
Save
Mark Applied
Hide
Customer Program Owner - Health 100
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yr RemoteFull Time
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
1w
Save
Mark Applied
Hide
Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
2mo
Save
Mark Applied
Hide
Customer Success Manager - Medical Devices
San Francisco or Boston or Cambridge
$140k-$160k/yr OnsiteFull Time
10+ YOEEngineering BS or equivalent, 10+ years experience (consulting/program management or medical device product development), knowledge of medical device processes and regulations (ISO 13485, 21 CFR Part 11), strong communication and executive presentation skills.
4d
Save
Mark Applied
Hide
Customer Relationship Program Manager
Maple Plain or Nashua
$70k-$101k/yr HybridFull Time
Requires 2–5 years in B2B account management, customer success, or inside sales; aerospace and defense experience; communication, relationship management, analytical, problem-solving, and project management skills.
Salesforce, CNC, 3D printing
2mo
Save
Mark Applied
Hide
Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
1mo
Save
Mark Applied
Hide
Customer Success AI Operations Lead
Boston or United States
$79k-$117k/yr HybridFull Time
2+ YOE2–6+ years in CS/RevOps/Support Ops or similar; experience building AI-enabled workflows and automations; comfortable with CRM/CS/support/data systems; strong systems thinking and cross-functional communication.
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, Claude Code, ChatGPT, Gemini, Cursor, Replit, Zapier, Make, Workato, n8n, Tray.io, SQL
2w
Save
Mark Applied
Hide
Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
1mo
Save
Mark Applied
Hide
Customer Enablement Lead (US)
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in program management/customer success/customer education at a B2B software company; strong project management, cross-functional communication, measuring self-service outcomes; technical aptitude; proficiency with Jira and HubSpot; willingness to travel.
Jira, HubSpot
2w
Save
Mark Applied
Hide
Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
1mo
Save
Mark Applied
Hide
Project Manager, Connected Care
Boston, Massachusetts, United States
$110k-$125k/yr RemoteFull Time
3+ YOE3+ years in customer success, project or implementation management for life sciences or digital health; strong cross-functional coordination, communication, and stakeholder management skills.
2mo
Save
Mark Applied
Hide
Director, Customer Deployment & Delivery
Boston, Massachusetts, United States
$109k-$202k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise SaaS implementation or professional services, 5+ years people leadership, P&C insurance experience preferred, proven success with complex deployments, strong consultative and cross-functional partnership skills, and curiosity about AI.
1mo
Save
Mark Applied
Hide
Implementation Manager
Cambridge or Newton
$120k-$145k/yr HybridFull Time
4+ YOE4+ years in customer success/implementation or professional services at a SaaS or AI-native company; strong communication, project discipline, customer obsession, experience leveraging AI tools, and ability to design and lead implementations.
Agent OS
1d
Save
Mark Applied
Hide
Sr. Director, Customer Marketing
Waltham, Massachusetts, United States
$288k-$313k/yr HybridFull Time
12+ YOE7+ MgmtRequires a bachelor's degree, 12+ years in B2B marketing, 7+ years managing teams, enterprise technology experience, and success leading customer marketing programs; MBA and cybersecurity experience preferred.
Salesforce, Adobe Marketo, Gainsight
5d
Save
Mark Applied
Hide
Associate Channel Manager, AWS
Somerville, Massachusetts, United States
$105k-$110k/yr HybridFull Time
1+ YOERequires 1–3 years in channel sales, business development, account management, customer success, partnerships, alliances, or program management; strong communication, organization, project management, and CRM reporting skills.
AWS, AWS Marketplace, Salesforce, CRM
5d
Save
Mark Applied
Hide
Director, Global Professional Services
Boston or New York City or London or Gurgaon or Copenhagen
OnsiteFull Time
10+ YOE5+ MgmtRequires 10+ years of Professional Services, consulting, customer delivery, customer success, or enterprise SaaS leadership, including 5+ years leading global teams, plus a bachelor's degree and global travel willingness.
AI, automation
2mo
Save
Mark Applied
Hide
AI Outcomes Engineer
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in technical account management/customer success or similar; enterprise customer experience in cybersecurity or AI; strong program management; technical fluency with integrations/APIs; excellent communication and change management skills.
APIs
2w
Save
Mark Applied
Hide
Sr. Professional Services Consultant
Boston, Massachusetts, United States
$100k-$117k/yr OnsiteFull Time
6+ YOE2+ Mgmt6+ years consulting/customer success or risk/security experience, 2+ years leading or mentoring teams, strong program management, client retention, communication, and executive presentation skills.
Salesforce, Google Suite
Explore Jobs