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22 customer support analyst jobs at 18 companies in San Francisco, CA

2mo
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IT Support Analyst
Mountain View or McLean or New York City or Tampa
$90k-$105k/yr OnsiteFull Time
ID.me
ID.me: Provides secure digital identity verification and authentication services.
2+ YOE2+ years desktop/IT support experience, Apple hardware/software troubleshooting, ticketing systems experience, ability to lift equipment up to 50 lbs, familiarity supporting AI-enabled productivity tools, strong customer service skills.
MDM, AI copilots
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1mo
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Customer Support Systems & Analytics Lead
San Francisco or New York City or Portland or United States or Canada
$139k-$193k/yr RemoteFull Time
Mercury
Mercury: Banking services and financial software designed for startup companies.
5+ YOE5+ years in data/BI or systems analyst roles; Zendesk admin experience; fluency in SQL; experience with BI tools (Omni, Metabase); strong analytical, communication, and cross-functional collaboration skills.
Zendesk, Zendesk Analytics, AI Agent, SQL, Omni, Metabase, Intercom, Guru, Rippit, MaestroQA
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4w
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Customer Operations Analyst — Japanese Langua
San Francisco, California, United States
$65k-$80k/yr RemoteFull Time
Science Exchange
Science Exchange: SaaS platform for R&D supplier management and procurement.
1+ YOEJapanese fluency, 1+ years customer or technical support experience, BS degree required (science preferred), Salesforce/ticketing experience, strong communication and analytical skills.
Salesforce, Claude AI, JIRA
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1w
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Business Support Analyst
California or Fresno or Glendale or Pasadena or Redding or Sacramento or Vacaville
$4k-$8k/mo RemoteFull Time, Temporary
State Controller's Office
State Controller's Office: California's fiscal controller managing state financial operations and assets.
Analyze and report on Claims Processing Center operations, coordinate projects, support management, evaluate reporting systems, provide recommendations, and maintain effective relationships and customer service.
ChatGPT, CalCareers, Microsoft Excel
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1mo
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Technology Support Analyst
Palo Alto, California, United States
$85k-$95k/yr OnsiteFull Time
Skadden
Skadden: Global law firm providing legal advisory and litigation services.
3+ YOEProvide onsite technology support for software, hardware, network, AV, mobile and security systems; high customer service; high school diploma and minimum 3 years related experience required.
Microsoft Office Suite, Citrix, NetDocuments, iPhone, DTE, Litera ChangePro, Windows, Mac
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1mo
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Technical Support Analyst
San Francisco, California, United States
$82k-$85k/yr OnsiteFull Time
Episcopal Community Services of San Francisco
Episcopal Community Services of San Francisco: Provides housing and essential services to end homelessness in San Francis.
4+ YOE4+ years hands-on technical support experience; strong customer service and communication; knowledge of Windows desktops, hardware, Office365, Active Directory, networking, imaging; ability to lift 60+ lbs and hold a California driver license.
Microsoft Office 365, Chrome, Acrobat, Active Directory, ShoreTel, Zoom, Teams, Microsoft Group Policy, AzureAD, InTune, AutoPilot, NetSuite, ADP, Raisers Edge, PayCom, Microsoft Windows Server
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2w
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Client Support Analyst
Hayward, California, United States
OnsiteFull Time
Alameda County Office of Education
Alameda County Office of Education: Administers educational programs and provides oversight for school districts.
4+ YOEAssociate's degree (or equivalent) and four years related experience; knowledge of finance, HR, payroll systems; experience testing software, creating training materials, delivering end-user training; strong customer service and analytical skills.
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1mo
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EHR Support Analyst (ESA) (5060)
Berkeley, California, United States
$73k-$77k/yr HybridFull Time
LifeLong Medical Care
LifeLong Medical Care: Provides primary healthcare and social services to underserved communities.
3+ YOE2–5 years support/customer service experience, EHR experience (OCHIN EPIC/Dentrix preferred), bachelor’s or equivalent, maintain EHR certification, strong communication and troubleshooting skills.
OCHIN EPIC EHR, Dentrix EDR, JIRA, EMR, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
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1mo
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Sales Support Analyst I, SLED Programs
San Francisco, California, United States
$25-$50/hr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
5+ YOE5+ years technology industry experience; strong sales/customer relationship skills; BA/BS preferred; program/project management, analytical thinking, and cross-functional collaboration required.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft SharePoint, Salesforce (SFDC)
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5d
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Technical Support Analyst (Full-Time, Evening)
Fairfield, California, United States
$47-$56/hr OnsiteFull Time
NorthBay Health
NorthBay Health: Provides comprehensive hospital care and medical services in Northern California.
4+ YOEFour years of PC, networking, and help desk experience or equivalent NorthBay experience, strong customer service and technical skills, and a valid California driver's license. Associate degree and MCSE exams preferred.
Microsoft, Microsoft Windows
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2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
Scribd
Scribd: Subscription-based digital library for e-books, audiobooks, and documents.
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
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2mo
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Business Analyst - Customer Success - Shockwave Medical
Santa Clara or United States
$75k-$121k/yr RemoteFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Develops and manufactures pharmaceutical drugs and medical devices.
5+ YOEAssociate's degree or 5+ years relevant experience, 2 years supporting customer service/sales ops/finance; procurement knowledge; Excel (pivot), Salesforce, PowerBI, Oracle ERP; strong communication and analytical skills.
Microsoft Excel, Salesforce, PowerBI, Oracle ERP
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2mo
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Business Analyst - Customer Success - Shockwave Medical
Santa Clara or United States
$75k-$121k/yr RemoteFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Provides pharmaceutical products and medical technology healthcare solutions.
5+ YOEAssociate degree or 5+ years equivalent experience; 2 years supporting customer service/sales ops/finance analytically; strong Excel, Salesforce, Power BI, Oracle ERP skills; procurement knowledge; audit and communication skills.
Microsoft Excel, Salesforce, Power BI, Oracle ERP
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1w
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Security Analyst (Weekend Shift)
Brisbane or San Mateo or Asia or Europe or South America or North America
RemoteFull Time
Arkose Labs
Arkose Labs: Provides AI-powered fraud deterrence and bot management solutions.
3+ YOERequires 3+ years of data or support analyst experience, customer escalation experience, information security knowledge, web security experience, Python scripting, HTML, JavaScript, XML, and strong communication skills.
HTML, JavaScript, XML, Python
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3mo
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ENROLLMENT ANALYST
Pleasanton, California, United States
$33-$37/hr OnsiteFull Time
Laborers Funds Administrative Office of Northern California: Administers retirement and health benefits for union laborers.
1+ YOEOne year of benefits environment experience; bilingual in Spanish preferred; strong organization and communication; proficient in MS Office; strong customer service; ability to multi-task and meet deadlines; detail-oriented; confidentiality; ability to work independently and in a team.
Microsoft Office, Outlook, Excel, Word
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1w
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Business Systems Analyst IV Customer Engagement AI
San Ramon, California, United States
$119k-$180k/yr RemoteFull Time
Robert Half
Robert HalfNYSE: RHI: Provides specialized staffing and global business consulting services.
8+ YOEBachelor's degree or equivalent experience; 8+ years in business systems or product analysis, 3+ years supporting enterprise applications, and 2+ years supporting AI or automation technologies.
Salesforce, Service Cloud, CRM, ERP, Microsoft Word, Microsoft Excel, Smartsheet, Agentforce
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1mo
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Operations Analyst
Fairfield, California, United States
$22-$24/hr OnsiteFull Time
Total Safety
Total Safety: Integrated industrial safety services and specialized equipment provider.
1+ YOEProvide administrative and technical operations support including invoice processing, vendor/customer coordination, data collection and analysis; Eclipse, Excel, Word helpful; high school diploma and 1+ years warehouse experience.
Eclipse, Microsoft Excel, Microsoft Word
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2mo
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Senior Program Analyst
San Francisco or Los Angeles
$104k-$139k/yr HybridFull Time
State Bar of California
State Bar of California: Regulates the legal profession and licenses attorneys in California.
3+ YOEBachelor's degree (or equivalent experience), minimum 3 years professional experience in research, analysis, or compliance; strong writing, research, and customer service skills; ability to draft legal memoranda and provide hotline support.
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1w
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Analyst/Associate, Agent Experience & Support-Non Exempt
Greenbrae, California, United States
$32-$34/hr OnsiteFull Time
Compass
CompassNYSE: COMP: Technology-enabled residential real estate brokerage and agent software platform.
2+ YOERequires 2–3 years in customer service, training, office management, hospitality, or operations. Real estate, live or remote training, and enterprise technology experience are preferred.
Zendesk, Salesforce, Confluence
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1mo
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IT Operations Analyst
San Francisco, California, United States
$109k-$164k/yr OnsiteFull Time
Harvey
Harvey: AI platform for legal research and document analysis.
3+ YOE3+ years IT support experience in fast-paced environments; proficiency with Okta, Google Workspace, MDM, scripting/automation; strong communication and customer-service skills.
Google Workspace, Okta, Slack, Zoom, Jamf, Microsoft Intune, Okta Workflows, Python, Bash, PowerShell, Microsoft Office, macOS
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