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74 customer support analyst jobs at 54 companies in California

5d
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Customer Support Analyst
Irwindale, California, United States
$25-$37/hr HybridFull Time
Southern California Edison
Southern California EdisonNYSE: EIX: Electric utility providing electricity transmission and distribution services.
1+ YOERequires 1+ year researching, analyzing, and interpreting complex customer data. Preferred experience includes utility assistance programs, billing, collections, reporting tools, and process improvement.
Microsoft Excel, XLOOKUP, BoBj Reporting
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4d
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Customer Support Analyst
Irwindale, California, United States
HybridFull Time
Edison International
Edison InternationalNYSE: EIX: Generating and distributing electricity to customers in Southern California.
1+ YOEAt least 1 year researching, analyzing, and interpreting complex customer data. Preferred experience in utility assistance, billing, collections, payment services, account resolution, reporting, compliance, and process improvement.
Microsoft Excel, XLOOKUP, BoBj Reporting
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4d
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Customer Success Support Analyst
United States or Fort Wayne or Waco or California
$40k-$52k/yr RemoteFull Time
Sharetec
Sharetec: Provides web-based core processing software for credit unions.
2+ YOERequires 2+ years of customer service in financial services or support call centers, high school diploma, professional communication, problem-solving, adaptability, and U.S. work authorization without sponsorship.
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3w
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Senior Customer Support Quality Analyst
Dublin or San Francisco or New York City or Portland or United States or Canada
$82k-$114k/yr HybridFull Time
Mercury
Mercury: Banking services and financial software designed for startup companies.
2+ YOE2+ years QA or customer experience experience; strong quality judgment, systems thinking, insight generation, cross-functional communication, and experience with AI-assisted quality tools.
Rippit, Claude
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1mo
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Contract Support Analyst
Sacramento County, California, United States
$6k-$8k/mo HybridFull Time
State Controller's Office
State Controller's Office: California's fiscal controller managing state financial operations and assets.
Analyst II classification eligibility required; knowledge of contracts and procurement, FI$Cal or other financial systems, Microsoft Office, strong communication, analysis, and customer-service skills; must reside in California if appointed.
FI$Cal, Microsoft Office
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1mo
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Platform Support Analyst I
Los Angeles, California, United States
$48k-$88k/yr OnsiteFull Time
The Trade Desk
The Trade DeskNASDAQ: TTD: Cloud-based programmatic advertising platform for data-driven media buying.
3+ YOEBachelor's degree or equivalent experience, 3+ years technical support, 2+ years AdTech, strong SQL/HTML and advanced Microsoft Excel, customer-facing skills, troubleshooting, documentation, mentoring, and familiarity with AI tools.
SQL, HTML, Microsoft Excel, Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau, AI tools
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1mo
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IT Support Analyst
Mountain View or McLean or New York City or Tampa
$90k-$105k/yr OnsiteFull Time
ID.me
ID.me: Provides secure digital identity verification and authentication services.
2+ YOE2+ years desktop/IT support experience, Apple hardware/software troubleshooting, ticketing systems experience, ability to lift equipment up to 50 lbs, familiarity supporting AI-enabled productivity tools, strong customer service skills.
MDM, AI copilots
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2mo
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Support Analyst l-Infrastructure
Redlands, California, United States
$70k-$83k/yr OnsiteFull Time
Esri
Esri: Developing software for digital mapping and spatial data analysis.
1+ YOE1+ year customer support; knowledge of ArcGIS Online/Pro/Enterprise; IT security, networking, and SAML; problem solving and clear communication.
ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, SAML, Active Directory Federation Services, Google Workspace, Okta, Shibboleth
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3w
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Customer Operations Analyst — Japanese Langua
San Francisco, California, United States
$65k-$80k/yr RemoteFull Time
Science Exchange
Science Exchange: SaaS platform for R&D supplier management and procurement.
1+ YOEJapanese fluency, 1+ years customer or technical support experience, BS degree required (science preferred), Salesforce/ticketing experience, strong communication and analytical skills.
Salesforce, Claude AI, JIRA
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1mo
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Technology Support Analyst
Palo Alto, California, United States
$85k-$95k/yr OnsiteFull Time
Skadden
Skadden: Global law firm providing legal advisory and litigation services.
3+ YOEProvide onsite technology support for software, hardware, network, AV, mobile and security systems; high customer service; high school diploma and minimum 3 years related experience required.
Microsoft Office Suite, Citrix, NetDocuments, iPhone, DTE, Litera ChangePro, Windows, Mac
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1mo
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Technical Support Analyst
San Francisco, California, United States
$82k-$85k/yr OnsiteFull Time
Episcopal Community Services of San Francisco
Episcopal Community Services of San Francisco: Provides housing and essential services to end homelessness in San Francis.
4+ YOE4+ years hands-on technical support experience; strong customer service and communication; knowledge of Windows desktops, hardware, Office365, Active Directory, networking, imaging; ability to lift 60+ lbs and hold a California driver license.
Microsoft Office 365, Chrome, Acrobat, Active Directory, ShoreTel, Zoom, Teams, Microsoft Group Policy, AzureAD, InTune, AutoPilot, NetSuite, ADP, Raisers Edge, PayCom, Microsoft Windows Server
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1mo
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Associate Analyst, IT Support
San Diego, California, United States
OnsiteFull Time
ResMed
ResMedNew York Stock Exchange: RMD: Developing cloud-connected medical devices for sleep and respiratory care.
2+ YOE2+ years supporting Windows and macOS; experience with Active Directory, Entra ID, Okta and Jira Service Management; strong problem solving and customer-focused support; ability to provide on-site and remote support and participate in on-call rotation.
Jira Service Management, Active Directory, Entra ID, Okta, Microsoft Windows, macOS, Microsoft Office 365
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2mo
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Desktop Support Analyst
La Jolla or Baltimore
$54k-$60k/yr HybridFull Time
StepStone Group
StepStone GroupNASDAQ: STEP: Global investment firm specializing in private market asset management.
1+ YOE1-3 years technical support experience, bachelor\u0002s degree required, strong customer service and troubleshooting skills, familiarity with Windows, Office 365, Active Directory, Exchange, Windows Server, Entra ID; ServiceNow and Crestron a plus.
Microsoft Windows 11, Microsoft Office 365, Microsoft Copilot, Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Server, Microsoft Entra ID, ServiceNow, Crestron Audio Visual
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1mo
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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6d
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Jr. Sales Support Analyst
Los Angeles, California, United States
$17-$26/hr OnsiteFull Time
Guess
GuessNYSE: GES: Designs and retails contemporary fashion apparel and accessories worldwide.
0+ YOEHigh school education and 0–2 years of experience. Supports wholesale sales by processing, auditing, researching, and updating customer orders.
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1mo
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System Support Analyst (TEMP)
Irvine, California, United States
$23-$25/hr OnsiteFull Time
Boot Barn
Boot BarnNYSE: BOOT: Specialty retailer of western and work-related apparel and footwear.
1+ YOE1–3 years help desk/system administration experience, strong communication and customer service, bachelor's in CS/Business or equivalent, MS Office proficiency, ability to support retail POS and networking.
Aptos Retail Point of Sale, Windows OS, Microsoft Products, TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)
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1mo
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Field Support Analyst II
Highland, California, United States
OnsiteFull Time
Yuhaaviatam of San Manuel Nation
Yuhaaviatam of San Manuel Nation: Operates a luxury resort and casino in Southern California.
4+ YOEAssociate degree (or equivalent experience) and minimum 4 years IT experience with 2 years supporting workstations, servers, phones, mobile devices, networking or printers; strong troubleshooting, customer service, and vendor management skills.
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2w
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Client Support Analyst
Hayward, California, United States
OnsiteFull Time
Alameda County Office of Education
Alameda County Office of Education: Administers educational programs and provides oversight for school districts.
4+ YOEAssociate's degree (or equivalent) and four years related experience; knowledge of finance, HR, payroll systems; experience testing software, creating training materials, delivering end-user training; strong customer service and analytical skills.
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3w
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Technology Services / IT Support Analyst
Rancho Mirage, California, United States
$31-$45/hr OnsiteFull Time
Hazelden Betty Ford Foundation
Hazelden Betty Ford Foundation: Provides comprehensive addiction treatment and mental health recovery services.
3+ YOEAssociates in a technical field or equivalent, 3 years technical support, strong customer service, multi-level technical and analytical skills, experience with an ITSM tool.
ITSM
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2mo
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Technology Services / IT Support Analyst
Rancho Mirage, California, United States
$28-$41/hr OnsiteFull Time
Hazelden Betty Ford Foundation
Hazelden Betty Ford Foundation: Provider of addiction treatment and mental health recovery services.
3+ YOEAA in a technical field (or equivalent), 3 years technical support experience, excellent customer service, multi-level technical and analytical skills, and experience with an ITSM tool. Healthcare experience preferred.
ITSM
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