24 customer support director jobs at 18 companies in Hackensack, NJ
3w
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Director of Customer Support and Program Development
New York, New York, United States
$63k-$90k/yr HybridFull Time
4+ YOEOversee customer support and program development for small business services; project and performance management; supervisory experience; strong analysis, writing, and communication skills; knowledge of NYC regulations.
1w
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Customer Success Director
Rochelle Park or New Jersey
RemoteFull Time
5+ YOERequires 5+ years in customer-facing account management, Customer Success, consulting, or support; portfolio management; retention outcomes; playbook-led motions; communication, commercial acumen, prioritization, and reporting skills.
AI, SaaS
3d
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree and 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare settings, including 10+ years of people leadership.
4d
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree required; MBA preferred. Requires 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare, plus 10+ years of people leadership.
4w
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Director of Client Support
New York or United States
$170k-$190k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years customer support experience with 2+ years managing technical support at B2B SaaS; bachelor\u0002s degree; experience building SLA frameworks, escalation protocols, knowledge bases; proficiency with Zendesk, Intercom, or HubSpot Service Hub.
Zendesk, Intercom, HubSpot Service Hub
2mo
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk
1mo
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Senior Director of Customer Experience
New York City, New York, United States
HybridFull Time
8+ YOE4+ Mgmt8+ years in customer success/experience/support leadership (4+ years managing managers), proven experience building customer health scoring, strong SQL and data-driven skills, product partnership, and hands-on automation/dashboard building.
SQL
4w
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Director Customer Success
New York City, New York, United States
HybridFull Time
7+ YOE2+ Mgmt7+ years in customer success/support operations with 2+ years in leadership, experience managing offshore India teams, B2B SaaS/fintech background, SLA-driven operations and implementation experience, strong communication and analytics ability.
1mo
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
1mo
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Contact Center & Digital Support Director
Iselin, New Jersey, United States
$124k-$177k/yr OnsiteFull Time
15+ YOE10+ MgmtRequires 15 years in client support contact centers and banking operations, including 10 years in leadership, team management, performance improvement, budgeting, and a bachelor's degree or equivalent experience.
1mo
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Contact Center & Digital Support Director
Iselin, New Jersey, United States
$124k-$177k/yr OnsiteFull Time
15+ YOE10+ Mgmt15 years in contact center and banking operations with 10+ years leadership, contact center technology experience, AI strategy and governance, budget management, strong analytics and communication skills.
2w
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Branch Support Specialist
Clinton, New Jersey, United States
$29-$38/hr OnsiteFull Time
5+ YOEFive or more years of retail or operations banking experience; associate degree or equivalent preferred. Requires communication, customer service, critical thinking, organizational, problem-solving, and financial services compliance knowledge.
Integrated Teller, Business Process Manager, Director, Premier Navigator, 360 View, Online Banking
1mo
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Salesforce Support Triage Specialist - Associate Director - New York (New York, NY, US)
New York, New York, United States
$85k-$100k/yr HybridFull Time
Hands-on Salesforce experience preferred; strong communication and organization; case intake, triage, escalation; familiarity with Jira and Confluence; proficiency with Microsoft 365 tools and AI-assisted support tools.
Salesforce, Jira, Confluence, Microsoft SharePoint, Microsoft Stream, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Forms, AI
1w
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Technical Account Director
Spartanburg or Irving or Shreveport or Oak Brook or Long Island or Cranberry Township
$135k-$145k/yr HybridFull Time
10+ YOE5+ MgmtRequires 10+ years in technical account management or related customer-facing technology functions, 5+ years leading teams, enterprise support experience, operating-model expertise, executive communication, and technical business judgment.
Microsoft Teams
1mo
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Associate Director of Sales
Wilton, Connecticut, United States
$23-$29/hr OnsiteFull Time
1+ YOE1+ year sales support or customer service experience; strong phone, presentation, and communication skills; organized; proficiency in Microsoft Office and CRM systems.
Microsoft Office, CRM
3mo
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Launch Director Consultant - Brooklyn
Brooklyn, New York, United States
HybridPart Time
2+ YOEOutside sales experience; high school or equivalent; valid driver's license; 2+ years sales experience preferred; customer support/account management; MS Office proficiency.
MS Office
1mo
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Senior Director, Global Supportability and Readiness
San Francisco or New York City
$191k-$321k/yr RemoteFull Time
10+ YOE4+ Mgmt10+ years experience in customer success/enablement/product ops, 4+ years leading global teams, data-driven, experience with AI/data/CRM platforms, strong cross-functional influence and executive communication.
Agentforce, Data Cloud
1mo
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Director of Client Services & Telecommunications
Riverdale, New York, United States
$80k-$95k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree and 5+ years IT support experience, 3+ years supervisory experience; experience with help desk operations, ITSM platforms, and enterprise telecommunications; strong leadership and customer-service skills.
Microsoft Teams Phone, Cisco, Mitel, Avaya, RingCentral, Zoom Phone, TeamDynamix, Freshservice, ServiceNow, Jira Service Management
2d
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LEAD UTILITY WORKER-Sports Illustrated Stadium
Harrison, New Jersey, United States
$22/hr OnsitePart Time
Supports supervisors and department directors, assigns and assists team members, covers schedules, performs quality assurance, monitors equipment, and delivers customer service.
3w
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Director, Enterprise Capabilities Architect - Cloud and Enterprise IT
Reston or Basking Ridge or Melbourne
$190k-$304k/yr HybridFull Time
16+ YOE16+ years experience in cloud and enterprise IT architecture for federal customers; deep expertise with AWS/Azure/GCP, zero trust, containers/Kubernetes, IaC (Terraform/Ansible), FedRAMP, and proposal support.
AWS, Azure, GCP, Kubernetes, Terraform, Ansible
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