85 customer support engineer jobs at 70 companies in Boxborough, MA
2mo
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Senior Customer Support Engineer
Milan or Natick
HybridFull Time
5+ YOE5+ years technical support/customer-facing engineering experience; bachelor’s or master’s in engineering/computer science (or equivalent); strong troubleshooting across hardware, software, and networking; familiarity with PLCs and industrial protocols; professional English and Italian.
PLC, TCP/IP, Ethernet/IP, Profinet, Modbus, DataMan, In-Sight, VisionPro, Deep Learning
4w
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Customer Support Engineer
Boston, Massachusetts, United States
$80k-$93k/yr HybridFull Time
1+ YOE1+ year support engineering experience (1–2 yrs) and 6+ months developer experience; programming in Javascript/Python/Ruby/PHP/Java/C#; HTML/CSS/JavaScript knowledge; strong written communication and troubleshooting skills.
Javascript, Python, Ruby, PHP, Java, C#, HTML, CSS, Selenium, Appium, Jenkins, Bamboo, JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress, Unix, HTTP
3w
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Support Engineer
United States or San Francisco or Sunnyvale or Raleigh or Seattle or Boston or London or Lisbon or Bengaluru or Dublin or Kyiv
RemoteFull Time
4+ YOE4+ years customer-facing technical support; MySQL-like databases and SQL optimization; Linux, sysadmin/QA, Kubernetes; scripting (Python/Bash/Go); familiarity with AWS/GCP; strong English communication.
SingleStore, MySQL, MariaDB, Aurora, Linux, Kubernetes, Python, Bash, Go, AWS, GCP, SQL
6d
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Biology Technical Support Engineer
Boston, Massachusetts, United States
FieldFull Time
1+ YOEBachelor's degree in biological sciences, biotechnology, engineering, or related field; 1+ year technical customer support experience; laboratory techniques experience; valid driver's license; willingness to travel 50%.
flow cytometry, microfluidic systems, fluorescence microscopy, HPLC
2mo
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L2 Support Engineer
Cambridge, Massachusetts, United States
$100k-$140k/yr OnsiteFull Time
Experience debugging distributed systems, Kubernetes/Docker, at least one major cloud (GCP/AWS/Azure), observability (Datadog), Python/Redis, SQL/PostgreSQL, Helm/CI-CD, Vault, Linux/Windows, and customer-facing incident handling with on-call rotations.
Kubernetes, Docker, GCP, AWS, Azure, GKE, AKS, Datadog, Python, Redis, rq, Socket.IO, SQL, PostgreSQL, GitHub, GitHub Enterprise Server, Azure DevOps, GitLab, CI/CD, Helm, ArgoCD, Vault, Linux, Windows, Jira
3w
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Senior Customer Support Engineer- Analytical Labs
Cambridge, Massachusetts, United States
$80k-$100k/yr FieldFull Time
5+ YOE5+ years repairing laboratory equipment, expertise in LC and mass spectrometry platforms, ability to troubleshoot/repair/install instruments, valid driver’s license, strong communication skills.
Thermo Vanquish LC, Horizon, Flex, Core, Neo, Orbitrap, Exploris, Astral, Exactive, Tribrid, TSQ, ISQ, Stellar MS, Waters Acquity, Alliance, Microsoft 365
2w
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Techanical Customer Support Specialist
Burlington, Massachusetts, United States
$26-$28/hr OnsiteFull Time
1+ YOERequires 1–3 years of customer service or technical support experience, strong organization, communication, troubleshooting, documentation, and Microsoft Office proficiency. Regulated-industry experience and an engineering-related degree are preferred.
Arena, Microsoft Office, AI
4d
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Senior Technical Support Engineer
Cambridge or Budapest or Chennai or Seattle or Tokyo or Zagreb
$112k-$129k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience/certification, 4+ years supporting external customers, complex troubleshooting expertise, ticketing and SLA experience, customer communication skills, Jira/Confluence, SQL or NoSQL, and SaaS or mobile product support.
Zendesk, Zoom, iOS, Android, SDK, Jira, Confluence, SQL, NoSQL, SaaS, DriveWell Fusion
1mo
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Support Engineer
United States or San Francisco or Sunnyvale or Raleigh or Seattle or Boston or London or Lisbon or Bengaluru or Dublin or Kyiv
RemoteFull Time
4+ YOE4+ years technical customer-facing support; experience with MySQL-like databases, SQL optimization, Linux, Kubernetes, scripting (Python/Bash/Go), distributed systems, AWS/GCP, strong written/verbal English, and participation in on-call rotation.
MySQL, MariaDB, Aurora, Linux, Kubernetes, Python, Bash, Go, AWS, GCP, SQL
2mo
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Application Support Engineer
Los Angeles or Salt Lake City or Houston or Boston or United States
$110k-$130k/yr RemoteFull Time
Bachelor's degree in IT/Engineering/Computer Science or equivalent, strong communication and problem-solving, experience with Java/JavaScript, APIs, SQL, cloud (AWS/Azure), Kubernetes; customer-facing technical support preferred.
Mendix, Java, JavaScript, APIs, web services, SQL, AWS, Azure, Kubernetes
3mo
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Technical Support Engineer, PACS
Boston, Massachusetts, United States
$75k-$100k/yr RemoteFull Time
5+ YOEBachelor's degree or equivalent; 5+ yrs IT support; 3+ yrs healthcare/radiology support; PACS/RIS/DICOM/HL7/EMR experience; Linux+ or RH certifications; strong customer service.
Windows, Linux, MSSQL, PACS, RIS, DICOM, HL7, EMR, Public Cloud, SSRS
6d
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Customer Engineer III, Platform, Enterprise, Google Cloud
New York City or Atlanta or Cambridge or Miami or Reston or Washington
$152k-$221k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent experience and 10 years in cloud-native architecture, customer-facing or support roles. Requires cloud engineering, technical presentation, programming, debugging, and systems design experience.
Google Cloud, Google Cloud Platform
1mo
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Security Systems Engineer – Remote Support
Woburn, Massachusetts, United States
$45-$55/hr HybridFull Time
3+ YOE3–5 years supporting electronic security systems; strong troubleshooting, Windows Server and TCP/IP networking knowledge; experience with access control, video surveillance, intrusion systems and customer-facing technical support.
C•CURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta, Milestone XProtect, Avigilon Control Center, Eagle Eye Networks, ExacqVision, Windows Server, TCP/IP, VPN, remote desktop, SQL, VMware, Hyper-V
3mo
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AI Development & Support Engineer
Waltham, Massachusetts, United States
HybridFull Time
Develop MCP servers, deploy local LLMs, build agents; strong Linux, Python, and debugging skills; customer support experience.
Python, Linux, Docker, REST APIs, vLLM, Ollama
2w
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Technical Support Engineer – Education and Non Profit Cloud
Seattle or Chicago or Boston or Atlanta or Indianapolis
$89k-$121k/yr HybridFull Time
Degree or equivalent experience, 2+ years in technical support, Salesforce or CRM experience, cloud technologies, internet technologies, databases, JSON, SQL, and system logging or monitoring.
Salesforce, CRM, Splunk, Sumo Logic, JSON, SQL, OmniStudio, OmniScripts, FlexCards, Integration Procedures, Data Raptors, SOQL, Apex, MuleSoft, ETL, REST, SOAP, Data Cloud, Agentforce, Microsoft Workday Student, PeopleSoft, Banner, Stripe, iATS, Elevate, Classy, GiveCampus
1w
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Software Support Engineer
Cambridge, Massachusetts, United States
HybridFull Time
Bachelor's degree in computer science or equivalent experience, object-oriented C++ experience, networking knowledge, Windows and Linux development familiarity, customer-facing experience, US work authorization, and eligibility for Secret clearance.
C++, Windows, Linux, HLA, DIS, DDS
2w
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Senior HPC Support Engineer, InfiniBand - NVLink
Westford or Durham or New York City or Santa Clara or Redmond
$108k-$207k/yr OnsiteFull Time
5+ YOE5+ years of customer support and debugging in large-scale networking or AI infrastructure; networking, Linux administration, containers, virtualization, cloud, InfiniBand, and GPU expertise required.
Linux, InfiniBand, NVLink, GPU, Claude, Codex, Cursor, IP, TCPDUMP, Wireshark, Open platforms, KVM, ESXi, AWS, OCI, RDMA/RoCEv2, NCCL, MPI, Slurm/SchedMD, Bash, Python, CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
2w
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Senior HPC Support Engineer, InfiniBand - NVLink
Westford or Durham or Redmond or Santa Clara or New York City
$108k-$207k/yr OnsiteFull Time
5+ YOE5+ years of customer support and debugging in large-scale networking or AI infrastructure; networking, Linux, cloud, containers, virtualization, InfiniBand, and GPU expertise; English proficiency and relevant degree or equivalent experience.
Linux, InfiniBand, NVLink, Ethernet, GPU, Claude, Codex, Cursor, IP, TCPDUMP, Wireshark, Open platforms, KVM, ESXi, AWS, OCI, RDMA/RoCEv2, NCCL, MPI, Slurm/SchedMD, Bash, Python, CCIE, JNCIE-DC/ENT, RHCE, NCP-AII/AIO/AIN
1d
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Associate Technical Support Engineer
Lexington, Massachusetts, United States
$55k-$75k/yr HybridFull Time
Customer-focused experience, strong communication and troubleshooting skills, knowledge of internet fundamentals, network routing, and email delivery; Active Directory, Azure, or Google Directory experience is beneficial.
Active Directory, Azure, Google Directory
1mo
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Jr. Technical Sales Support Engineer
Watertown, Massachusetts, United States
$90k/yr HybridFull Time
1+ YOEBachelor's in engineering, 1-2 years technical experience, customer-facing problem solving, knowledge of electrical standards, strong communication and presentation skills, driver's license required.
Salesforce
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