126 customer support engineer jobs at 62 companies in Lathrop, CA
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Customer Support Engineer
Austin or Milpitas
$34-$57/hrFieldFull Time
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
3+ YOEBachelor's degree or 3 years of work experience; technical troubleshooting, repair, and customer support experience for complex equipment. Requires independent problem-solving and customer-site work.
Surfscan, Capturing, Re-use, Collaboration, and Improvement
KLANASDAQ: KLAC: Provides process control and yield management solutions for semiconductors.
0+ YOEBachelor's degree required, 0 years experience. Must troubleshoot and repair electro-mechanical, electro-optical and software issues, work in cleanroom environments, use CRM and OS tools, and communicate effectively under pressure.
VAST Data: Enterprise AI infrastructure and unified data platform.
5+ YOE5+ years in customer-facing pre/post-sales roles with complex storage; Linux administration, networking, bash scripting and familiarity with other programming languages; file systems/scale-out NAS experience; S3/HPC advantageous; MS/BSc in CS/CE/EE preferred; ~20% travel.
BrukerNASDAQ: BRKR: Manufacturer of high-performance scientific instruments and diagnostic solutions.
3+ YOEPhD in science or engineering, or master's with 3 years or bachelor's with 5 years of relevant experience; technical expertise in electro-mechanical instruments, physics, electronics, mechanics, controls, networking, and customer support.
BrukerNASDAQ: BRKR: Develops and manufactures high-performance scientific and diagnostic instruments.
3+ YOEPhD in science or engineering, or master's with 3 years or bachelor's with 5 years of relevant experience; expertise in electro-mechanical instrumentation, physics, electronics, mechanics, control systems, networking, and customer support.
VeecoNasdaq: VECO: Manufactures precision processing systems for semiconductor and electronics production
5+ YOE5+ years customer-facing product support/engineering in semiconductor capital equipment, bachelor\u0002s degree or equivalent, ability to travel up to 20%, strong debugging and system-level software skills, excellent communication.
C#, .NET, C++, Python, VB, COM, MFC, Microsoft Visual Studio, Windows OS, SAP
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
2+ YOEBachelor's in mechanical or related engineering, 2+ years technical support experience in connector industry, proficiency with Creo and Windchill, 3D modeling, strong communication and customer-facing skills; some travel required.
Director Customer Support - US Customer Solutions Group
Santa Clara, California, United States
$190k-$285k/yrOnsiteFull Time
MarvellNASDAQ: MRVL: Designs and develops high-performance semiconductor and infrastructure solutions.
15+ YOE7+ Mgmt15+ years networking experience with data center/AI infrastructure, 7+ years managing engineering teams and customer-facing technical roles, degree in CS/CE, experience with switch drivers and debugging preferred.
NovaNASDAQ: NVMI: Provider of metrology and process control solutions for semiconductors.
5+ YOEExperience in semiconductor or analytical instrument technical support, strong problem-solving, data analysis, customer relations, and training delivery; able to lift, bend, and work in fab environments; willing to travel ~30%.
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
AmphenolNYSE: APH: Designs and manufactures electrical connectors and interconnect systems.
2+ YOEBachelor's in mechanical engineering or related field required; 2+ years technical support experience in the connector industry; proficiency with Creo and Windchill, Microsoft Office; knowledge of server/storage architectures and industry specifications preferred.
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
FormFactorNASDAQ: FORM: Manufacturer of semiconductor test and measurement equipment.
8+ YOE8+ years related experience with probe card and wafer probing expertise; field support, failure analysis, data analysis, microscopy, and strong customer communication skills required; Mandarin/Korean a plus.
Microsoft Office, Probe Cards, Probe Stations, Automated Test Equipment (ATE), Wafer Prober, Wafer Sort
Staff Technical Support Engineer - Santa Clara, CA - Hybrid
Santa Clara, California, United States
$112k-$140k/yrHybridFull Time
Gigamon: Provides network visibility and analytics for hybrid cloud infrastructure.
5+ YOE5+ years technical support or systems engineering experience; hands-on L2/L3 networking, virtualization, and cloud platform experience; strong troubleshooting, documentation, and communication skills.
SalesForce Service Cloud, VMware, Nutanix, AWS, Azure, Jobvite
Staff - Advanced Technical Support Engineer - Switching (EX/QFX)
San Jose or Plano
$120k-$243k/yrHybridFull Time
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
6+ YOESenior network engineer with 6+ years IP networking experience; switching/routing expertise; customer-facing, mentoring, and documentation skills.
Staff - Advanced Technical Support Engineer - Switching (EX/QFX)
San Jose or Plano
$106k-$243k/yrHybridFull Time
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
6+ YOESenior Network Engineer with 6+ years in IP networks; strong troubleshooting, mentoring, and customer-facing skills; switching/routing certifications a plus.
Noah Medical: Building robotic platforms for early medical diagnosis and treatment.
3+ YOEProvide real-time troubleshooting, liaison between internal teams and customers, and drive resolutions for product and service challenges. Travel up to 25% within the United States.
Xantrion: Managed IT services and cybersecurity for mid-sized organizations.
3+ YOE3+ years technical support experience, on-site client support, strong customer service and communication, troubleshooting Windows/Mac and MS Office, ConnectWise ticketing, ability to lift equipment and travel locally.
ConnectWise, Windows 7, Windows 10, Mac OS, Microsoft Office, Android, iOS