11 customer support lead jobs at 8 companies in Arab, AL
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Lead Customer Service and Tech Support
Santa Rita or Chantilly or Huntsville or Lanham or United States
$65k-$85k/yrOnsiteFull Time
Octave Federal: U.S. federal technology subsidiary delivering mission-specific software, services, and geospatial, security, and public-safety solutions to government agencies.
Requires active Secret clearance, CompTIA Security+, bachelor's degree or equivalent, 5+ years of IT experience, and 1–2 years supervising, leading, or handling Tier 3 escalations.
Illinois Tool WorksNYSE: ITW: Global diversified industrial manufacturer of value-added consumables and specialty equipment.
4+ YOE4+ years IT support or manufacturing IT experience; associate or bachelor’s in IT or equivalent; experience with Windows endpoints, networking (Wi‑Fi/VPN), ticketing/remote support, endpoint/security tooling; strong troubleshooting and customer service.
Microsoft Azure, Microsoft Windows, VPN, MFA, endpoint detection and response, DNS/web filtering, endpoint management and patching tools, ERP, IT ticketing systems, remote support tools
PingWind: Service-disabled veteran-owned IT and management consulting serving federal agencies with cybersecurity, software, supply-chain, and digital-transformation services.
Bachelor's degree or equivalent experience, enterprise service desk leadership, troubleshooting, ticketing, SLA and support-metrics management, customer communication, and SECRET clearance required.
J.JillNYSE: JILL: Public omnichannel women's apparel retailer serving women with clothing, footwear, and accessories through stores and ecommerce.
1+ YOE1+ years retail experience, strong customer service and sales ability, ability to support and coach team, flexible to work evenings/weekends/holidays, capable of physical retail tasks.
HoneywellNASDAQ: HON: Global provider of industrial technology and advanced manufacturing solutions.
Requires 5+ years of experience with BAS or fire/life safety systems, field service leadership, technical troubleshooting, customer support, and interpreting drawings and regulatory codes. U.S. citizenship required.
Building Automation Systems (BAS), Honeywell XLS3000, NFPA
O'Reilly Auto PartsNASDAQ: ORLY: Major retailer of automotive aftermarket parts and accessories.
Lead store teams, support sales and operations, ensure customer service and store standards. Requires Sales Specialist Training, Assistant Manager and RSS certifications; parts/ASE certifications desired. Bilingual (Spanish) encouraged.
O'Reilly Auto PartsNASDAQ: ORLY: Major retailer of automotive aftermarket parts and accessories.
Provide excellent customer service, support store operations and sales, lead team members, obtain RSS certification, strong communication skills; retail/auto parts and ASE certification desired; bilingual (Spanish) encouraged.
GE Appliances: Appliance manufacturer serving homes across the United States.
3+ YOEInvestigate field failures and warranty claims, perform root-cause analysis (8D/A3/DMAIC/5 Why), lead CAPA, analyze warranty trends, support customer visits, and collaborate with cross-functional teams; bachelor\u0002s degree and 3+ years quality engineering experience required.