3mo
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Customer Support Lead
San Francisco, California, United States
$120k-$160k/yr OnsiteFull Time
4+ YOE4+ years in customer support with lead-level experience; proven ability to reduce escalations, collaborate cross-functionally, and build scalable processes.
2mo
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Customer Support Lead
United States
RemoteFull Time
4+ YOE2+ Mgmt4–6 years in B2B customer support with 2–3 years in lead/IC role; experience with SaaS; strong process/docs; familiar with ticketing systems; experience in collections; team building; healthcare/legal/document workflow a plus.
Zendesk, Intercom, Front, Pylon
2mo
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Customer Support Lead
North Miami, Florida, United States
$55k-$65k/yr OnsiteFull Time
Paradigm: Automating revenue cycle management for home care agencies.
3+ YOE3+ years in customer support/operations; SOPs; leadership; HubSpot; MS Office; strong problem-solving.
HubSpot, Ticketing systems, Chatbot management, MS Office
3w
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Customer Support Lead
United States or North America
RemoteFull Time
Advanced product/support knowledge, ability to lead and mentor, strong customer service and communication, conflict resolution, priority management, trend analysis, and proficiency with Microsoft Office and Teams.
Microsoft Office, Microsoft Teams
2mo
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Customer Support Lead
New Jersey or New York or Connecticut or Massachusetts
$18-$25/hr RemotePart Time
Experience in customer support, strong written/verbal communication, ability to de-escalate customers, oversee a support team, handle chargebacks/fraud/shipping investigations, and proficiency with RingCentral, Zendesk, Shopify, Klaviyo and messaging channels.
RingCentral, Zendesk, Klaviyo SMS, Meta messaging platforms, Walmart Customer Messaging, Google Reviews, Shopify
1w
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
1w
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Customer Support Lead
Irvine, California, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE5+ years in customer support operations for live-service games; vendor management, SLA/KPI ownership, knowledge base development, data literacy, and strong written/verbal communication.
Zendesk, Salesforce Service Cloud, Freshdesk
1mo
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Customer Support Lead
San Francisco or Tucson or Dallas
$120k-$160k/yr OnsiteFull Time
5+ YOE1+ Mgmt5+ years in B2B SaaS customer support with 1+ year managing teams; strong analytics, exceptional written/verbal communication, deep Zendesk experience, process and automation skills, and hiring/training experience.
Zendesk
3w
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Customer Support Lead
New York City, New York, United States
HybridFull Time
5+ YOE5+ years building and running B2C support/operations, experience standing up support functions, strong AI automation and analytical skills, designing workflows and escalation paths, and hands-on issue resolution.
2w
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Customer Support Team Lead
United Kingdom or United States
RemoteFull Time
7+ YOE3+ Mgmt7+ years in SaaS support or customer success, 3–5+ years managing support teams, experience with ERP platforms, strong written and verbal English, ability to manage metrics and SLA performance.
NetSuite, SAP Business One, Odoo, Acumatica, Sage, Oracle ERP Cloud, Zendesk, Freshdesk, Jira Service Management, ServiceNow, SQL
1mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
3w
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
3mo
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Team Lead, Customer Support
Farmington Hills, Michigan, United States
HybridFull Time
5+ YOELead daily Menu Operations Support, define KPIs, train team, manage escalations, ensure SLAs.
Salesforce, Pendo, Excel, Tableau, Word, PowerPoint, Outlook, Visio
2w
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Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
2mo
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Support Lead
El Segundo, California, United States
$60k-$80k/yr OnsiteFull Time
2+ YOE1+ Mgmt2+ years in customer support; 1+ year in lead/supervisory role; HubSpot proficiency; strong organizational and communication skills; on-site in LA area.
HubSpot
1mo
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Customer Support & Operations Team Lead
United States
$95k-$115k/yr RemoteFull Time
4+ YOE1+ Mgmt4+ years in customer support or CX; prior people management; AI-native; experience building or improving support systems.
Intercom, Zendesk, Help Scout, Ada, Forethought, Gorgias
1mo
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Customer Support Team Lead - Overnight
United States
$60k-$70k/yr RemoteFull Time
3+ Mgmt3+ years managing customer support teams; experience with Zendesk/Intercom or similar; recent customer support experience; strong written/verbal communication, coaching, data-driven problem solving, and tech adaptability.
Zendesk, Intercom
1mo
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Support Lead
New York or Denver or San Francisco
$110k-$155k/yr HybridFull Time
Lead a team, manage employee lifecycle, leverage AI, build product-focused support processes.
5d
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
1w
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Customer Support Specialist Lead
Arlington, Virginia, United States
OnsiteFull Time
12+ YOEActive Top Secret federal or DoD clearance, Bachelor’s degree, 12+ years supporting contact center/operational support with 24x7 extended‑hours leadership, escalation and SLA management, and incident coordination.
ITIL
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