98 customer support lead jobs at 73 companies in Byron, CA
1w
Save
Mark Applied
Hide
Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
1mo
Save
Mark Applied
Hide
Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
1mo
Save
Mark Applied
Hide
Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
3w
Save
Mark Applied
Hide
Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
4w
Save
Mark Applied
Hide
Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
1mo
Save
Mark Applied
Hide
Lead Customer Support Engineer
San Mateo, California, United States
OnsiteFull Time
3+ YOE3+ years in a customer-facing technical role; deep strength in either low-level infrastructure or ML/AI; systems fundamentals, hands-on ML/GPU experience; bias to automation; strong communication.
vLLM, TensorRT LLM, CUDA, Kubernetes, Slack
1w
Save
Mark Applied
Hide
Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
1mo
Save
Mark Applied
Hide
Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
1mo
Save
Mark Applied
Hide
Customer Support Systems & Analytics Lead
San Francisco or New York City or Portland or United States or Canada
$139k-$193k/yr RemoteFull Time
5+ YOE5+ years in data/BI or systems analyst roles; Zendesk admin experience; fluency in SQL; experience with BI tools (Omni, Metabase); strong analytical, communication, and cross-functional collaboration skills.
Zendesk, Zendesk Analytics, AI Agent, SQL, Omni, Metabase, Intercom, Guru, Rippit, MaestroQA
4w
Save
Mark Applied
Hide
Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
1mo
Save
Mark Applied
Hide
Custom Support Lead
San Francisco, California, United States
HybridFull Time
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
1w
Save
Mark Applied
Hide
AI Support Lead
San Francisco, California, United States
$155k-$233k/yr OnsiteFull Time
Own a conversational AI program end to end, including roadmap, vendor management, conversation design, escalation logic, metrics, cross-functional integration, and people management.
Sierra, Decagon, Forethought, Zendesk
3d
Save
Mark Applied
Hide
User Support Lead
San Jose, California, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in software product support, including 2+ years building or leading teams; support platform administration, AI agent deployment, technical troubleshooting, bug reporting, scaling operations, analytics, and excellent written communication.
Sierra, Intercom, Zendesk, Front, Ada, JIRA
4w
Save
Mark Applied
Hide
AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
2mo
Save
Mark Applied
Hide
AI Product Support Lead
San Francisco, California, United States
OnsiteFull Time
Experience running or transforming support with AI, hands-on Zendesk support and phone work, building AI-powered workflows (Lorikeet, OpenClaw, Hermes), SLAs/CSAT/NPS ownership, product brief writing, and team leadership.
Zendesk, Lorikeet, OpenClaw, Hermes
2w
Save
Mark Applied
Hide
Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteTemporary
1+ YOEExperience overseeing disaster assistance operations, reviewing financial/supporting documents, and collecting/reporting program data; GS-11 specialized experience or equivalent education required.
1mo
Save
Mark Applied
Hide
Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
1mo
Save
Mark Applied
Hide
Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
3mo
Save
Mark Applied
Hide
Customer Experience Manager
San Francisco, California, United States
$125k-$240k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer support; 2+ years in a lead/management role; experience with Zendesk/Intercom; consumer software/hardware; build knowledge bases and self-service tools; work with outsourced vendors.
Zendesk, Intercom
1mo
Save
Mark Applied
Hide
Lead Customer Engineer-Power Solutions
Santa Clara, California, United States
$95k-$150k/yr OnsiteFull Time
2+ YOEBachelor's in mechanical or related engineering, 2+ years technical support experience in connector industry, proficiency with Creo and Windchill, 3D modeling, strong communication and customer-facing skills; some travel required.
Windchill, Creo, Microsoft Office
Explore Jobs