2 customer support lead jobs at 2 companies in Ilion, NY
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Assistant Manager, Member Service Center (Call Center)
Rome, New York, United States
$62k-$74k/yrOnsiteFull Time
AmeriCU: Member-owned credit union providing financial and banking services.
Leads call center operations, supervises onsite and remote employees, coaches staff, makes staffing and service decisions, monitors performance metrics, and supports compliance and escalated member concerns.
GNC: GNC retails vitamins, supplements, and health and wellness products.
Leads retail teams, manages store operations, drives sales and productivity, oversees merchandising and inventory, handles cash, and supports customer relationships and community promotion.