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144 customer support lead jobs at 95 companies in New York

1mo
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
Swish Breaks
Swish Breaks: Private sports-card that livestreams card breaks and sells collectibles to collectors.
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
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2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
Topline Pro
Topline Pro: Private AI platform helping local home-service businesses get discovered, win work, manage jobs, and get paid.
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
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1mo
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
Fora
Fora: AI-enabled modern travel agency platform serving independent travel advisors and travelers with trip planning and booking tools.
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
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3w
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Valstro
Valstro: Private fintech providing cloud-native order-management software to sell-side broker-dealers and investment banks.
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
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1mo
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Customer Service and Support Lead
Buffalo, New York, United States
$21-$23/hr OnsiteFull Time
Thruway Fasteners
Thruway Fasteners: Woman-owned industrial fastener and hardware distributor providing Class-C component management to global OEM manufacturers.
Customer-facing role managing key accounts, quoting, order processing, NetSuite and Microsoft Office proficiency, strong communication, attention to detail, and time management.
NetSuite, Microsoft Word, Microsoft Excel, Microsoft Outlook
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2mo
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Team Lead - Transfers - Customer Support/Service
Suffern, New York, United States
$24-$26/hr OnsiteFull Time
iPostal1
iPostal1: Digital mailbox service provider helping individuals and businesses receive, manage, scan, forward, and secure postal mail and packages.
Customer service lead experience preferred; strong communication, active listening, organization, attention to detail, and ability to learn internal systems.
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2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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1mo
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Customer Support Systems & Analytics Lead
San Francisco or New York City or Portland or United States or Canada
$139k-$193k/yr RemoteFull Time
Mercury
Mercury: Private fintech providing business banking and financial workflow tools to startups and small businesses.
5+ YOE5+ years in data/BI or systems analyst roles; Zendesk admin experience; fluency in SQL; experience with BI tools (Omni, Metabase); strong analytical, communication, and cross-functional collaboration skills.
Zendesk, Zendesk Analytics, AI Agent, SQL, Omni, Metabase, Intercom, Guru, Rippit, MaestroQA
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2w
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Technical Support Lead
Middletown, New York, United States
OnsiteFull Time
Charter Communications
Charter CommunicationsNASDAQ: CHTR: Leading broadband connectivity and cable operator.
1+ YOEHigh school diploma or equivalent; one year as a customer service representative, completed career progression requirements, telecommunications or cable operations experience, and advanced internet, phone, and video troubleshooting knowledge.
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6d
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Customer Service Lead
DeWitt, New York, United States
$19-$26/hr OnsiteFull Time
Raymour & Flanigan
Raymour & Flanigan: Furniture and mattress retailer based in the Northeastern US.
Requires friendly professional service, communication, interpersonal and organizational skills, active listening, multitasking, issue resolution, and ability to support team members in a fast-paced retail environment.
Customer Relationship Management (CRM)
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2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
Suno
Suno: Private AI music platform that helps people create complete songs from text prompts.
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
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1d
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Full time Support Lead
Kingston, New York, United States
$17/hr OnsiteFull Time
Five Below
Five BelowNASDAQ: FIVE: Extreme-value specialty retailer for teens and tweens.
1+ MgmtHigh school diploma or equivalent, at least 1 year of management experience, strong communication and multitasking skills, and ability to work flexible day, evening, weekend, and possible overnight shifts.
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2mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: US defense technology developing secure mobile networking systems for military, government, first responders, and commercial users.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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1mo
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Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Multinational technology focused on e-commerce and cloud computing.
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
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3w
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Lead, Customer Service
Orchard Park, New York, United States
OnsiteFull Time
Lincare
Lincare: Leading provider of respiratory therapy and home medical equipment.
1+ YOEHigh school diploma or GED and one year of related experience or training, or an equivalent combination of education and experience. Requires customer service, reporting, communication, and staff support skills.
AS-400, CDR
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1mo
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Enterprise AI software helping organizations build and run collaborative agents connected to data and tools.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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1w
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Lead Customer Service Coordinator
Amherst, New York, United States
$21/hr OnsiteFull Time
CRST The Transportation Solution, Inc.
CRST The Transportation Solution, Inc.: Provides comprehensive transportation and logistics solutions across North America.
Requires customer service, communication, problem-solving, leadership, time management, coordination, critical thinking, service orientation, and customer support experience.
Five9
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6h
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Partner Support Team Lead
New York City or San Francisco or United States
$102k-$138k/yr RemoteFull Time
Check
Check: Private payroll infrastructure helping software platforms embed payroll, payments, tax filing, and benefits for business customers.
5+ YOE3+ MgmtRequires 5+ years in client- or partner-facing support, 3+ years in payroll, HR technology, fintech, or related work, team leadership experience, escalation management, U.S. payroll and tax knowledge, and Zendesk preferred.
Zendesk, API
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2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Collaborative workspace for notes, projects, and AI tools.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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6d
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Program Support Manager
United States or New York or Texas or Georgia or Louisiana or Iowa or Utah or Wyoming
$60k-$80k/yr RemoteFull Time
Odyssey
Odyssey: U.S. school-choice technology administering state education savings, voucher, and tax-credit programs for families.
4+ YOE4+ MgmtRequires 4+ years leading customer support or customer experience teams, with coaching, performance management, metrics ownership, escalation handling, risk management, process improvement, and cross-functional collaboration.
phone, chat, email
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