61 customer support lead jobs at 44 companies in Mendon, MA
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
3w
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Support Lead Part Time
Vernon, Connecticut, United States
$17/hr OnsitePart Time
1+ YOEHigh school diploma, 1+ year management experience, strong communication, multitasking, ability to lift up to 25 lbs, flexible schedule including nights and weekends, must be 18+.
cash register, Zendesk
1w
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOERequires 4+ years in customer support, informal leadership or mentoring experience, strong English communication, analytical skills, CRM and Microsoft Office familiarity, and payment-related experience preferred.
Microsoft Office, CRM, Zendesk, Google Workspace, Looker
6d
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Customer Onboarding Specialist
Newton, Massachusetts, United States
$60k-$66k/yr HybridFull Time
1+ YOEBachelor’s degree and 1–3 years of customer-facing experience in customer success or support, preferably with SaaS, B2B digital marketing, marketing automation, lead generation, or content marketing.
2mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
1mo
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Customer Success AI Operations Lead
Boston or United States
$79k-$117k/yr HybridFull Time
2+ YOE2–6+ years in CS/RevOps/Support Ops or similar; experience building AI-enabled workflows and automations; comfortable with CRM/CS/support/data systems; strong systems thinking and cross-functional communication.
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, Claude Code, ChatGPT, Gemini, Cursor, Replit, Zapier, Make, Workato, n8n, Tray.io, SQL
1w
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Shortage Control Lead - Full-Time
Brockton, Massachusetts, United States
$16/hr OnsiteFull Time
Experience with shortage reduction, theft and fraud identification, associate training, store audits, inventory support, customer engagement, and handling stressful situations; flexible availability required.
2w
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Sales Lead
Boston, Massachusetts, United States
$85k-$90k/yr OnsiteFull Time
3+ YOERequires a high school diploma, 3–5 years in inside sales, sales support, project coordination, or customer service, strong customer and project management skills, and proficiency with Microsoft Office and business software.
ERP, CRM, Point-of-Sale, BisTrack, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word
1w
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Clinic Lead-Valid Driver's license required-will train
Nashua or United States
FieldFull Time
Must perform clinic team roles, lead field staff, handle animals, operate company vehicles, lift up to 40 pounds, communicate effectively, resolve difficult situations, and provide customer service and sales support.
18h
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Sales Lead - Part-time
Hingham, Massachusetts, United States
$19-$24/hr OnsitePart Time
1+ YOERequires 1+ year retail experience, strong sales and customer service skills, team support and motivation abilities, excellent communication, and flexible availability for weekends, evenings, and holidays.
7h
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Food Lead Worker
Lakeville, Massachusetts, United States
$19-$26/hr OnsiteFull Time
1+ YOERequires at least 1 year of related work experience. Candidates should be team-oriented, adaptable, reliable, and able to support safe food operations and customer satisfaction.
2w
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Lead, Part Time - Burlington Mall - MA
Burlington, Massachusetts, United States
$16-$20/hr OnsitePart Time
Retail leadership support, customer engagement, selling behavior role modeling, technology use, flexible scheduling, continuous improvement, and ability to lift up to 30 pounds.
1mo
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Team Lead
Peabody, Massachusetts, United States
$19-$33/hr OnsitePart Time
Retail optical team lead role in-store; supports customer service, sales, and store operations; supervisory duties implied.
1d
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Lead Clinical Admin Coordinator - Neurosurgery - Boston
Boston, Massachusetts, United States
$20-$25/hr OnsiteFull Time
3+ YOEAssociate degree and 3 years supporting customers, or high school diploma/equivalent and 5 years supporting customers including 2 years in healthcare. Requires healthcare knowledge, computer literacy, organization, communication, and confidentiality.
Microsoft Office, email, scheduling applications
2mo
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Full-Time Guest Experience Lead | Derby St
Hingham, Massachusetts, United States
$24-$28/hr OnsiteFull Time
1+ YOE1 year retail or customer experience, some leadership/mentoring experience, legally authorized to work, reliable transportation, availability for varied shifts including weekends and holidays, ability to open/close and support store operations.
3w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
1w
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Lead Bookseller - FT
Littleton, Massachusetts, United States
$22/hr OnsiteFull Time
Provides customer service, leads booksellers, maintains merchandise presentations, supports salesfloor operations, and requires book knowledge, merchandising ability, coaching skills, and flexible availability.
BookMaster
10h
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Lead PER-Ambulatory
Brookline, Massachusetts, United States
$21-$34/hr HybridFull Time
2+ YOEHigh school diploma or GED required; bachelor's degree preferred. Requires 2+ years of healthcare, administrative, or customer service experience and proficiency with Microsoft Office and business applications.
Microsoft Office, EMR, email, phone systems
1mo
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Team Lead, Technical Services
Chelmsford, Massachusetts, United States
$75k-$88k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years service/support experience, 2+ years people leadership; coaching, conflict resolution, metrics analysis, and cross-functional problem solving; bachelor’s in computer science or related preferred.
Salesforce, Support Ticketing Systems
3d
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Lead Tax Examining Technician
Andover, Massachusetts, United States
$63k-$82k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-7, including electronic filing, e-services, problem reconciliation, customer communication, sensitive interviewing, data security, and IRS web-based products. Current IRS employees also need TACA and TIG eligibility.
Electronic filing systems, e-services, EHSS, IRS web-based products and services, USAJOBS, USA STAFFING, Microsoft Excel, Microsoft Word
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