59 customer support lead jobs at 45 companies in Westminster, MA
2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
4w
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Customer Service Team Lead
Gilsum, New Hampshire, United States
$22-$27/hr OnsiteFull Time
3+ YOE3-5 years customer service experience, experience in sales-support and order processing, supervisory or informal leadership experience preferred, strong communication and computer skills, ability to multitask and work cross-functionally.
Microsoft Office, Microsoft Outlook, SYSPRO ERP, Gorgias, Zendesk
1w
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOERequires 4+ years in customer support, informal leadership or mentoring experience, strong English communication, analytical skills, CRM and Microsoft Office familiarity, and payment-related experience preferred.
Microsoft Office, CRM, Zendesk, Google Workspace, Looker
3w
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Support Lead Part Time
Sturbridge, Massachusetts, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, ability to lift ~25 lbs, flexible availability including evenings and weekends.
1w
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Customer Onboarding Specialist
Newton, Massachusetts, United States
$60k-$66k/yr HybridFull Time
1+ YOEBachelor’s degree and 1–3 years of customer-facing experience in customer success or support, preferably with SaaS, B2B digital marketing, marketing automation, lead generation, or content marketing.
1mo
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PT Customer Service Leader (537069)
Brattleboro, Vermont, United States
OnsitePart Time
Provide customer service and support retail operations in a supermarket environment; lead customer-facing team activities and resolve customer issues.
2mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
2mo
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Shift Lead
Manchester, New Hampshire, United States
$17-$20/hr OnsiteFull Time, Part Time
1+ Mgmt1 year prior leadership/supervisory or key-holder retail experience; fluent in English; cash handling, store opening/closing, customer service, inventory control knowledge preferred; ability to hold store keys and perform supervisory tasks.
1mo
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Customer Success AI Operations Lead
Boston or United States
$79k-$117k/yr HybridFull Time
2+ YOE2–6+ years in CS/RevOps/Support Ops or similar; experience building AI-enabled workflows and automations; comfortable with CRM/CS/support/data systems; strong systems thinking and cross-functional communication.
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, Claude Code, ChatGPT, Gemini, Cursor, Replit, Zapier, Make, Workato, n8n, Tray.io, SQL
2w
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Work From Home - Client Support Manager
Londonderry, New Hampshire, United States
RemoteRemote
Customer service dedication, strong communication and interpersonal skills, ability to lead teams, and interest in professional growth and development.
Zoom
3w
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Sales Lead
Boston, Massachusetts, United States
$85k-$90k/yr OnsiteFull Time
3+ YOERequires a high school diploma, 3–5 years in inside sales, sales support, project coordination, or customer service, strong customer and project management skills, and proficiency with Microsoft Office and business software.
ERP, CRM, Point-of-Sale, BisTrack, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word
2w
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Clinic Lead-Valid Driver's license required-will train
Nashua or United States
FieldFull Time
Must perform clinic team roles, lead field staff, handle animals, operate company vehicles, lift up to 40 pounds, communicate effectively, resolve difficult situations, and provide customer service and sales support.
2w
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Lead, Part Time - Burlington Mall - MA
Burlington, Massachusetts, United States
$16-$20/hr OnsitePart Time
Retail leadership support, customer engagement, selling behavior role modeling, technology use, flexible scheduling, continuous improvement, and ability to lift up to 30 pounds.
2w
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Shortage Control Lead - Full-Time
Westborough, Massachusetts, United States
$16/hr OnsiteFull Time
Experience in shortage reduction, theft and fraud prevention, store audits, associate training, inventory support, customer engagement, and managing stressful situations; flexible availability required.
point of sale
3d
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Lead Clinical Admin Coordinator - Neurosurgery - Boston
Boston, Massachusetts, United States
$20-$25/hr OnsiteFull Time
3+ YOEAssociate degree and 3 years supporting customers, or high school diploma/equivalent and 5 years supporting customers including 2 years in healthcare. Requires healthcare knowledge, computer literacy, organization, communication, and confidentiality.
Microsoft Office, email, scheduling applications
4w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
1w
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Lead Bookseller - FT
Littleton, Massachusetts, United States
$22/hr OnsiteFull Time
Provides customer service, leads booksellers, maintains merchandise presentations, supports salesfloor operations, and requires book knowledge, merchandising ability, coaching skills, and flexible availability.
BookMaster
2d
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Lead PER-Ambulatory
Brookline, Massachusetts, United States
$21-$34/hr HybridFull Time
2+ YOEHigh school diploma or GED required; bachelor's degree preferred. Requires 2+ years of healthcare, administrative, or customer service experience and proficiency with Microsoft Office and business applications.
Microsoft Office, EMR, email, phone systems
1mo
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Patient Services Representative Team Lead
Boston, Massachusetts, United States
$22-$34/hr OnsiteFull Time
Customer service and computer literacy required, with medical insurance terminology and patient registration experience preferred. Must multitask, support diverse patients, and work extended, evening, and weekend sessions.
MMIS, WebMD, Trizetto, NEHEN
1mo
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Team Lead, Technical Services
Chelmsford, Massachusetts, United States
$75k-$88k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years service/support experience, 2+ years people leadership; coaching, conflict resolution, metrics analysis, and cross-functional problem solving; bachelor’s in computer science or related preferred.
Salesforce, Support Ticketing Systems
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