127 customer support manager jobs at 45 companies in Bernalillo, NM
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Contact Center Customer Support Specialist III - Team Lead
Albuquerque, New Mexico, United States
$65k-$75k/yrOnsiteFull Time
Koniag Government Services: Providing technical and professional services to federal agencies.
5+ YOEU.S. citizen able to obtain Public Trust, high school diploma, 5+ years contact center/customer service experience, leadership/mentoring experience, proficiency with Microsoft Office and enterprise ticketing/CRM, HDI-CSA and ITIL v4 required after hire.
Microsoft Windows, Microsoft Office, ServiceNow San Diego/Utah, ServiceNow Yokohama, NICE CXone, inContact, Microsoft Dynamics 365, Salesforce
AO Garcia Agency: Sells life and supplemental health insurance to working families.
Requires dedication to customer service, strong communication and interpersonal skills, ability to lead and inspire teams, and commitment to professional growth.
University of New Mexico: Provides higher education and research as New Mexi's flagship university.
Student role requiring organizational, time-management, communication, technology, and customer service skills; proficiency with Microsoft Office, databases, and handling confidential information preferred.
Microsoft Office, Microsoft Word, Microsoft Excel, databases
New Mexico Children, Youth and Families Department: Provides child protective, juvenile justice, and family support services.
2+ YOEHigh school diploma or equivalent and two years of office administration, customer service, records management, accounting, or business administration experience; valid driver's license required.
Automated System Program and Eligibility Network (ASPEN), Microsoft Office
KLANASDAQ: KLAC: Provides process control and yield management solutions for semiconductors.
2+ MgmtSupervisory experience leading technical teams, customer service/CRM, RMA and warranty processes, process analysis and training; Bachelor's degree with 2+ years supervisory experience or equivalent combination of education and experience.
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
2+ MgmtBachelor's degree (or equivalent) and 2+ years leading/supervising a technical team; experience in customer/field service, CRM, process analysis, RMA handling, and personnel development.
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ MgmtHigh school diploma or equivalent, 1+ year management experience, cash handling and customer service skills, ability to lift up to 25 lbs, ascend ladders, and work a flexible schedule including nights and weekends.
Quality Support Specialist (QSS) - Albuquerque, NM
Albuquerque, New Mexico, United States
$25-$30/hrHybridFull Time
Customer Engineering Services: On-site technical maintenance and equipment installation for technology products.
High school diploma or GED; 3–5 years field service; proficient with Google Workspace and Microsoft Office; strong leadership, communication, time management; able to manage client needs in high-pressure environments; self-motivated and able to work independently; mentoring/training experience.
Pella Southwest: Sells and installs residential windows and doors.
High school diploma or GED, accurate data entry, strong communication and customer service skills, and ability to manage multiple priorities. Construction or Salesforce experience preferred.
Builders FirstSourceNYSE: BLDR: Leading supplier of building materials and professional construction services.
Bachelor's degree or equivalent experience; entry-level operations management training provided; customer service, sales aptitude, math, communication skills; Microsoft Office and ERP aptitude; able to lift up to 80 lbs and travel to customer sites.
Microsoft Outlook, Microsoft Word, Microsoft Excel, ERP
Lead Patient Support - PresNow Urgent and ER Paseo
Albuquerque, New Mexico, United States
$18-$30/hrOnsiteFull Time
Presbyterian Healthcare Services: Operates hospitals and health insurance plans in New Mexi.
2+ YOEHigh school or equivalent, 2+ years healthcare experience in ambulatory or hospital setting, EPIC proficiency (85% pass), familiarity with ICD10/CPT/medical terminology, strong communication and keyboarding skills.
Edgewater Federal Solutions: Provides IT and cybersecurity services to federal government agencies.
4+ YOEManage large distributed application development workforce, oversee hiring/onboarding/performance, ensure compliance with customer policies, and support technical workforce planning; ability to obtain DOE Q clearance required.
University of New Mexico: Public research university providing higher education and clinical healthcare.
0.5+ YOEHigh school diploma/GED and at least 6 months related experience; customer-service orientation; familiarity with ITSM tools; strong written and verbal communication; ability to manage multiple priorities.
IT Service Management (ITSM), Cherwell, ServiceNow
LilyCare: Providing compassionate in-home hospice and palliative care services.
2+ YOERequires 2+ years in office management or similar experience, customer service and professional phone skills, bookkeeping, clerical, organizational, communication, and HR experience.
Customer Energy Management Platform (CEMP) Analyst
Albuquerque, New Mexico, United States
$82k-$140k/yrOnsiteFull Time
TXNM EnergyNYSE: TXNM: Provides electricity generation, transmission, and distribution services.
3+ YOEBachelor's degree and 3+ years business/data analysis or digital platform experience; familiarity with AMI and customer energy management tools; ability to document requirements, perform data validation, and support UAT.
Advanced Metering Infrastructure (AMI), Customer Energy Management Platform (CEMP)
GNC: GNC retails vitamins, supplements, and health and wellness products.
Leads retail operations, coaches and manages store associates, achieves sales goals, handles cash and inventory, and supports customer service and merchandising.
AutoZoneNYSE: AZO: Retailer and distributor of automotive replacement parts and accessories.
Provide leadership, supervise and develop store staff, manage inventory and parts sales, support commercial accounts; flexible full-time schedule including mornings, nights, weekends and overtime; ASE certification and bilingual Spanish/English preferred.
Alamo Management Group: Provides community association management services for residential properties.
2+ YOEHigh school diploma or equivalent, 2-3 years of customer service, administrative, or community association experience, valid driver's license, reliable transportation, communication, organizational, and conflict resolution skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
O'Reilly Auto PartsNASDAQ: ORLY: Retailer of automotive aftermarket parts and professional tools.
Support store sales, customer service, operations and team leadership; requires retail management certifications and experience; bilingual candidates encouraged.