16,216 customer support manager jobs at 5,405 companies in United States
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Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1mo
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Customer Support Manager
United States
$102k-$158k/yr RemoteFull Time
5+ YOEHigh school diploma required; bachelor's preferred. Requires 5+ years of customer support management, process building, documentation, knowledgebase management, and support systems experience.
Salesforce Service Cloud
5d
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Customer Support Manager
Florida, United States
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in software support, technical support, customer service, or related work; 2+ years managing support or customer-facing teams; enterprise software or SaaS experience; ticketing, metrics, escalations, and service-level expertise.
2w
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Manager, Customer Support
United States
$80k-$90k/yr RemoteFull Time
5+ YOE2+ MgmtRequires 5 years in customer support, including 2 years managing support teams across chat, email, and phone; B2C experience, CRM or ticketing expertise, analytical ability, and escalation-management skills.
Notion, Linear, HubSpot, Zendesk
1mo
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Customer Support Manager
California or Washington
$102k-$158k/yr RemoteFull Time
5+ YOE5+ years customer support management, process building, knowledgebase management, hands-on support systems experience; High School required, Bachelor\u0002s preferred; Salesforce Service Cloud experience preferred; AI implementation preferred.
Salesforce Service Cloud
1mo
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Manager of Customer Support
San Diego, California, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years in customer support/customer success with 2+ years managing managers or supervisors; experience with multi-tiered support, support metrics, coaching, troubleshooting, and a bachelor’s degree or equivalent.
HubSpot
1mo
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Customer Support Manager
California or Washington
$102k-$158k/yr RemoteFull Time
5+ YOE5+ years customer support management, process building, knowledgebase management, Salesforce Service Cloud experience preferred, AI implementation preferred; High School required, Bachelor's preferred.
Salesforce Service Cloud
1mo
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Manager, Customer Support
Lakewood, Colorado, United States
$102k-$127k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree required; 5+ years in customer support with 2+ years management experience. Expertise in complaint and escalation management, cross-functional collaboration, and data-driven continuous improvement.
2mo
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Customer Support Manager
New York City, New York, United States
OnsiteFull Time
Proven customer support management experience, leadership and coaching skills, strong communication, problem-solving, CRM proficiency, healthcare/homecare experience preferred.
CRM software
2w
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Customer Support Manager
Lawrenceville, Georgia, United States
HybridFull Time
Leads customer support operations, workforce planning, employee development, performance management, escalations, quality reviews, process improvements, and cross-functional resolution efforts.
1mo
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Manager, Customer Support
United States
$125k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years in customer support ops with 2+ years managing 8+ agents in B2B SaaS; hands-on queue management, QA/coaching program experience, KPI reporting, strong written/verbal communication.
Zendesk, Jira
2d
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Customer Support Manager
United States
$85k-$130k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 3+ years in customer experience, 1+ year managing teams, multichannel chat, email, and phone support experience, ticketing-system knowledge, and strong communication and collaboration skills.
Intercom
2w
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Manager, Customer Support
California or Colorado or Georgia or Idaho or Illinois or Kansas or Massachusetts or Maryland or Michigan or Minnesota or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or Texas or Washington
$95k-$105k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 3+ years in customer-facing technical support or client services and 1+ year in team leadership or management, plus technical troubleshooting, communication, process, automation, and runbook development skills.
AI
2w
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Manager, Customer Support
Chicago or North America
$103k-$113k/yr HybridFull Time
Customer support leadership experience in software or healthcare, proven people development and team-building success, operational data expertise, change management or process improvement experience, and cross-functional collaboration skills.
AI-enabled tools
3w
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Customer Support Manager
United States
$116k-$181k/yr RemoteFull Time
10+ YOE3+ MgmtManage technical support team, handle escalations, mentor engineers; 3+ years leading technical teams and 10 years customer-facing experience; strong technical, communication, and big-data knowledge; on-call availability.
Cribl, Splunk, Elastic, Kafka, Kinesis, AWS, Azure, GCP
3w
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Customer Support Manager
New York City, New York, United States
$100k-$140k/yr OnsiteFull Time
4+ YOE2+ MgmtRequires 4+ years in customer operations, support, or CX; 2+ years managing teams; experience owning metrics and SLAs; strong analytical, critical-thinking, judgment, and communication skills; NYC residence and four in-office days weekly.
Intercom, Fin, SEON, Sheets, Microsoft Excel, Zendesk, SQL
3w
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Customer Support Manager
Hopkinsville, Kentucky, United States
$19/hr OnsiteFull Time
Provide professional in-person and phone customer support, resolve service issues, ensure accurate order/financing processing, train and coach one support employee, and assist store operations and reporting.
2mo
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Customer Support Manager
United States
$140k-$165k/yr RemoteFull Time
4+ YOE4+ Mgmt4+ years managing technical support or software engineers, experience designing escalation processes, technical credibility with Linux/container/Kubernetes, strong written communication, and experience developing engineers in distributed support organizations.
Zendesk, LLM, Linux, Kubernetes
2mo
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Customer Support Manager
Santa Monica or Los Angeles
$110k-$120k/yr OnsiteFull Time
5+ YOE5+ years in customer support or operations, experience building/scaling support functions, creating SOPs/SLAs/dashboards, cross-functional collaboration, hands-on with Zendesk/HubSpot/Salesforce, familiarity with workflow automation and AI-enabled triage.
Zendesk, HubSpot, Salesforce
3mo
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Manager, Customer Support
Chicago, Illinois, United States
$109k-$130k/yr HybridFull Time
4+ YOE3+ Mgmt4+ years in customer support with 3+ years leading a team; strong communication; data-driven; experience with SaaS; remote/global collaboration.
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