573 customer support manager jobs at 335 companies in Countryside, VA
1mo
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Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
3w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
1w
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Customer Support Manager MRO North America
Herndon, Virginia, United States
$90k-$106k/yr HybridFull Time
2+ YOEEngineering or business diploma required, 2+ years of customer support experience, project management preferred, strong accountability, critical thinking, presentation, and relationship-building skills.
1mo
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Customer Communications Support Manager
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance, PMP and CCNP Collaboration, DoD 8570/8140 IAT Level III, 10+ years managing enterprise voice/video/unified communications in DoD/IC, bachelor’s degree in CS/IT or related.
Cisco Unified Communications Manager (CUCM), Unity Connection, SIP, H.323, MGCP, Polycom, Session Border Controller (SBC), JWICS, SIPRNet, NIPRNet, ITIL 4
3d
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Customer Support Manager
Washington, District of Columbia, United States
$110k-$160k/yr HybridFull Time
10+ YOE5+ MgmtBachelor’s degree required; 10+ years in IT support or customer service operations and 5+ years managing multiple teams. Requires service management, technical leadership, metrics, budgeting, and vendor negotiation experience.
ITIL, ServiceNow, Jira Service Management, Zoom, Teams Rooms, Extron, Microsoft Servers, Linux Servers, Microsoft 365 Services, AWS, Azure, Microsoft Excel
3d
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Customer Support Manager
Washington, District of Columbia, United States
$110k-$160k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required; 10+ years in IT support or customer service operations, including 5+ years leading multiple teams. Requires IT service management, technical leadership, metrics, budgeting, and vendor management experience.
ITIL, ServiceNow, Jira Service Management, Zoom, Teams Rooms, Extron, Microsoft Servers, Linux Servers, Networking, Virtualization, Storage, Microsoft 365 Services, Databases, AWS, Azure
2mo
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Customer Support Lead
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance required, active PMP, DoD 8570/8140 IAT Level III, bachelor\u0002s degree in CS/IT or related, and minimum 10 years managing large IT service delivery and program management in DoD/IC environments.
ITIL, ITSM, Scaled Agile Framework (SAFe), ISO 20000-1:2018
1mo
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
1mo
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Customer Communications Support Manager
Fairfax, Virginia, United States
$133k-$227k/yr OnsiteFull Time
10+ YOEBachelor's in CS/IT,10+ years telecom/network engineering experience,proven VoIP and VTC management,project management (PMP) or equivalent; DoD security familiarity preferred.
VoIP, VTC
1mo
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
1w
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Project Support/Customer Service Manager - VAXCOM
Springfield, Virginia, United States
$104k-$181k/yr OnsiteFull Time, Temporary
Four-year degree with 12 years' related experience, or 16 years without a degree; 5 years' customer service experience; classified-environment experience; driver's license; active TS/SCI clearance with polygraph.
Microsoft Office
2mo
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
4d
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Customer Support Specialist (Technical)
Sterling, Virginia, United States
$51k-$82k/yr HybridFull Time
1+ YOEBachelor's plus 2 years, associate degree plus 4 years, or high school plus 6 years; 1–3 years help desk experience; U.S. citizenship, active Secret clearance, technical troubleshooting, and IT service management experience.
ServiceNow, Remedy, Microsoft, Microsoft IT Support, ITIL, ITSM
2w
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Customer Support/Quality Manager
Hunt Valley or Baltimore or Green Bay
OnsiteFull Time
Bachelor's degree in process engineering, business, or related field; BRCGS, ISO, or FSC/SFI quality experience; advanced Microsoft Excel; strong communication, organization, leadership, math, and statistical skills.
Microsoft Excel, BRCGS, ISO, FSC/SFI
4d
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Program Manager, Customer Care Support Center
Springfield or North America
$91k-$118k/yr OnsiteFull Time
8+ YOE5+ MgmtRequires U.S. citizenship, active Secret clearance, bachelor's degree or equivalent experience, 8+ years managing customer service operations, and 5+ years leading customer-facing support teams.
Microsoft Dynamics 365, Microsoft Power Platform, Microsoft 365
2d
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Senior Customer Success Manager
New York City or Baltimore
$70k-$78k/yr HybridFull Time
5+ YOERequires 5+ years in customer success, SaaS, or creative technology; enterprise client management; complex onboarding; technical troubleshooting; product training; production workflows; and customer support or project management tools.
Intercom, Slack, Pencil Pro, Wrike
3w
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Scaled Customer Success Manager
Atlanta or Richmond or Washington
RemoteFull Time
3+ YOE3+ years in customer success/support/account management in B2B SaaS, strong written communication, analytic skills, experience managing large portfolios preferred.
1w
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
3mo
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Customer and Support Services Manager - Department of Public Works (DPW)
Falls Church, Virginia, United States
$75k-$95k/yr HybridFull Time
High school graduation with business or office technology coursework and clerical experience; strong customer service, organizational, communication, math, accounting, and computer skills required.
Microsoft Office Suite, Microsoft Excel, Customer Relationship Management (CRM), Tyler Technologies EERP (MUNIS)
1mo
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Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
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