Fredericksburg • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Fredericksburg • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Fredericksburg • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Fredericksburg • 50 milesRemote · Hybrid · Onsite · Field · All Environments
370 customer support manager jobs at 242 companies in Fredericksburg, VA
4w
Save
Mark Applied
Hide
Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1w
Save
Mark Applied
Hide
Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
5d
Save
Mark Applied
Hide
Federal Associate Customer Support Manager
Maryland or Virginia or Pennsylvania or Florida or Maryland or Washington
$60k-$70k/yr RemoteFull Time
3+ YOEAssociate degree or 3+ years in customer support, account management, sales, project management, public safety, technical services, or related fields; Google and Microsoft Office proficiency required.
Google, Microsoft Office, Google applications
1mo
Save
Mark Applied
Hide
Customer Communications Support Manager
Quantico or Washington
$165k-$180k/yr OnsiteFull Time
10+ YOE10+ years program/project management experience in DoD/IC, bachelor’s in CS/IT or related, DoD 8570/8140 IAT Level III (CASP+/CISSP) and CCNP Collaboration, PMP, active Secret clearance, U.S. citizenship, leadership and stakeholder management skills.
VoIP, VTC, Cisco Unified Communications (CUCM), Unity, Session Initiation Protocol (SIP), Poly, Microsoft Teams, Cisco Jabber, ITIL, ITSM, RMF
1mo
Save
Mark Applied
Hide
Customer Communications Support Manager
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance, PMP and CCNP Collaboration, DoD 8570/8140 IAT Level III, 10+ years managing enterprise voice/video/unified communications in DoD/IC, bachelor’s degree in CS/IT or related.
Cisco Unified Communications Manager (CUCM), Unity Connection, SIP, H.323, MGCP, Polycom, Session Border Controller (SBC), JWICS, SIPRNet, NIPRNet, ITIL 4
2mo
Save
Mark Applied
Hide
Customer Support Lead
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance required, active PMP, DoD 8570/8140 IAT Level III, bachelor\u0002s degree in CS/IT or related, and minimum 10 years managing large IT service delivery and program management in DoD/IC environments.
ITIL, ITSM, Scaled Agile Framework (SAFe), ISO 20000-1:2018
2mo
Save
Mark Applied
Hide
Customer Support Representative
Gainesville or United States
$32k-$51k/yr HybridFull Time
0+ YOEHS diploma or equivalent; customer service oriented; strong time management; quick learner; conflict resolution and communication skills; team player.
Dynamics 365, InSite, MasterMind, Code Change
1mo
Save
Mark Applied
Hide
Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
3w
Save
Mark Applied
Hide
Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
1mo
Save
Mark Applied
Hide
Customer Communications Support Manager
Fairfax, Virginia, United States
$133k-$227k/yr OnsiteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
10+ YOEBachelor's in CS/IT,10+ years telecom/network engineering experience,proven VoIP and VTC management,project management (PMP) or equivalent; DoD security familiarity preferred.
VoIP, VTC
3w
Save
Mark Applied
Hide
Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
1mo
Save
Mark Applied
Hide
Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
1mo
Save
Mark Applied
Hide
Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring technical customer support experience, strong communication, problem-solving, customer lifecycle management, ability to analyze data, and understanding of networking and Windows/Linux systems.
Windows, Linux, Ubuntu, RHEL, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, Syslog
2w
Save
Mark Applied
Hide
Scaled Customer Success Manager
Atlanta or Richmond or Washington
RemoteFull Time
3+ YOE3+ years in customer success/support/account management in B2B SaaS, strong written communication, analytic skills, experience managing large portfolios preferred.
1w
Save
Mark Applied
Hide
Team Lead - Customer Support
Reston, Virginia, United States
$99k-$134k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 2+ years managing teams or coaching employees; 5+ years technical customer support or helpdesk experience; corporate client and complex technical issue experience.
3mo
Save
Mark Applied
Hide
Customer and Support Services Manager - Department of Public Works (DPW)
Falls Church, Virginia, United States
$75k-$95k/yr HybridFull Time
High school graduation with business or office technology coursework and clerical experience; strong customer service, organizational, communication, math, accounting, and computer skills required.
Microsoft Office Suite, Microsoft Excel, Customer Relationship Management (CRM), Tyler Technologies EERP (MUNIS)
4w
Save
Mark Applied
Hide
Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
3w
Save
Mark Applied
Hide
Customer Success Manager - State & Local
Connecticut or Maine or Massachusetts or New Hampshire or New York or Pennsylvania or Rhode Island or Vermont or West Virginia or Florida or North Carolina or South Carolina or Washington
$100k-$115k/yr RemoteFull Time
8+ YOE8+ years enterprise SaaS customer success/account management supporting public sector, CRM experience (SFDC, Hubspot), product support, US travel ability, strong communication and relationship skills, bachelor’s degree or equivalent.
SFDC, Hubspot
1w
Save
Mark Applied
Hide
FT Assistant Manager Customer Service (259681)
Sterling, Virginia, United States
OnsiteFull Time
Manage customer service operations and support retail activities as an assistant manager.
3w
Save
Mark Applied
Hide
Customer Care Service Support Coord
Capitol Heights, Maryland, United States
$30-$38/hr OnsiteFull Time
5+ YOEHigh school diploma or equivalent and 5+ years of service industry experience managing service operations or scheduling. Requires organization, communication, data management, prioritization, and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Explore Jobs