794 customer support manager jobs at 456 companies in Harrison, NJ
1mo
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Customer Support Manager
New York City, New York, United States
OnsiteFull Time
Proven customer support management experience, leadership and coaching skills, strong communication, problem-solving, CRM proficiency, healthcare/homecare experience preferred.
CRM software
1w
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Customer Support Manager
New York City, New York, United States
$100k-$140k/yr OnsiteFull Time
4+ YOE2+ MgmtRequires 4+ years in customer operations, support, or CX; 2+ years managing teams; experience owning metrics and SLAs; strong analytical, critical-thinking, judgment, and communication skills; NYC residence and four in-office days weekly.
Intercom, Fin, SEON, Sheets, Microsoft Excel, Zendesk, SQL
2mo
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Customer Success & Support Manager
New York City, New York, United States
HybridFull Time
3+ YOE3–5 years in a customer-facing B2B SaaS role with queue ownership, SLA management, and escalation; proficient in knowledge bases and CRM tooling.
HubSpot, CRM tooling, Onboarding tools
1mo
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
1w
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Senior Manager, Customer Support & Success
New York City, New York, United States
$150k-$160k/yr HybridFull Time
6+ YOERequires 6+ years in customer success, support leadership, RevOps, client experience, or CX enablement; experience building CX programs, improving retention metrics, analyzing customer data, and using CRM, Jira, and BI tools.
Kustomer, Jira
1mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2w
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Customer Support Specialist
United States or Canada or India or Luxembourg or United Kingdom or San Francisco or New York City or Mumbai or Bangalore
$60k-$70k/yr RemoteFull Time
2+ YOE2+ years relevant experience, bachelor's preferred; strong written/verbal communication, troubleshooting, technical aptitude, and time management; ability to learn software and support B2B customers.
3w
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Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
1d
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Sales & Customer Support Administrator
Lakewood, New Jersey, United States
$25-$30/hr OnsiteFull Time, Temporary
1+ YOEBachelor’s degree required; 1–3 years of administrative, sales support, or customer service experience preferred. Requires Microsoft Office proficiency, organization, accuracy, communication, and deadline management.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Creative Suite
12h
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Customer Support Associate - Japanese Speaker
Dallas or Los Angeles or New York City
$20-$25/hr RemoteFull Time
Fluent Japanese; customer support experience in English and Japanese; trading card knowledge; strong problem-solving, communication, multitasking, and time-management skills; MS Suite proficiency; evening and weekend flexibility.
Microsoft Word, Microsoft Outlook, Microsoft Excel
10h
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Senior Customer Support Controls & Governance Program Manager
San Francisco or New York City or Portland or Canada or United States
$139k-$193k/yr RemoteFull Time
7+ YOERequires 7+ years in program management, operations, risk, compliance, support operations, governance, or related work in regulated environments, plus regulatory remediation, audit readiness, controls, and cross-functional influence.
SaaS
1mo
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Customer Support Specialist, Benefits
New York, New York, United States
$32-$39/hr HybridFull Time
6+ YOE6+ years customer-facing experience, 1+ year benefits experience, strong communication, time management, Zendesk/JIRA/Talkdesk experience, CEBS or CBP preferred; Spanish a plus.
Zendesk, JIRA, Talkdesk
4d
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VP Global Customer Support
Rochelle Park or Bengaluru
RemoteFull Time
15+ YOE15+ MgmtBachelor's degree in Computer Science, MIS, or equivalent; 15+ years leading global support organizations; ITIL expertise; experience scaling distributed teams, L1/L2 operations, cloud support, and executive stakeholder management.
ServiceNow, SLA, QA, BPO
3w
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Senior Manager, Support Operations
New York or San Francisco or United States
HybridFull Time
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
3w
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Customer Care & Office Support Specialist
New York, New York, United States
$50k-$55k/yr HybridFull Time
3+ YOE3+ years customer service/office support experience, strong MS Word/Excel/Outlook and CRM skills, excellent organization and communication, ability to manage priorities and work autonomously.
Microsoft Word, Microsoft Excel, Microsoft Outlook, CRM
4d
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Customer Happiness Manager
New York City, New York, United States
$70k-$87k/yr RemoteFull Time, Contract
5+ YOERequires 5+ years in customer success, support, account management, or marketing; exceptional relationship-building and communication skills; proactive problem-solving, leadership, accountability, and collaboration.
2mo
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Client Support Manager
New York, New York, United States
HybridFull Time
3–7 years in leading customer support; SaaS/fintech experience; ticketing systems and SLAs; strong communication.
Zoho, Zendesk, SQL, Microsoft Office Suite
3d
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Associate Manager, Premier Support (Customer Experience)
New York City or San Francisco or United States or Canada or United Kingdom
$100k-$132k/yr HybridFull Time
4+ YOE2+ MgmtRequires 2+ years managing people and 4+ years in customer-facing support, technical account management, or customer success with enterprise B2B accounts; strong analytics, communication, change leadership, and AI workflow experience.
NetSuite, Workday, Sage Intacct, APIs, AI
2mo
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Senior Manager, Customer Experience - Tier I & Social Support
New York City, New York, United States
RemoteFull Time
5+ YOE2+ Mgmt5+ years in senior supervisory CX roles with 2+ years managing team leads; experience with social/public support, CX automation, workforce planning, KPI reporting, and platform/configuration work within CX tools.
Kustomer, Zendesk, Gladly, Sprout Social, DigitalGenius, Shopify
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