412 customer support manager jobs at 255 companies in Holden, MA
1d
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Manager, Customer Support Engineering
San Francisco or Cambridge
OnsiteFull Time
6+ YOE2+ MgmtRequires 6+ years in customer-facing technical support or solutions engineering and 2+ years managing people, with experience in systems, reporting, logs, debuggers, firmware, Linux applications, and cloud services.
Linux
2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
1d
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Customer Support Specialist
Providence, Rhode Island, United States
$23-$26/hr RemoteFull Time
3+ YOEAssociate degree in business or related field, or equivalent experience; 3–5 years of customer experience and account management experience; analytical, reporting, communication, organizational, and Microsoft Office skills.
Microsoft Office Suite, Microsoft SharePoint, ASAP
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
4d
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Customer Service Support Specialist
Worcester, Massachusetts, United States
$26-$30/hr OnsiteFull Time
3+ YOEAssociate degree in business, marketing, or related field; 3–5 years of customer service experience in manufacturing; Salesforce and ERP experience preferred; strong computer, multitasking, prioritization, and time-management skills.
Salesforce, QAD, Microsoft Office 365, ERP, MDM
1mo
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
3w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
19h
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Support Delivery Manager
United States or Cambridge
$105k-$190k/yr RemoteFull Time
8+ YOERequires 8 years of relevant experience, technical account management or customer success experience, data analysis, networking and cloud security knowledge, and strong customer communication skills.
DNS, HTTP, TCP/IP, LinkedIn Learning
1w
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
2mo
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Customer Success Manager - Education
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Experience in customer success or account management; strong communication and organizational skills; CRM, scheduling or registration software experience; ability to manage priorities, coordinate logistics, and support educators; hybrid capability with occasional travel.
CRM, ticketing
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
2w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
1mo
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
1mo
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Customer Success Manager, South
Cambridge or Louisiana or Mississippi or Arkansas
$95k-$110k/yr RemoteFull Time
5+ YOE5+ years CSM experience in education/edtech/school-based mental health, 2+ years working with K-12 systems, strong project management, stakeholder communication, and technical fluency; located in or supporting Southern US districts preferred.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
3w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
1d
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Customer Success Manager - Public Sector
Charlotte or Palo Alto or Washington or New York City or Atlanta or Boston or California or New York or Georgia or Massachusetts
$100k-$145k/yr HybridFull Time
5+ YOEBachelor’s degree in financial compliance or STEM preferred, 5+ years supporting banking or financial services customers, enterprise software experience, strong communication, organization, prioritization, and problem-solving skills.
1mo
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Head of Hazardous Waste Customer Service (Norwood, MA)
Norwood, Massachusetts, United States
$126k-$173k/yr HybridFull Time
7+ YOE4+ Mgmt7-10 years in customer support/operations in regulated environments, 4+ years people leadership, strong knowledge of hazardous/regulated waste workflows and regulations (RCRA,DOT,TSCA), experience with system migrations, and executive stakeholder communication.
1w
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FT Assistant Customer Service Manager Trainee (H) (544898)
Manchester, New Hampshire, United States
OnsiteFull Time
Trainee role in retail operations supporting customer service management; no specific experience or education requirements are stated.
4w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
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